valued opinions

cally6008

Ouch, that's not good

System

Have you tried to contact them? That would be the first port of call.

Also, have you checked your balance? There is an itemised one.

For future reference to save Amazon vouchers just redeem right away at the lowest denomination and then put them on your account. They tend to least 9-10 years minimum.

MollyDolly

Are you sure you clicked on .co.uk as opposed to .com? I've done that in the past when googling VO and then wondered why it didn't recognise my email.:)

culpepper

check you have not got two accounts with different emails.

househunter78

Thanks for replies. I can access my account and have seen the statement now which shows that on 11 December someone redeemed 5 lots of £15.50 amazon vouchers (so I actually had more than I thought). They are definitely not in my amazon account. I assume their website has been hacked. Do you think there is any chance that they will reimburse me?

asajj

househunter78 wrote: »

Thanks for replies. I can access my account and have seen the statement now which shows that on 11 December someone redeemed 5 lots of £15.50 amazon vouchers (so I actually had more than I thought). They are definitely not in my amazon account. I assume their website has been hacked. Do you think there is any chance that they will reimburse me?

Don't think their website but probably your account. Have you checked what address is given for them?

gordon_retundo

get on to valued opinions quickly and inform them of this.
they may be able to cancel the codes.
if they've been used, i'm not sure how co-operative they'll be, but their should be an easy link between the code and the name/address of the recipient of the goods paid for by the hacked vouchers

househunter78

I have been emailing but no reply since Tuesday.

asajj

They take a day or two to reply.

househunter78

They were responding quickly on Tuesday then just stopped. No answer on phone either. Am trying to be patient...