AVOID ARGOS at all costs!

kimberleyanddarren

TheSaint wrote: »

Seriously though, I would imagine you will get the "put it in the back room for three weeks then give it back to the customer because there is nothing wrong with it" treatment.

This is what I am affraid of and why I don't want a repair.

I am going on a two week holiday which we have saved for for a long time. I obviously wanted a working camera for the occasion. A repair will not be done in time and therefore I will be significantly inconvenienced IMO as per my consumer rights.

Honestly I don't know why everyone here has to be so vile. I was upset by a problem and warning others that not only will argos not take into account person circumstance but both staff members I spoke to were extremely rude - an experience I would not like someone else to go through.

I am really disappointed by all the horrible responses

yangptangkipperbang

Funny............ I have used Argos for years - I have had to take a few items back and have NEVER had the slightest problem with them. My daughter took a CD player back literally one day before the 12 months was up -it was replaced without a murmur.

I have to wonder how many of these complaints start off with the complainant ranting about his "rights" under SoGA - which (judging by many posts are here) they DO NOT understand.

I am not, and never have been, an employee of Argos - nor any of my relations, to the best of my knowledge ...........:rotfl::rotfl:

kimberleyanddarren

Apparently if you buy an item from Argos they will only replace it for 30 days. After that it must be repaired - hence my posting on here as I didn't think many people would have known that.

Could be new policy... But that's what it is now.

lijaloo

I always thought that if something wasn't fit for purpose the retailer was responsible under the SoGA and a refund could be demanded. If Argos are offering a repair then something is wrong with the camera and therefore not fit for purpose.

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

mije1983

lijaloo wrote: »

I always thought that if something wasn't fit for purpose the retailer was responsible under the SoGA and a refund could be demanded. If Argos are offering a repair then something is wrong with the camera and therefore not fit for purpose.

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

Yes the retailer is responsible, and yes you can demand what you like, but ultimately after 'a few months' the retailer is entitled to chose repair/replace/refund.

From the article you linked to:

If you complain without having been seen to accept the goods, then you can usually expect a full refund. As explained, this depends on circumstances, but a good rule of thumb is within three or four weeks.
If you're deemed to have accepted the goods, you're unlikely to get a full refund although you're likely to be entitled to a repair or replacement.

wealdroam

lijaloo wrote: »

I always thought that if something wasn't fit for purpose the retailer was responsible under the SoGA and a refund could be demanded. If Argos are offering a repair then something is wrong with the camera and therefore not fit for purpose.

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

Please can you point out exactly where in that MSE article it says a refund can be demanded.

I can see this:

If you complain without having been seen to accept the goods, then you can usually expect a full refund. As explained, this depends on circumstances, but a good rule of thumb is within three or four weeks.

Not the same as 'demanding'.
And as the OP has had the camera for 'a few months', I would suggest acceptance has taken place.

My understanding of SoGA is that after the goods are accepted, and a fault is deemed to be inherent, you can ask for a particular remedy.
But the SoGA section 48B says:

(3)The buyer must not require the seller to repair or, as the case may be, replace the goods if that remedy is—
(a)impossible, or
(b)disproportionate in comparison to the other of those remedies, or
(c)disproportionate in comparison to an appropriate reduction in the purchase price under paragraph (a), or rescission under paragraph (b), of section 48C(1) below.

This is borne out in that MSE article you provided the link to:

If you're deemed to have accepted the goods, you're unlikely to get a full refund although you're likely to be entitled to a repair or replacement.

If you ask for a refund and the shop offers a repair or replacement, you might decide to just accept this for an easy life. Yet if the item continues to have problems, you can still ask for a refund at a later date.

Whether to ask for a repair or replacement is your choice. The retailer can say no if the cost for it is too high. Instead, it can offer compensation, usually a partial refund or credit note.

kimberleyanddarren

Am I not able to ask for a refund/replacement under the:

(2)If the consumer requires the trader to repair or replace the goods, the trader
must—
(a)do so within a reasonable time and without significant inconvenience
to the consumer; and
(b)5bear any necessary costs incurred in doing so (including in particular
the cost of any labour, materials or postage).

Significant inconvenience part of consumer rights? Considering I am going on holiday and would be without a camera for this?

wealdroam

kimberleyanddarren wrote: »

Am I not able to ask for a refund/replacement under the:

(2)If the consumer requires the trader to repair or replace the goods, the trader
must—
(a)do so within a reasonable time and without significant inconvenience
to the consumer; and
(b)5bear any necessary costs incurred in doing so (including in particular
the cost of any labour, materials or postage).

Significant inconvenience part of consumer rights? Considering I am going on holiday and would be without a camera for this?

Yes, of course. You can ask for what you like.
If the seller doesn't agree, maybe not agreeing that you being without a camera on holiday is a significant inconvenience, then you will need to take it to court for a judge to decide... by which time your holiday will be a mere memory and you will be thinking about Christmas.
Oh... and the judge may agree with the seller.
You decide.

ThumbRemote

kimberleyanddarren wrote: »

Am I not able to ask for a refund/replacement under the:

(2)If the consumer requires the trader to repair or replace the goods, the trader
must—
(a)do so within a reasonable time and without significant inconvenience
to the consumer; and
(b)5bear any necessary costs incurred in doing so (including in particular
the cost of any labour, materials or postage).

Significant inconvenience part of consumer rights? Considering I am going on holiday and would be without a camera for this?

Yes, you're quite right you can.

They will almost certainly refuse though. In this case, your only option is to buy another camera elsewhere to use on holiday. You then refuse to accept the original camera back from them, and take legal action to get your refund.

It then boils down to the definition of "significant inconvenience". If it was a washing machine and you had three-month twins, that would clearly be a significant inconvenience. No camera on holiday - hard to say. As wealdroam says, you might not win.

Of course, you or a partner could buy exactly the same model camera from another branch of Argos. You could then put the faulty camera in this box, return it with the new receipt and says there's a fault, and get a refund. That way you are guaranteed not to be stuck with the same un-fixed camera.

Yes, it's fraud and loads of people will complain about morals, but you'll get the camera for your holiday.

custardy

kimberleyanddarren wrote: »

This is what I am affraid of and why I don't want a repair.

I am going on a two week holiday which we have saved for for a long time. I obviously wanted a working camera for the occasion. A repair will not be done in time and therefore I will be significantly inconvenienced IMO as per my consumer rights.

Honestly I don't know why everyone here has to be so vile. I was upset by a problem and warning others that not only will argos not take into account person circumstance but both staff members I spoke to were extremely rude - an experience I would not like someone else to go through.

I am really disappointed by all the horrible responses

Which consumer right is that?
I'm betting like most of us.
you have access to camera phones,borrowed cameras etc.
So its not a major inconvenience.