Astounded by Teletext!!!!!

Azari

marywooyeah wrote: »

Aqua111 - when you upgraded your room, did the terms of the room upgrade specifically state that there would be a bath in the bathroom?

I think we moved past that some time ago.

It's very clear if you read the thread that it did not, but the OP has accepted that.

The issue is that he was told that he would get a better room for the upgrade price when, according to the hotel manager, all the rooms are the same.

aqua111

No we only had general terms and the upgrade was accepted when we booked.
When we arrived and did not have a bath, I asked what the £80 covered. We were then told that all rooms had showers,were identical in every way including price.
They told me to complain to Teletext.
I assumed there was a bath as in 20 years of European Holidays we have always had one. My mistake.

marywooyeah

Azari wrote: »

I think we moved past that some time ago.

It's very clear if you read the thread that it did not, but the OP has accepted that.

The issue is that he was told that he would get a better room for the upgrade price when, according to the hotel manager, all the rooms are the same.

Hi Azari - I figured as much but couldn't see anything where the OP had specifically said whether the room was stated to have a bath or not - just a reference to teletext and a call centre telling OP about decor et al.

Sorry if I wasn't clear, I didn't mean to be confusing x

marywooyeah

aqua111 wrote: »

No we only had general terms and the upgrade was accepted when we booked.
When we arrived and did not have a bath, I asked what the £80 covered. We were then told that all rooms had showers,were identical in every way including price.
They told me to complain to Teletext.
I assumed there was a bath as in 20 years of European Holidays we have always had one. My mistake.

thanks for clarifying - if you just assumed it had a bath then I can't see a ground for a refund on that basis, but if all the rooms are the same then they're can't be any possibility of an upgrade, so I think you should pursue a refund on that basis x

Teletext

aqua111 wrote: »

Thank you for your reply.
I am unable to send out Emails from my Kindle (I have tried several times) Booking Ref TT134286

Hi,

Sorry you were unable to make contact whilst out in resort. If you could email the details over then the team will investigate this matter for you.

Apologies once again.
Teletext Holidays

aqua111

Emailed at 9am leaving my Telephone Number.
I am waiting for a call.

aqua111

No callback yet.
Email from them at 5pm asking for the Telephone Number I gave to them at 9am.

aqua111

Still no Callback so I am considering other options.

Antnshell

Hi I have recently had the same thing, paid £60 for an upgrade however when we arrived all rooms were the same...I emailed a complaint to teletext on my return, I didnt hear anythoing at first however when i chased I received a letter saying they will investigate and come back to me with a conclusion within 28 days...am still within the 28 days at the mo.

aqua111

Antnshell wrote: »

Hi I have recently had the same thing, paid £60 for an upgrade however when we arrived all rooms were the same...I emailed a complaint to teletext on my return, I didnt hear anythoing at first however when i chased I received a letter saying they will investigate and come back to me with a conclusion within 28 days...am still within the 28 days at the mo.

This must be a regular scam with Teletext.
Had we not queried why there was no bath when we had paid £80 for an upgrade, we would not have known we had been scammed.
Having booked many holidays with them, I wonder how many times this has occurred in the past.
We spent 3 days trying to contact them as there was no Local Agent and we only then had 2 days of the Holiday left.
I will not wait any longer and will take Legal Advice.