Astounded by Teletext!!!!!

Azari

[/TARDIS mode]

Faith177

We recently stayed in a 4* Hilton Double Tree no bath there either

As others have said hotel rooms dont have to have a bath.

Can't see how it is teletexts fault if you didn't check tbh

aqua111

imoneyop wrote: »

Who advised you and what exactly did they say you were getting for your £80?

Call centre better decor size and location in hotel Manager said lies and Teletext know hotel well!!!

starrybee

We were advised we would get a better room as the basic could be small and in a corner.

So for your £80 you got a bigger nicer, room with a bigger, nice bathroom.

There is nothing to complain about here.

Azari

aqua111 wrote: »

Call centre better decor size and location in hotel Manager said lies and Teletext know hotel well!!!

starrybee wrote: »

So for your £80 you got a bigger nicer, room with a bigger, nice bathroom.

There is nothing to complain about here.

Try reading the thread again.

Particularly the bit quoted above.

aqua111

Azari wrote: »

I might be having a stupid five minutes, but what on earth has this got to do with Teletext?

Charge £80 for nothing

imoneyop

So what have Teletext said when you complained to them?

aqua111

Azari wrote: »

I might be having a stupid five minutes, but what on earth has this got to do with Teletext?

starrybee wrote: »

So for your £80 you got a bigger nicer, room with a bigger, nice bathroom.

There is nothing to complain about here.

All rooms identical in every way including price Re Manager!!!!!!!!

aqua111

Tried many times to call from here(Spain) can't ge through and no local Agent here.
Will complain when I get back!!!!!

iclayt

Can I suggest that when you do complain you do so in a calm, logical tone and don't end every sentence with half a dozen exclamation marks.

"We recently booked a hotel with you, ref XXX. Your operator explained that we could upgrade our room for an additional £80, which we were keen to do. Upon arrival here at the hotel in Spain, we inquired whether our upgraded room had been arranged. The manager informed us that there are no upgrade rooms available, and that all the rooms are exactly the same. Therefore I respectfully request a refund of the £80, as we have not received what we paid for".

Or something to that effect.

In the meantime, enjoy your holiday, it could be much worse.We once arrived to a building site where the hotel should have been.