We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Ovo Energy Switching Problems

Options
1356717

Comments

  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Frinky-are you sure that the price difference isn't just one being quoted with and one without VAT?
    No free lunch, and no free laptop ;)
  • Frinky
    Frinky Posts: 11 Forumite
    edited 5 April 2014 at 2:01PM
    Why not just ring them up?

    I rang their freephone number [IMG]resource://skype_ff_extension-at-jetpack/skype_ff_extension/data/call_skype_logo.png[/IMG]0800 5999440 this afternoon and it was answered after a few minutes.

    I didn't switch via the CEC.

    They give a £60/year discount for communicating by email rather than phone. I don't want to ring them and give them an excuse to charge me more.

    macman wrote: »
    Frinky-are you sure that the price difference isn't just one being quoted with and one without VAT?

    These are the prices that were shown to me when I did a comparison on Cheap Energy Club...

    Standing charges: 56.0595 pence/day
    Electricity unit charge: 12.6840 pence/kwh
    Gas unit charge: 3.6750 pence/kwh

    These prices include VAT. I have a screenshot of my comparison from the CEC showing these prices, but the forum wouldn't allow me to post the link because I have a low post count.

    Here are the new charges from my Ovo welcome letter...

    Electricity standing charge: £0.2740 per day
    Gas standing charge: £0.2599 per day
    Electricity unit charge: £0.1208 per kwh
    Gas unit charge: £0.0350 per kwh

    These prices exclude VAT, so I'll add together the standing charges, and add VAT to those figures...

    Standing charges: £0.6408
    Electricity unit charge: £0.14496 per kwh
    Gas unit charge: £0.042 per kwh

    Assuming my sums are correct, there is quite a hefty difference between what the CEC showed me and what I signed up to, and the figures from Ovo.
  • 2013yearofthehouse
    2013yearofthehouse Posts: 3,080 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 5 April 2014 at 3:04PM
    Frinky wrote: »

    These are the prices that were shown to me when I did a comparison on Cheap Energy Club...

    Standing charges: 56.0595 pence/day
    Electricity unit charge: 12.6840 pence/kwh
    Gas unit charge: 3.6750 pence/kwh

    These prices include VAT. I have a screenshot of my comparison from the CEC showing these prices, but the forum wouldn't allow me to post the link because I have a low post count.

    Here are the new charges from my Ovo welcome letter...

    Electricity standing charge: £0.2740 per day
    Gas standing charge: £0.2599 per day
    Electricity unit charge: £0.1208 per kwh
    Gas unit charge: £0.0350 per kwh

    These prices exclude VAT, so I'll add together the standing charges, and add VAT to those figures...

    Standing charges: £0.6408
    Electricity unit charge: £0.14496 per kwh
    Gas unit charge: £0.042 per kwh

    Assuming my sums are correct, there is quite a hefty difference between what the CEC showed me and what I signed up to, and the figures from Ovo.


    It's 5% VAT not 20%

    Use 5% and the figures add up correctly to what you were quoted.

    So 3.5p plus VAT is 3.675p etc.
  • Frinky
    Frinky Posts: 11 Forumite
    It's 5% VAT not 20%

    Use 5% and the figures add up correctly to what you were quoted.

    So 3.5p plus VAT is 3.675p etc.

    Thank you!!!

    I can't believe I didn't know the VAT rate on energy was 5% :rotfl:
  • jem16
    jem16 Posts: 19,581 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Frinky wrote: »
    Thank you!!!

    I can't believe I didn't know the VAT rate on energy was 5% :rotfl:

    So apart from the address issue, it looks like all is well.
  • brewerdave
    brewerdave Posts: 8,701 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Had my initial email from OVO on 29th March; phoned them that morning because they didn't have the address correct.
    Haven't heard anything since -no letter or further emails - anyone else experiencing delays like this??
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Have you had an email or letter confirming your switch date? If so, there is no delay, and you should be switching around the end of April.
    What does the status indicator say in your Ovo online account?
    No free lunch, and no free laptop ;)
  • brewerdave
    brewerdave Posts: 8,701 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Haven't had any letters at all -I phoned the day I received the first email (29th March) and nothing at all since -think I'll have to phone them first thing tomorrow morning when hopefully no queues!!! No account number/user ID on the email so I guess I need the letter to set up online access anyway. I'll lay odds that the delay is due to the full address being truncated by Simply Switch!!:mad:
  • OVO_Energy
    OVO_Energy Posts: 60 Organisation Representative
    Hi Frinky,

    We hope this has been sorted out, would you like us to look into this for you?

    All the best - Ovo
    Official Company Representative
    I'm a verified Ovo Energy representative. MSE has given me permission to reply to questions about the company, to help solve issues. (Check I'm on the verified companies list). I'm not allowed to tout for business at all. If you believe I have please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The Ovo ID is on the letter. That will enable you to register for the online account.
    No free lunch, and no free laptop ;)
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.7K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.4K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.