Add your feedback on energy supplier Extra Energy

Monkey2801

Please can someone provide advice as to how everyone has had success dealing with this awful company!!

Maxwell007

looo0l theres now a Charge for our 100% win refund services . .
Please read the last 15 pages of this thread have yur pen and paper to hand with two stamps and recorded slips ready, and i'm sure within the next few hours u will be hooked up with info from your Super EE Guru . . .

Cancell your DD and switch away ASAP . . .
Don’t bother calling them as you will get nowhere . . .
Email all the below / send copys to there two address stating all your issus, telling then you want yur final bill or refund or what ever is your grip . . . . .
You will get Get a few Esscolated calls with lots of lies and fack promises . . .
Send a SUPER WORDED LETTER SUPPLIED FROM OUR EE GURU youhavinalff
Sit back and wait you’re your money to roll in or problems to melt away . .
Eta done and dusted within 4-6weeks

List of Managing Directors/Finance /Commercial Directors / Heads of Debt and Credit Management & Metering Team



[EMAIL="customerpayments@extraenergy.com"]customerpayments@extraenergy.com[/EMAIL]

[EMAIL="customercare@extraenergy.com"]customercare@extraenergy.com[/EMAIL]

[EMAIL="billing@extraenergy.com"]billing@extraenergy.com[/EMAIL]

[EMAIL="DomesticBilling@extraenergy.com"]DomesticBilling@extraenergy.com[/EMAIL]

[EMAIL="smebilling@extraenergy.com"]smebilling@extraenergy.com[/EMAIL]

[EMAIL="CCAgent-HS@extraenergy.com"]CCAgent-HS@extraenergy.com[/EMAIL]

Moti@[EMAIL="ExtraEnergy.comnfo@extraholding.com"]ExtraEnergy.com[/EMAIL]
[/SIZE]
[EMAIL="info@extraholding.com"]info@extraholding.com[/EMAIL]

Extra Energy (Registered Office)
Colmore Plaza
20 Colmore Circus
Queensway
BIRMINGHAM B4 6AT

Extra Energy Supply Limited
PO Box 10243
Ashby de la Zouc[/SIZE]h
LE65 9ED

kisacat

Whilst the domain name is .co (Columbia) this is a popular domain name which many start-up companies now use. It does not mean the company has anything to do with Columbia.

Extra Energy appears to be owned by:

Registrant Organization: ExtraEnergie GmbH
Registrant Address1: Europadamm 2-6
Registrant City: Neuss
Registrant State/Province: NRW
Registrant Postal Code: 41460
Registrant Country: Germany

tim_n

tim_n wrote: »

Well, I switched. Just need that final bill.

And I have superseded their error! Though anyone looking at my energy will see that I've only used 1 unit of gas in 6 months, the automated system seems to think that's fine.

So today I got my final bill.

I owe them £350 roughly, so I'm in a good position to pay off my debts.

I have checked the bill in fine detail and it all looks good - exactly what I'd expect.

Unfortunately I cancelled the direct debit when I closed my account, so I'll have to pay them direct.

I have moved to flow energy and so far, all is good.

Biggles

I'm in a similar position, Tim, I owe around £270 and have also cancelled my DD.

My contract finished on 31 Dec and their final bill overestimated the last few days usage which was on their 'Variable' tariff; I've emailed them and given them the actual readings on the day and got autoresponses, but not got any actual reply or new bill.

I guess, when they work out the DD didn't go through today, they'll be back in touch.

footyguy

Biggles wrote: »

I'm in a similar position, Tim, I owe around £270 and have also cancelled my DD.

My contract finished on 31 Dec and their final bill overestimated the last few days usage which was on their 'Variable' tariff; I've emailed them and given them the actual readings on the day and got autoresponses, but not got any actual reply or new bill.

I guess, when they work out the DD didn't go through today, they'll be back in touch.

Lets hope they do before they slap a black mark on your credit file.

Or perhaps you may wish to consider pre-empting this possibility? :cool:


Edit: Also I would refer you to the terms you agreed to abide by

3.1 You agree to pay by Direct Debit every month. If you choose any other payment method there might be a price increase to reflect any charges reasonably incurred by us for doing so....

and

3.1.e. If you do not pay our bills in the way we have agreed with you, we can ask you to pay by some other method, in which case there may be a price increase to reflect any charges reasonably incurred by us for doing so....

as a couple of examples.

MABLE

I left them over a year ago and received an email advising the outstanding debt of £143 needs to be paid. I phoned them and advised I did not owe them anything and I advised them they refunded me £90 from the final bill.

I still have access to my online account and now they said I am £478.00 in credit.

Biggles

footyguy wrote: »

Or perhaps you may wish to consider pre-empting this possibility?

Well, I paid by monthly DD till the end of my contract, and sent them the correct readings ten days ago, so they have all the information they need.

Richard_F_Walker

After enjoying a good business rate for a year they wanted to re-new my contract with a 62% increase! I'm now moving elsewhere.

footyguy

Richard_F_Walker wrote: »

After enjoying a good business rate for a year they wanted to re-new my contract with a 62% increase! I'm now moving elsewhere.

The same goes for any supplier.
When your contract is coming to an end, shop around.
Loyalty doesn't pay nowadays.

Alternatively negotiate. Business is all about negotiation.

Not sure whether you got an absolutely stonking deal last time, or whether they don't want your custom anymore.