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afly

Don't do it shazk85. Guaranteed disappointment and frustration

Biggles

shazk85 wrote: »

So basically is everyone saying yes they cheap and good rates but to avoid?

I'm not saying to avoid them. Every supplier has a thread complaining about them, EE is no different.

Go with them if they're the cheapest for you but, as with any new supplier, estimate your usage on the low side. That way, you owe them at the end, they don't owe you.

Victor_Delta

shazk85 wrote: »

So basically is everyone saying yes they cheap and good rates but to avoid? i been in my flat 3 months and shopping around and the rates from these caught my eye but wondering if worth sticking with current suppler who i can get hold of and do online than save some money and gain a lot of stress?

You might want to take account of this table (weighted complaints per 100,000 customers) before signing up (with any supplier). As you will see, EE are one from bottom 2 quarters running, and there is a big difference between those at the top and bottom of the table.

shoppingnoodles

Firstly huge thanks to youravinalaugh, Victor_delta and tomthered who PM'd me information...........thanks to you guys I actually have had a refund within 3 days! is this an Extra Energy record?


I wrote an email using youavinalaugh's template as a basis, but tailoring it to my particular circumstances. I sent it on Sunday evening to Ben Jones and EE customer care. I was absolutely amazed to receive a phone message at around 11.30am on Monday, apologising for the delay and informing me that the refund would be in my account by Wednesday.


I was highly sceptical that it would arrive, but I have just checked the account and there it was - £169.73!


Keep going everyone who is owed money. Thanks again to all the brilliant MSE'ers who helped and good luck to those still awaiting refunds. Don't give up hope!

fussypensioner

Returned to this thread after getting rid of EE last July. Today I had an email from the cheap energy club telling me I am paying too much with EDF. The best rate is with EE and it's time to switch.

All I can say to that is my life is nice and calm and I don't want to return to the frustration of dealing with a start-up company that hasn't got the tools in place to deal with the customers.


This thread is very good and it certainly helps to know how other people are dealing with EE and all the help and advice given.

Good luck to everyone, cheap isn't necessarily the only decision to change, customer service is just as important IMO.

Victor_Delta

Oh no, this is very disappointing news. Has Money Saving Expert learned nothing about EE over the last couple of years...? Have Martin and his team never seen this very long thread?

Coincidentally, I'm currently in discussion with the Sunday Times Money Section who similarly have EE at the top of their 'best energy deals' table. They seem to be confusing 'cheapest' with 'best' and I'm trying to persuade them to take account of customer service and change it.

What would be really useful would be a graph showing the energy companies with average price on one axis and a customer service measure (eg complaint levels) on the other. Has anyone seen one anywhere?

At present I believe most people make a choice simply based on price. A graph such as the above would enable them to make a far better informed decision.

Biggles

Victor_Delta wrote: »

Oh no, this is very disappointing news. Has Money Saving Expert learned nothing about EE over the last couple of years...? Have Martin and his team never seen this very long thread?

The CEC site already clearly shows user ratings for the info of those that value them more than price.

Trixabell

Hi

I am have been having issues with EE for over 12 months now. Eventually I lodged a formal complaint in December. I also emailed CEO following advice from people on here. After the email to CEO somebody else has taken over my complaint from the original complaint handler (as he was in competent too)! However I was told yesterday that by 2 different members of staff in the customer service department that i don't have a complaint open on my file!

Can they close this without letting me know and without anything being resolved?

Also how long does it take to change the meter serial number on the national database? Does anyone know?

busybee100

I switched in october and cancelled my direct debit. I received a couple of letters about baliffs etc because I'd cancelled the direct debit but waited patiently for the final bill.I've now paid the outstanding amount by debit card.

Overall I've probably had one of the best experiences of anyone on this thread. I'm really glad I only went with them for electric so at least the direct debits didn't rise and fall with the seasons.

Daligas for gas, no plans to change, no exit fee and can change to the cheapest tariff at any time.

GB electric since October 15 seem ok. No problems so far.

youravinalarrrf

Trixabell wrote: »

Hi

I am have been having issues with EE for over 12 months now. Eventually I lodged a formal complaint in December. I also emailed CEO following advice from people on here. After the email to CEO somebody else has taken over my complaint from the original complaint handler (as he was in competent too)! However I was told yesterday that by 2 different members of staff in the customer service department that i don't have a complaint open on my file!

Can they close this without letting me know and without anything being resolved?

Also how long does it take to change the meter serial number on the national database? Does anyone know?

How do you think Extra Energy keep their complaint numbers so amazingly low - it's not incompetence it's done deliberately!

If they don't log the complaint in the first place it doesn't and never has existed and doesn't then appear in the complaint data they submit to Ofgem.

Do not deal with this company by phone as you have no record or proof of anything they say should you need it later for the Ombudsman or court case.

Hopefully you should see some action now Ben Jones is involved.