i just joined consumer pulse!!!!

lesliejack

I think we should claim our rewards ASAP, I am not confident in the site at the moment.

redfox

London50 wrote: »

Rather annoying that although I can supply my purchase info over the weekend I cannot do a claim for the rewards section as it is down for new updates.

it's been saying that since last Thursday! Something really doesn't seem quite right now...

redfox

lesliejack wrote: »

I think we should claim our rewards ASAP, I am not confident in the site at the moment.

you aren't able to at the moment as it says it's down for maintenance - and has since last Thursday :mad:

redfox

Lainep wrote: »

I have phoned their helpline this evening. The advisor said they are aware that there is a problem and are working to fix it, although this may take a few more days.

you posted that on the 7th and it is now the 21st, some two weeks later, and it is still not fixed :eek:

I think there is more to this than meets the eye because it doesn't take 2 weeks to fix a website problem.

~~Diane~~

I ordered £20 Argos voucher just before the site went down for maintenance. Hope that arrives soon. The last vouchers I ordered took more than 2 weeks to arrive. By my reckoning with the points I already had and with my recent inputs, telecoms survey and checkout I should have enough for another £20.

It does seem to be taking a long time to do maintenance especially after upgrading the site and not for the better (IMO)

redfox

~~Diane~~ wrote: »

It does seem to be taking a long time to do maintenance especially after upgrading the site and not for the better (IMO)

has anybody been in contact with them by phone about the rewards site being down? I have emailed but, as seems to be the norm for them now, had no reply.

dzug1

The site seems to be working for me with points being added and gives a helpline freephone 08085 77 44 45




Edit Having said that within 10 minutes the having trouble e-mail arrives.....

London50

Just had this reply to the email I sent


Dear

Thank you for your email.

Just to confirm the rewards page is currently not accessible due to a scheduled maintenance work.

Please bear with us in the meantime.

So we wait with baited breath while the IT department try to sort it out or {and forgive my feelings with this} CP get their fingers out of their backsides and let us have the rewards as per the "contract" we agreed to when we joined.

London50

Also this one



To

Thank you for continuing to be a member of Consumer Pulse.

We have been experiencing some technical problems with our rewards process; this means that currently that the rewards site is unavailable. Once the website is available we will email to inform you.

Sorry for any inconvience this may cause you.

Yours sincerely


Still at least they replied

redfox

London50 wrote: »

Thank you for continuing to be a member of Consumer Pulse.

We have been experiencing some technical problems with our rewards process; this means that currently that the rewards site is unavailable. Once the website is available we will email to inform you.

Sorry for any inconvience this may cause you.

Yours sincerely

Still at least they replied

well I just got that exact one as well so they must be sending a stock one out en masse when the email stack piles up.

But they are again missing the point, we know it's not available, what we really want to know is why and when will it be back up so we can cash out!