We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Ovo Energy Switching Problems
Options
Comments
-
Frinky-are you sure that the price difference isn't just one being quoted with and one without VAT?No free lunch, and no free laptop0
-
Gloomendoom wrote: »Why not just ring them up?
I rang their freephone number [IMG]resource://skype_ff_extension-at-jetpack/skype_ff_extension/data/call_skype_logo.png[/IMG]0800 5999440 this afternoon and it was answered after a few minutes.
I didn't switch via the CEC.
They give a £60/year discount for communicating by email rather than phone. I don't want to ring them and give them an excuse to charge me more.Frinky-are you sure that the price difference isn't just one being quoted with and one without VAT?
These are the prices that were shown to me when I did a comparison on Cheap Energy Club...
Standing charges: 56.0595 pence/day
Electricity unit charge: 12.6840 pence/kwh
Gas unit charge: 3.6750 pence/kwh
These prices include VAT. I have a screenshot of my comparison from the CEC showing these prices, but the forum wouldn't allow me to post the link because I have a low post count.
Here are the new charges from my Ovo welcome letter...
Electricity standing charge: £0.2740 per day
Gas standing charge: £0.2599 per day
Electricity unit charge: £0.1208 per kwh
Gas unit charge: £0.0350 per kwh
These prices exclude VAT, so I'll add together the standing charges, and add VAT to those figures...
Standing charges: £0.6408
Electricity unit charge: £0.14496 per kwh
Gas unit charge: £0.042 per kwh
Assuming my sums are correct, there is quite a hefty difference between what the CEC showed me and what I signed up to, and the figures from Ovo.0 -
These are the prices that were shown to me when I did a comparison on Cheap Energy Club...
Standing charges: 56.0595 pence/day
Electricity unit charge: 12.6840 pence/kwh
Gas unit charge: 3.6750 pence/kwh
These prices include VAT. I have a screenshot of my comparison from the CEC showing these prices, but the forum wouldn't allow me to post the link because I have a low post count.
Here are the new charges from my Ovo welcome letter...
Electricity standing charge: £0.2740 per day
Gas standing charge: £0.2599 per day
Electricity unit charge: £0.1208 per kwh
Gas unit charge: £0.0350 per kwh
These prices exclude VAT, so I'll add together the standing charges, and add VAT to those figures...
Standing charges: £0.6408
Electricity unit charge: £0.14496 per kwh
Gas unit charge: £0.042 per kwh
Assuming my sums are correct, there is quite a hefty difference between what the CEC showed me and what I signed up to, and the figures from Ovo.
It's 5% VAT not 20%
Use 5% and the figures add up correctly to what you were quoted.
So 3.5p plus VAT is 3.675p etc.0 -
2013yearofthehouse wrote: »It's 5% VAT not 20%
Use 5% and the figures add up correctly to what you were quoted.
So 3.5p plus VAT is 3.675p etc.
Thank you!!!
I can't believe I didn't know the VAT rate on energy was 5% :rotfl:0 -
Had my initial email from OVO on 29th March; phoned them that morning because they didn't have the address correct.
Haven't heard anything since -no letter or further emails - anyone else experiencing delays like this??0 -
Have you had an email or letter confirming your switch date? If so, there is no delay, and you should be switching around the end of April.
What does the status indicator say in your Ovo online account?No free lunch, and no free laptop0 -
Haven't had any letters at all -I phoned the day I received the first email (29th March) and nothing at all since -think I'll have to phone them first thing tomorrow morning when hopefully no queues!!! No account number/user ID on the email so I guess I need the letter to set up online access anyway. I'll lay odds that the delay is due to the full address being truncated by Simply Switch!!:mad:0
-
Hi Frinky,
We hope this has been sorted out, would you like us to look into this for you?
All the best - Ovo“Official Company Representative
I'm a verified Ovo Energy representative. MSE has given me permission to reply to questions about the company, to help solve issues. (Check I'm on the verified companies list). I'm not allowed to tout for business at all. If you believe I have please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
The Ovo ID is on the letter. That will enable you to register for the online account.No free lunch, and no free laptop0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.7K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.7K Work, Benefits & Business
- 598.4K Mortgages, Homes & Bills
- 176.8K Life & Family
- 256.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards