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@ lisa110rry Check your PM

HHBB

E.ON_Company_Representative:_Malc wrote: »

Hi HHBB

Sounds like you may have been the victim of what's called an erroneous transfer. This is when an account is taken over by another supplier by mistake. Either supplier can put this right by arranging for the account to be returned to the original supplier as though it had never left.

We've a specialist team who'll sort this for you. Please let them have the meter serial number and your full postal address. It will also help to contact the other supplier first to let them know what's happened. If we try to raise this before they're aware of the mistake, they may object as they could see it as a genuine change of supplier.

Once the mistake has been confirmed, the other supplier will send the account back to us. We'll re-register the supply and make sure everything is set up exactly as it was before the mistake was made. You may receive some bills/paperwork whilst this is sorted but, in the end, you'll only need to pay us.

Can't throw any light on the Direct Debit though. We certainly don't pass this type of information on during a change of supplier. Hope the rest helps point you in the right direction.

Malc

Thanks Malc, however, I included that section in my post as a copy of what had happened to someone else. As far as I am aware, and I have sent an email to EOn, whom we are also with, there has not been an interruption in our account with you, as our normal monthly DD was taken by EON on the 15th November. The Extra Energy one was taken on the 9th November. The whole thing is an absolute mystery, which I am determined to get to the bottom of, since I have no idea how EE managed to access our bank details. I would hope that your company and EE ! Will answer my queries asap. My bank NatWest also have some questions to answer !

Mark_Scott

Hello There,
I was with Extra Energy & have an "Energy Club" Switch in progress status.
However, First Utility have confirmed they are now supplying my Energy, but "Extra Energy" have not supplied a final bill, despite the final payment being way less than my D/Debit.
As far as I am concerned this switch is complete, but concerned Extra Energy are to come back with a bill at some point in the future.
Also, Can someone at MSE confirm how the Energy Club Switch is confirmed to complete?
Thanks

Former_E.ON_Company_Representative:_Malc

HHBB wrote: »

Thanks Malc, however, I included that section in my post as a copy of what had happened to someone else. As far as I am aware, and I have sent an email to EOn, whom we are also with, there has not been an interruption in our account with you, as our normal monthly DD was taken by EON on the 15th November. The Extra Energy one was taken on the 9th November. The whole thing is an absolute mystery, which I am determined to get to the bottom of, since I have no idea how EE managed to access our bank details. I would hope that your company and EE ! Will answer my queries asap. My bank NatWest also have some questions to answer !

Ah! I see. Glad all seems okay with your E.ON account HHBB. Happy to check if you drop an email to the address in my Profile.

Malc

regis598

lisa110rry wrote: »

My complaint was posted (signed for) to both EE's registered office and their business address on 22nd October, 42 days after leaving EE for "pastures greener". To date, no reply. Just waiting to see if they leave it the full eight weeks.

I made a complaint to EE in June which was ignored, I then referred it to OS-Energy who made a pig's ear of it. I then made a complaint to them and they agreed they had failed and offered me £25 for my trouble. I then reinstated my complaint about EE and again they got it wrong. When I checked yesterday no progress had been recorded.

zzapspm

You will regret going with them. If possible cancel as they are impossible to deal with. Nearly 3 months on waiting a refund and now the info they have sent makes no sense.
Never again

zzapspm

To anyone thinking of going with Extra Energy then don't. If you do then be prepared to hold for typically 30-45 mins to talk to someone who will be unable to answer your query. They will then say someone will ring you back. This will never happen. If you use the contact link then generally it will take 3-4 attempts before you get any response. This response will generally be unintelligible and leave you wondering if you have entered a parallel universe of customer relations.
I have cancelled after 1 year of utter torment and am still waiting a refund. Their account system works so that all you see is the credits to your account, so during this period you will have no idea if you are paying enough or not.
I have today received a email asking me to join so that i can view my bill. This is slightly strange since i left them at the end of September.
The latest on-line details show me with a bill from 14/04/2014 - 09/05/2015. Then i have one from 14/04/2014- 27/09/2015.
I have no idea if any of the information provided id correct.
This is why I would be very slow to join them

mallyboy5

in a nutshell CRAP

mallyboy5

send them what you want youll never get a response

tomthered

With the benefit of this forum I was able to keep my credit to a minimum. I changed over to E-ON on 5 October 2015 and have recently managed to get a final bill, which gives me a credit of £25.25. Not a huge sum but its mine.

On the bill it said it would be paid directly into my bank on or around 22/11/15. Guess what? Its the 25/11/15 today and not paid so I rang them.

The excuse is that the person who creates the bills should organise the refund but did not do it. A crock of ****. We will see but if I don't get this in 7 days I am going to the regulator. I reckon I have been fair waiting 48 days from my changeover date, just under 7 weeks ago. That is a ridiculous length of time, god help anybody who is owed more than this.