Amazon Logistics (rant)

Doc_N

gordonn wrote: »

I ordered two items from Amazon on Friday 30th September........

I would be grateful for any help on where to go next. Regards Gordon

Looks rather as if it's theft by the courier - with Amazon (perhaps unusually) taking the line that the onus is on you to report the matter.

Have you had similar problems with Amazon before, or fallen out with them for some reason?

Or it could be that Amazon already distrust this particular courier service and are just wanting to get it logged.

Either way, once Amazon has taken a particular stance on something like this it can be difficult to shift them. Legally, it's for them to prove delivery, and you could push them on that, but very often Amazon takes the line that it's bigger than English (or Scottish) law, and somehow above it.

dacouch

If it's been miss delivered to a business's post room eg put through their letter box, most post rooms will just keep the item in their post room until someone comes to claim it. After a while they try and get the original courier to take the item back and redeliver it.

If you read my post earlier in the thread, the Amazon couriers who deliver to our post room will not reaccept the miss delivered parcels back.

If there is a local business they could have mistaken with your address, try asking them

Nilinski

Ordered a couple of items with prime next day delivery. The next day comes and the parcel does not arrive despite tracking information showing the parcel still to be delivered that day. This was checked at 11:15pm.

So I contact Amazon customer services through online chat to query what is going on. They inform me it is due to a local network error and after asking what that actually means several times over I am told that there was a 'transport issue' with the courier (being Amazon Logistics)

First I was offered a refund for the items and that they would still be delivered as well as a free extension to my Prime membership. I decline the Prime extension stating that I do not intend to use amazon and if I do I will not be ordering items using Amazon Logistics. Then I am told that they will not be refunding anything as there was no resources available.

After the advisor offered only an apology and that I had to wait until the next day for the delivery and I advised I would much prefer the already offered refund he decided to cancel my order and then end the chat session so that no more could be said. The cancellation of the order was never mentioned by either me or the advisor.

So I get Amazon customer services to call me. I spoke to an advisor who kept on telling me that they would do everything they can to help me and apologising for the poor service that I had experienced. Also stating that it is an isolated incident and that it does not happen. After about 20-30 minutes of being offered only an apology I reiterate that I was already offered a refund and all I want to do is accept the offer. Eventually she does confirm that a refund for the order has been done by the chat advisor and after pointing out the sheer lies I had been told she also agreed to refund a months value of Prime membership.

This whole process took 40-45 minutes and has reassured me that Amazon not only try to avoid as much tax payments as possible but are also cutting a lot of costs by using their own logistics which are physically unable to deliver within the Prime next day parameters.

All in all I will be doing everything I can to not use Amazon again and in the instance that Amazon is the only place an item is available then it will not be ordered unless a courier other than Amazon Logistics are providing the delivery service.

Basically, avoid Amazon Logistics as much as possible and I hope that no one has to deal with Amazon customer services ever.

Bogalot

Nilinski wrote: »

Ordered a couple of items with prime next day delivery. The next day comes and the parcel does not arrive despite tracking information showing the parcel still to be delivered that day. This was checked at 11:15pm.

So I contact Amazon customer services through online chat to query what is going on. They inform me it is due to a local network error and after asking what that actually means several times over I am told that there was a 'transport issue' with the courier (being Amazon Logistics)

First I was offered a refund for the items and that they would still be delivered as well as a free extension to my Prime membership. I decline the Prime extension stating that I do not intend to use amazon and if I do I will not be ordering items using Amazon Logistics. Then I am told that they will not be refunding anything as there was no resources available.

After the advisor offered only an apology and that I had to wait until the next day for the delivery and I advised I would much prefer the already offered refund he decided to cancel my order and then end the chat session so that no more could be said. The cancellation of the order was never mentioned by either me or the advisor.

So I get Amazon customer services to call me. I spoke to an advisor who kept on telling me that they would do everything they can to help me and apologising for the poor service that I had experienced. Also stating that it is an isolated incident and that it does not happen. After about 20-30 minutes of being offered only an apology I reiterate that I was already offered a refund and all I want to do is accept the offer. Eventually she does confirm that a refund for the order has been done by the chat advisor and after pointing out the sheer lies I had been told she also agreed to refund a months value of Prime membership.

This whole process took 40-45 minutes and has reassured me that Amazon not only try to avoid as much tax payments as possible but are also cutting a lot of costs by using their own logistics which are physically unable to deliver within the Prime next day parameters.

All in all I will be doing everything I can to not use Amazon again and in the instance that Amazon is the only place an item is available then it will not be ordered unless a courier other than Amazon Logistics are providing the delivery service.

Basically, avoid Amazon Logistics as much as possible and I hope that no one has to deal with Amazon customer services ever.

One missed delivery and you were offered a month's free Prime as an apology. Your reaction is entirely disproportionate, I expect Amazon will not be missing you.

GreatBeyond

Bogalot wrote: »

One missed delivery and you were offered a month's free Prime as an apology. Your reaction is entirely disproportionate, I expect Amazon will not be missing you.

It's almost like people forget that humans make mistakes when it comes to getting stuff delivered.

I also don't understand the need to know every detail about why a delivery is delayed - I couldn't care less what has caused a delay if I order something, it makes no difference to my life knowing if a guy at a warehouse loaded it on to the wrong truck, if it didn't get loaded on to a van ect.

On the rare occasion I don't receive an item on time I get an apology and a free month of Prime, can be a bit of a pain but it happens and when you order online there are so many variables that can go wrong and cause delays you have to accept that sometimes it happens.

LadyDee

Nilinski wrote: »

Ordered a couple of items with prime next day delivery. The next day comes and the parcel does not arrive despite tracking information showing the parcel still to be delivered that day. This was checked at 11:15pm.

So I contact Amazon customer services through online chat to query what is going on. They inform me it is due to a local network error and after asking what that actually means several times over I am told that there was a 'transport issue' with the courier (being Amazon Logistics)

First I was offered a refund for the items and that they would still be delivered as well as a free extension to my Prime membership. I decline the Prime extension stating that I do not intend to use amazon and if I do I will not be ordering items using Amazon Logistics. Then I am told that they will not be refunding anything as there was no resources available.

After the advisor offered only an apology and that I had to wait until the next day for the delivery and I advised I would much prefer the already offered refund he decided to cancel my order and then end the chat session so that no more could be said. The cancellation of the order was never mentioned by either me or the advisor.

So I get Amazon customer services to call me. I spoke to an advisor who kept on telling me that they would do everything they can to help me and apologising for the poor service that I had experienced. Also stating that it is an isolated incident and that it does not happen. After about 20-30 minutes of being offered only an apology I reiterate that I was already offered a refund and all I want to do is accept the offer. Eventually she does confirm that a refund for the order has been done by the chat advisor and after pointing out the sheer lies I had been told she also agreed to refund a months value of Prime membership.

This whole process took 40-45 minutes and has reassured me that Amazon not only try to avoid as much tax payments as possible but are also cutting a lot of costs by using their own logistics which are physically unable to deliver within the Prime next day parameters.

All in all I will be doing everything I can to not use Amazon again and in the instance that Amazon is the only place an item is available then it will not be ordered unless a courier other than Amazon Logistics are providing the delivery service.

Basically, avoid Amazon Logistics as much as possible and I hope that no one has to deal with Amazon customer services ever.

Oh, good heavens, what on earth do you do when things really upset you?

I should imagine Amazon would be glad to see the back of you, and the hapless individual to whom all your spit & bluster was directed heaved a sigh of relief when you hung up.

AbbieCadabra

bit of praise from me , order for 2 items placed yesterday morning on standard free delivery of 3-5 days, items delivered by 10.30am today. very impressive considering how busy they must be at the moment.

Feral_Moon

AbbieCadabra wrote: »

bit of praise from me , order for 2 items placed yesterday morning on standard free delivery of 3-5 days, items delivered by 10.30am today. very impressive considering how busy they must be at the moment.

Same here. I ordered a few items on Prime last night but, being Black Friday, they estimated delivery to be tomorrow (Sunday). That was fine by me, especially knowing how incredibly busy they must be right now but, within an hour or ordering, I received an "items dispatched" notification and the goods arrived at 09:30 this morning. Can't fault them at all.

forgotmyname

A whinge from me

They didnt dispatch my order because the card they had on file had expired (tut).

Lame excuse

Feral_Moon

forgotmyname wrote: »

a whinge from me

they didnt dispatch my order because the card they had on file had expired (tut).

Lame excuse

. :d