Halifax £100 Incentive problems

TuftyMatt

Well my pay went in on the 24th and I got my £100 on the 26th.

A few problems along the way but for £100 it was just about worth it.

Now where are those A&L details!!

caraa

I opened this account in March. It took til June and a lot of chasing to get the DDs, SOs and salary switched across (they had taken my existing account number down wrongly but no one ever contacted me to say ell me my bank weren't responding or to check the details).
June, July, August salaries were paid - during this time I made several phone calls to customer service and was told conflicting stories about when the bonus would be paid.
I rang again 5/10 and was told a form would be passed to the incentives team and someone would get in touch.
I rang yesterday and was cut off once then when I did get through was told I already had a current account with them since 2002 so would not qualify.
I know how this has come about - in 2002 I attempted to switch accounts on a scheme they had back then but they never transferred any of my DDs etc so I went into the branch where I'd organised the switching and told them to forget it and close the account. They argue now that I never signed anything to close the account, but if they didn't carry out the switching service they promised how could they legitmately open an account in my name?
I have registered complaint and they say they have 8 weeks to respond.
Hmmm any thoughts?

lauratrinity

I had an interesting experience with getting my £100 bonus. It took 3 months of phoning / complaining / asking when i would get the bonus until eventually I was told i wasnt eligable as I already had a saving account... I checked and found in the terms and conditions it states you must be a new current account holder - never mind any other accounts. So after further calls and eventually being put through to complaints they did acctually agree that I was eligable and put £100 straight into my account. However, the following week they put another £100 into my account! I was so angry at the Halifax wasting my time and money with 0845 phone call costs etc I think its fair enough I keep the extra money... After all, they are supposed to give a little extra arnt they?

toastcrumb

Pasted from my thread (which I created before finding this one:

So I switched my current account to a Halifax account back when there was a £100 introductory offer (ending Aug 11 2007 - touted as best current account offer at the time on MoneySavingExpert). I applied online via their website on Aug 10. After Aug 11 all details of the offer disappeared from their site.

I dutifully paid in at least £1000 every month for the next 3 months, fulfilling the offer eligibility criteria. I called them up to ask them where my £100 was, and after a lot of ringing around was told that I would receive it by the end of October, and if there were any problems I would be contacted.

Surprise surprise, I heard nothing and received nothing. After spending half an hour on hold this morning (and getting cut off by their bank account team twice in the process) I was told that someone "left a note on my account" saying that I was not eligible for the offer because I "did not complete the full registration process before the Aug 11 deadline".

I've asked them to send me the full terms and conditions of the offer, as well as get in contact with me, but was told this was "highly unlikely" as their "Incentive (!) team" could normally only be contacted internally by email, and that there was no number to call them on.

What's the point in having an online application form when you cannot physically complete the process by the deadline? And why tell me I'm entitled to something only to be told a month later I can't have it? I wouldn't have gone to all the trouble of switching if I wasn't going to receive my introductory bonus.

Not to mention they tried to tell me I didn't pay anything in when I opened the account (I paid in £2000, which they "lost" in a holding account and I had to go to a branch to get back).

Methinks I've been taken for a ride.

krayzechick

caraa wrote: »

I opened this account in March. It took til June and a lot of chasing to get the DDs, SOs and salary switched across (they had taken my existing account number down wrongly but no one ever contacted me to say ell me my bank weren't responding or to check the details).
June, July, August salaries were paid - during this time I made several phone calls to customer service and was told conflicting stories about when the bonus would be paid.
I rang again 5/10 and was told a form would be passed to the incentives team and someone would get in touch.

the same situation happened to me!! I requested time and time and time again for the forms but they apparently got 'lost' in the post!

They then transfered all my DD and SO but forgot to do my salary so I went £600 overdrawn!!

Kathy12345

I'm absolutely fed up with this whole £100 incentive, it's now Nov and I haven't received anything. I've met all the terms and conditions. I've rang Halifax several times, they keep telling me I opened my account on the 19th March but I actually opened it online on the 9th!!!
Having read the ts & cs again you'd think this wouldn't really matter but cust services say they closed the offer early.......well I think this is a great big scam and we should vote with our feet and go elsewhere.

YorkshireBoy

Kathy12345 wrote: »

I'm absolutely fed up with this whole £100 incentive, it's now Nov and I haven't received anything. I've met all the terms and conditions. I've rang Halifax several times, they keep telling me I opened my account on the 19th March but I actually opened it online on the 9th!!!
Having read the ts & cs again you'd think this wouldn't really matter but cust services say they closed the offer early.......well I think this is a great big scam and we should vote with our feet and go elsewhere.

Have you made an official complaint?

If not, why have you let it drag on so long? Opening (and funding) your account in March would have meant the £100 would have been paid by the end of May...nearly 6 months ago!! Putting an official complaint in on the 1st June would have meant your complaint would have been resolved (and your £100 paid) by 1st August...nearly 3 months ago.

Hanco

lauratrinity wrote: »

I was so angry at the Halifax wasting my time and money with 0845 phone call costs etc

Everyone please remember there is a way around the majority of companies using 0870 and 0845 non-geographic numbers.

www.saynoto0870.com has a search great facility and Google works wonders when they don't have the number (always submit any you find that they don't have)

On the back of some bank/credit cards you often see the geographic number as "from abroad dial +44 ....". Just use that from the UK (drop the +44 and put a zero instead)

For the Halifax, 0113 380 95 74 is perfect for my WEEKLY calls to keep everyone on top of my £100 for the switching incentive!! I have the BT home hub where a Leeds 0113 call is free for an hour evenings and weekends.

1. Set up account July
2. Called into branch for switching forms - August (they said it's ended and where wrong according to the leaflet I was given when I opened the account)
3. Called 0113 380 95 74 - No, the date has not closed, go get your forms
4. Told them to give me my forms "now" and stop spouting rubbish about ended incentive
5. Got my forms and sent recorded delivery to "Nexus" (they run the switching for Halifax)
6. Paid over £1000 into account in August in one payment
7. Transferred salary myself (after checking with 0113 380 95 74 and the Ts & Cs first!) and let their switching team do all the DDs and SOs
8. Salary over £1k deposited in August and September
9. Noticed low interest payments...
10. Called 0113 380 95 74 - account type is wrong, standard current account not High Interest (worrying for my £100 incentive!!)
11. 0113 380 95 74 wanted to send me a re-designation form. No way!!! That would be me requesting a change when it was their error. They accepted this.
12. Account redesignated as High Interest and nice payment of interest as a round lump sum (with some "inconvenience" compensation I think) and two (yep: 2) apology letters.
13. Oh dear, I've got to number "13" in my post. I'm not writing this as point 13... see 14 below!

14. It's 6 weeks today since the end of Septmber, the second month of >£1k deposit sums into my account. No sign of my £100. 0113 380 95 74 say they can see my £1k payments and no £100, but it close of business is not until 5pm ...when I will be calling them back

15. I'll be damned if I don't keep get the £100 as all issues have been theirs. If they don't pay today then they are in breech of their terms and conditions which is their contract with me. They will file their HBOS internal "£100 switching complaint form" and I'll be posting a formal complaint letter tonight in the last post to ensure I wait not a day longer than necessary if we do go through the complaints procedure. It starts at 5:15pm!

Fingers crossed ...but what's the chances?!

Hanco

YorkshireBoy

Hanco wrote: »

I have the BT home hub where a Leeds 0113 call is free for an hour at any time.

Apologies for the lack of relevance to the £100 incentive, but...

Are you sure? I have option 2 and the broadband calls are only free evenings/weekends. I've also checked option 3 and that's the same. Have they given you a special deal?

Hanco

YorkshireBoy wrote: »

Are you sure?

Sorry, my error . Edited! Thanks for spotting that.