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Alpharooms mess up yet again

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  • gik
    gik Posts: 1,130 Forumite
    zaksmum wrote: »
    Don't know why they are not responding at all now



    Could you maybe put an email address in your user CP for contact FROM them?
  • alpharooms.com_2
    alpharooms.com_2 Posts: 11 Organisation Representative
    Hi zaksmum,

    I have deleted my previous post so that my personal e-mail address is no longer visible - I'm hoping you've had time to make a note of it.

    Could you please reply with your e-mail address and I will send an e-mail out to you first to see if that helps? You can then delete it aswell so your information is no longer visible.

    Alternatively you can PM us via Facebook, Twitter or Trip Advisor. Do you use any of these sites?

    Thanks,

    Jessica
    alpharooms.com
    Account no longer in use. New Alpharooms account can be found on the link below:

    “Official Company Representative
    I am the official company representative of Alpharooms.com. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • zaksmum
    zaksmum Posts: 5,529 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    alpharooms.com wrote: »
    Hi zaksmum,

    I have deleted my previous post so that my personal e-mail address is no longer visible - I'm hoping you've had time to make a note of it.

    Could you please reply with your e-mail address and I will send an e-mail out to you first to see if that helps? You can then delete it aswell so your information is no longer visible.

    Alternatively you can PM us via Facebook, Twitter or Trip Advisor. Do you use any of these sites?

    Thanks,

    Jessica
    alpharooms.com

    If I send my email in a post on here how can I then delete it? Don't use FB or twitter, sorry
  • zaksmum
    zaksmum Posts: 5,529 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Also I didn't see your personal email. Must have been deleted before I checked MSE
  • alpharooms.com_2
    alpharooms.com_2 Posts: 11 Organisation Representative
    Hi Zaksmum,

    Do you have an Edit button under your posts? You can delete from there. Alternatively you can post your itinerary reference number and I can contact you using that.

    Thanks,

    Jessica
    alpharooms.com
    Account no longer in use. New Alpharooms account can be found on the link below:

    “Official Company Representative
    I am the official company representative of Alpharooms.com. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • bod1467
    bod1467 Posts: 15,214 Forumite
    The email address is still visible in one of the posts in this thread. ;)

    If you DO post your email address (NOT recommended by the way) then you can remove it by clicking the EDIT button below that post. In fact you can remove their email address too by editing your earlier post. ;)

    The itinerary reference number would be a better idea as that wouldn't mean anything to anyone else.
  • zaksmum
    zaksmum Posts: 5,529 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    bod1467 wrote: »
    The email address is still visible in one of the posts in this thread. ;)

    If you DO post your email address (NOT recommended by the way) then you can remove it by clicking the EDIT button below that post. In fact you can remove their email address too by editing your earlier post. ;)

    The itinerary reference number would be a better idea as that wouldn't mean anything to anyone else.

    Do you mean the alfie@alpharooms one? That's the one I've been using which Alpharooms are not receiving
  • alpharooms.com_2
    alpharooms.com_2 Posts: 11 Organisation Representative
    Hi zaksmum,

    I've just e-mailed you... fingers crossed this works :) If you can now edit your last post and remove your reference number that'd be great, just for security purposes as it is sensitive data.

    I look forward to hearing from you by e-mail.

    Best wishes,

    Jessica
    Account no longer in use. New Alpharooms account can be found on the link below:

    “Official Company Representative
    I am the official company representative of Alpharooms.com. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • duchy
    duchy Posts: 19,511 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Xmas Saver!
    zaksmum wrote: »
    If I send my email in a post on here how can I then delete it? Don't use FB or twitter, sorry

    You'd use the edit function
    Go to the post you put your ref number in - and click edit at the bottom and you can change the post - once done hit save.
    I Would Rather Climb A Mountain Than Crawl Into A Hole

    MSE Florida wedding .....no problem
  • zaksmum
    zaksmum Posts: 5,529 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Ok jessica have responded to your email just now. Please advise on here if you don't get it
This discussion has been closed.
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