Add your feedback on energy supplier Extra Energy

lisa110rry

Victor_Delta wrote: »

What an interesting theory...

However, despite the front page article, what annoys me most is that on the inside back page, the ST Money Section still has Extra Energy at the top of their 'best energy deals' list. I pointed out to them some weeks ago that they are confusing 'cheapest' with 'best', and hardly helping their readers by appearing to endorse an energy company with such a poor customer service record, as evidenced by several different independent sources (including this very lengthy thread).

I hope they'll change it soon. Perhaps a few more comments to [EMAIL="money@sundaytimes.co.uk"]money@sundaytimes.co.uk[/EMAIL] about Extra Energy will help?

Thought so, Victor_Delta! :cool:;)

Maxwell007

http://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/jessicainvestigates/12099228/Extraenergy-took-my-money.html

http://energy-advise.com/2014/07/03/extraenergy-review/

https://uk.trustpilot.com/review/extraenergy.com

http://www.thisismoney.co.uk/money/experts/article-3396278/ASK-TONY-Extra-Energy-wouldn-t-call-wife-died-harassing-unpaid-bill-haven-t-supplied.html

https://www.aspokesmansaid.com/energy/guides/content-5482/is-extra-energy-any-good

http://www.dailymail.co.uk/money/bills/article-3330526/Energy-suppliers-customers-hold-37-MINUTES-manage-answer-calls-just-18-seconds.html

https://www.facebook.com/Extra-Energy-1405754016305238/timeline/

https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/nearly-20-times-as-many-complaints-about-worst-energy-supplier/

http://www.telegraph.co.uk/news/earth/energy/11895116/worst-energy-suppliers-complaints.html

https://twitter.com/hashtag/extraenergy


Hello My name Is Maxwell And I’ve Been EE Free For Over 3Months And 2weeks & 2Days & 5Hours,
I Was Saved By A Few Members On This Forum Big Shout to (youhavin) I Was Also Saved By EON and there total professionalism in all areas of there company hahaha,
I Just Had To Share . . .

Trixabell

Maxwell007 wrote: »

http://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/jessicainvestigates/12099228/Extraenergy-took-my-money.html

http://energy-advise.com/2014/07/03/extraenergy-review/

https://uk.trustpilot.com/review/extraenergy.com

http://www.thisismoney.co.uk/money/experts/article-3396278/ASK-TONY-Extra-Energy-wouldn-t-call-wife-died-harassing-unpaid-bill-haven-t-supplied.html

https://www.aspokesmansaid.com/energy/guides/content-5482/is-extra-energy-any-good

https://www.facebook.com/Extra-Energy-1405754016305238/timeline/

https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/nearly-20-times-as-many-complaints-about-worst-energy-supplier/

http://www.telegraph.co.uk/news/earth/energy/11895116/worst-energy-suppliers-complaints.html

https://twitter.com/hashtag/extraenergy

I am sooo pleased that I am battling with the worst suppliers in the market!! :rotfl::rotfl:
On a positive note Sainsbury's are shaping up to be amazing so far!

Spur101

Coming towards the end of a one year deal with Extra Energy. Being a regular switcher I have experienced many different suppliers over the years. Nothing comes close to the appallingly bad customer service of this company. Avoid at all costs.

slow_saver

Extra Energy have the worst customer service of any Utility company I've used! They ignore emails & it takes forever to get through on the phone, their billing system is a complete joke! They only bill you biannually & because I switched they cancelled their mid term bill & sent just one bill for the whole year!

OrlandoBelle

After being with them for a never-ending 12 months and then rushing to switch supplier, it's taken 2 months to get them to generate my final bill - which came as a 'first bill' email!
I'm still waiting for the refund of my credit - the date stated on the bill has come and gone. They are still not responding to emails. Please avoid!

csgohan4

Even though their tariffs are competitive, I would pay extra not to deal with rubbish customer service and billing problems

Victor_Delta

Victor_Delta wrote: »

However, despite the front page article, what annoys me most is that on the inside back page, the ST Money Section still has Extra Energy at the top of their 'best energy deals' list. I pointed out to them some weeks ago that they are confusing 'cheapest' with 'best', and hardly helping their readers by appearing to endorse an energy company with such a poor customer service record, as evidenced by several different independent sources (including this very lengthy thread).

I hope they'll change it soon. Perhaps a few more comments to [EMAIL="money@sundaytimes.co.uk"]money@sundaytimes.co.uk[/EMAIL] about Extra Energy will help?

Just heard that they have accepted this as being a valid point and are going to change the best buy table accordingly. Not sure how soon the change will happen though.

regis598

OrlandoBelle wrote: »

After being with them for a never-ending 12 months and then rushing to switch supplier, it's taken 2 months to get them to generate my final bill - which came as a 'first bill' email!
I'm still waiting for the refund of my credit - the date stated on the bill has come and gone. They are still not responding to emails. Please avoid!

My refund took 132 days so don't worry about it, they obviously appreciate the interest free loan.

russ_c

OrlandoBelle wrote: »

After being with them for a never-ending 12 months and then rushing to switch supplier, it's taken 2 months to get them to generate my final bill - which came as a 'first bill' email!
I'm still waiting for the refund of my credit - the date stated on the bill has come and gone. They are still not responding to emails. Please avoid!

They then employ another trick to avoid paying, when the payment date has come and gone, they cancel the bill and take more time to issue another bill, which funnily enough is for exactly the same amount as the first bill, giving another payment date which also comes and go's.

I await my next "new bill".

Extraenergy are a bunch of crooks.