Halifax £100 Incentive problems

oscarhugo

jemmou wrote: »

Forgot to say - well done Forever Red - liked the poll - pity a few more people havn't voted - not sure its a big enough sample to take much from it but it seems that there's a few of us battling to get this money!

I would've voted in the poll - only it seemed to have closed after about 5 minutes... I went away for 2 weeks & it had opened & closed during the 2nd week, apparently!

Anyway, as I said on the other post [oh, DO stop repeating yourself!] everything went pretty smoothly for me & the hundred quid was received in a timely manner without having to ask. Some of us were lucky, it seems.

mountainchrisriver

Well got my £100... took a while though... :j

Accepted for the account (letter dated: 14/2/07)

£100 credited to my account: 28/8/07 !!

Thats over six months!!! :rolleyes:

Did manage to extend the interest free overdraft for an extra 4 months on top of the original 4 months as they took forever to transfer my salary to the account; in fact come to think about it... they never managed it, I had to sort it out!

carpy

mountainchrisriver wrote: »

Well got my £100... took a while though... :j

Accepted for the account (letter dated: 14/2/07)

£100 credited to my account: 28/8/07 !!

Thats over six months!!! :rolleyes:

Did manage to extend the interest free overdraft for an extra 4 months on top of the original 4 months as they took forever to transfer my salary to the account; in fact come to think about it... they never managed it, I had to sort it out!

did that affect what level of interest they were paying you or did you still fund it with at least £1k a month?

mountainchrisriver

carpy... seem to have been paid interest at the correct percentage for when the account is in credit... tricky one cos I have been utilising the £1000 interest free overdraft facility!! Will definitely be checking once the interest free period ends and the account stays in the black!! Maybe worth a call to Halifax to find out a definitive answer to your question... i'd certainly be interested in the result...

jemmou

Well - success. I got a letter today promising to pay the £100 pounds with an apology and an offer of £50 for my inconvenience. Just shows the value of complaining!
Pity I had to escalate to customer relations and threaten them with the ombudsman.
Apparently, the reason I wasn't paid is that they had accidentally opened 2 accounts for me and that the second account caused me to fail to meet the
"no previous current account" criteria.
All I need now is the money, so I'll add another post to let you all know how long it takes them to actually pay - the money was due at the end of may so only 4 months delay!

jemmou

:j Got the £100 today - about a week after their letter. Good luck to any of you still out there waiting and thanks for all the advice...

oscarhugo

....and - did u get the £50 as well, Jemmou ?

jemmou

Not yet - had to send a form off agreeing that it was "in full and final closure" of the complaint, but I don't see why they won't pay it - fingers crossed.

jimclark1967

jimclark1967 wrote: »

Looks like I'm not alone - I also opened a Halifax High Interest Current Account in March and used the switching service to transfer all my DDs, SO's and (!) salary.

All of these are now set up and I have deposited £1,000 in March, April, May and June but no sign of the £100.

Every Monday for the last 4 weeks I have called their customer "service" line. Each time the person on the line agrees with me that the £100 should have been paid by now and they email the "switching team" to chase the matter up. "The money will be in my account in the next few days" :rolleyes:

Silly thing is it's actually quite a good account paying 6% so I don't need to worry about having too much in there. Would just be nice if they kept their side of the bargain.

Has anyone had the £100?!

JC

Update:

I initiated the complaints procedure in July which took them about 7 weeks. Got a letter on 10 September saying they'd pay the £100 within 10 days plus £20 for the inconvenience.

£20 arrived on 11 September but no sign of the £100 after 10 days so sent another fax yesterday. £100 turned up later that afternoon.

So finally Halifax did pay up after 6 months, but not without a fight!

JC

jemmou

Hmm - looks like the going rate for inconvenience has gone up - they've offered me £50!