Add your feedback on energy supplier Extra Energy

molerat

Final bill today, 5 months after leaving. Guess what - it is wrong !

Over estimated final reading although I gave them a reading on the day I changed over and E.On have billed me from that reading. They owe me 43p but the bill shows I owe them 59p.

Although it is not much it is the principle that they do not act on information supplied - the bill only shows 1 supplied meter read as used on the previous bill when they were supplied with monthly reads and the final read. I have sent them an e-mail to correct it and telling them I am not paying and to send me my credit balance. We will wait and see.

Shower of !!!!ing idiots. :mad:

Nathan94

That's the typical sort of nasty, shabby trick I would expect from a German supplier! You can see what sort of people we're up against here.

AVOID, AVOID, AVOID!

MABLE

molerat wrote: »

Final bill today, 5 months after leaving. Guess what - it is wrong !

Over estimated final reading although I gave them a reading on the day I changed over and E.On have billed me from that reading. They owe me 43p but the bill shows I owe them 59p.

Although it is not much it is the principle that they do not act on information supplied - the bill only shows 1 supplied meter read as used on the previous bill when they were supplied with monthly reads and the final read. I have sent them an e-mail to correct it and telling them I am not paying and to send me my credit balance. We will wait and see.

I am also with E.ON and found them excellent.

Shower of !!!!ing idiots. :mad:

I left them over a year ago and eventually got my £90 refund when the final bill was produced. A few weeks ago i received an email asking me to pay £143. I phoned them and said sorry ignore it. Now they have produced another final, final bill and said i am £460 in credit.

2010

MABLE wrote: »

I left them over a year ago and eventually got my £90 refund when the final bill was produced. A few weeks ago i received an email asking me to pay £143. I phoned them and said sorry ignore it. Now they have produced another final, final bill and said i am £460 in credit.

Phone them and ask them to pay it back to you.

When I searched for a new supplier EE was the cheapest but after reading the posts on here I`ve avoided them like the plague.

chas1999

MABLE wrote: »

I left them over a year ago and received an email advising the outstanding debt of £143 needs to be paid. I phoned them and advised I did not owe them anything and I advised them they refunded me £90 from the final bill.

I still have access to my online account and now they said I am £478.00 in credit.

A tip to anyone who has switched from EE - DO CANCEL your Direct Debit.

My switch to E.On was completed in December 2014. In April 2015 they attempted to take £366 from my bank account. I was still trying to get a refund of overpayments at the time. My EE account is still open and the record is still there:

21/04/15 Unpaid Direct Debit £366.68 £142.89 CR
20/04/15 Direct Debit payment £366.68 £509.57 CR

The last update shows they paid me £142 on 16/12/15 leaving me in debt to them by 5p. I didn't get the money but it shouldn't have been paid anyway.

zwanzig20

Nightmare firm. I was with them for just over 4 months last day being 7/4/15 and received my final bill yesterday 22/2/16.


They reckon I owe over £500 despite having paid monthly by direct debit roughly the same amount I have paid for the last 6 yerars in this house which has always been about right.


Having checked their bill and my previous supplier (Npower) before them, they have estimated my starting gas meter reading as 162 points lower then the final meter reading from Npower meaning they are charging me for gas used which I have already paid Npower for.


Worse, when spoken to on the phone (12 mins on hold, 18 mins conversation) they wouldn't accept anything was wrong (stated the discrepancy was 'within tolerance') and if they changed the started meter reading to one which was 162 higher then I would end up paying more. I couldn't understand this - it was queried with a manager and they stood firm. I have now raised a dispute and await the outcome - was told it could take 3 weeks.


By my calculations, if they change the starting meter reading to that which the former company used as their final meter reading I would be owed £67 ish as opposed to owing over £500.


Exasperating.


Final bill from Npower dated 26-11-14 shows final estimated gas reading of 6859 on this date.
Bill from Extra Energy shows starting Gas meter reading on 27-11-14 of 6697.


AM I going mad?

Ergates

Deeply unhappy with the service from this company.

I was paying a fixed amount by direct debit, based off estimations (we'd only just moved to this house). However, despite giving them regular meter readings they never actually updated or billed my account. The money I paid just kept building up in credit. I contacted them several times asking for a bill - so I could be sure I was paying enough, but no bills and no replies.

Finally, after 13 months they've provided a bill, and I find out I've underpaid by over £1000!

Gross incompetence

Maxwell007

Trust me its better to have underpaid EE by £1000 then OVERPAID hahahaha, as your chances of seeing a refund would be close to Zero for about 8 months plus all the etc head involved. . .


but yes Goss Incompetence sums them up . .

Former_E.ON_Company_Representative:_Malc

molerat wrote: »

Final bill today, 5 months after leaving. Guess what - it is wrong !

Over estimated final reading although I gave them a reading on the day I changed over and E.On have billed me from that reading. They owe me 43p but the bill shows I owe them 59p.

Although it is not much it is the principle that they do not act on information supplied - the bill only shows 1 supplied meter read as used on the previous bill when they were supplied with monthly reads and the final read. I have sent them an e-mail to correct it and telling them I am not paying and to send me my credit balance. We will wait and see.

Shower of !!!!ing idiots. :mad:

Hi molerat

Glad we've started your account to the reading you gave us. As the gaining supplier, we'll have sent this reading to the losing supplier so they could close their account to the same reading. This will have first gone through a third party who would've checked it was in line with previous readings. As we've used it, the reading would've been approved.

As the amount you've mentioned is relatively small, I doubt it'll be possible to use the industry wide Agreed Reads Dispute to sort this out.

Malc

MonkeysMum

Avoid this company. They appear to make up figures as they go along. Speaking to anyone about it has taken me up to 2 hours on the phone. I am a money saver through and thorough but I'm paying the £50 exit fees to leave them early because I can't bear to deal with them anymore. Reading previous comments I'm not hopeful about my final bill!