AVOID ARGOS at all costs!

SuperHan

Anthorn wrote: »

Yes. Argos offer a 30-day refund or replacement guarantee and after that the manufacturer's guarantee takes over and it's that guarantee which dictates whether a repair or replacement or replacement as new will be given.

No-one here can comment on the law or what Argos' policy is or anything else without referring to that guarantee. If that guarantee says replacement as new then it is ... er ... replaced as new although Argos may not necessarily be responsible for it. It all depends on what the guarantee says.

I think you'll find I can tell you about the law all day long.

The manufacturers guarantee might say you can only have a remedy if you hop on your left foot eating a banana. I can offer advice within the law that will make damn sure you get a remedy without afore said activities taking place.

While it would be helpful if the warranty said replace, it is unlikely to, and it is largely irrelevant. It is up to Argos what they want to do, which may well be act under the terms of the warranty, but it may also involve something entirely different.

Spend a few minutes over on the consumer rights board before advising on consumer rights. The regulars over there know their bit a lot better than you.

frustrated_customer

I was delivered a faulty oven from Argos a month ago. After asking for new oven I was told this was not possible so I then had to wait a week for a repair man to come. He told me that I needed a new door but he fixed it temporarily-which was fine. After 3 weeks I had not heard from Argos about replacing the oven door , so I decided to call them.
I was told NOW that the oven needs to be replaced! This means another 2 days I could be waiting in and missing work, which when your self- employed is not ideal. The fact is that I would not have known this if I had not called them myself which is ridiculous and unfair. As well as the bad news the manor I received from a customer service manager was stroppy, rude and unhelpful.

I feel very disheartened by Argos as I was delivered a faulty product- I hadn't even unwrapped the product fully before noticing the the fault. I was told that it could be fixed so I paid for a connection fee, now I have been told to disconnect the oven- which would be another fee and waiting for Argos to collect (which can be all day -another day/morning/ eve off work) then wait for the new oven which could take up to a week and yet again be a another day/morning/ eve off work and yet another connection fee!! It is unfair to ask this of a customer which with know fault of her own has been landed with a product that is not sufficiently usable.
An oven is a essential part of any home and it is unfair and unprofessional that this is not being dealt with by Argos.