Add your feedback on energy supplier Extra Energy

tomthered

have given up trying to get my refund. Like others have reported it to the Ombudsman. Will see if they can get these modern day robbers like Turpin to return my money.

Coalacre

In a word 'appauling'

I contacted them to establish the usage on my dual fuel with them.. they could nt tell me.. :mad:

I contacted them around the credit on mu account and why the monies were not being used to pay for my energy.. told that the account would remain in credit until the fuel is purchased by them???:mad:

I contacted them upon receipt of a letter requesting to inspect my meter under Ofgem Regulations, they failed to respond to my email, then I could not get through on the phone..:mad:

I received a second rather threatening letter that any person of a frailer disposition to myself may have lost sleep over..:mad:

We will attempt 2 visits in the next 18 days. If these visits are unsuccessful, we will hhave to apply to gain a Warrant of Entry..

It goes on to say I will have to pay the costs for this course of action..:rotfl:

I contacted them again today on the number provided in the letter to be told that I had not called Extra Energy but their engineer partners called "Hydron Metering Ltd' - I double checked the letter and it was definitely from Extra Energy as it was signed off by 'Ben Jones' - Managing Director of Operations, Extra Energy.:mad:

I asked to be put through to Mr Jones, strange but he did nt take calls :0):rotfl:

I have lodged a complaint that they have said may take four weeks for me to get a response!!

I am also waiting for a Hydron engineer to contact me to arrange access to my meter - anytime in the next two weeks, then I can arrange the actual inspection?:eek:

Frankly I am looking to move provider even though I will incur a penalty on both accounts.

communications are shoddy, customer service is weak and the whole feel for the Birmingham based organisation feels me with frustration and disappointment.

Thank goodness for this forum where we can share our experiences!:T

youravinalarrrf

@ tomthered Check your PM

Maxwell007

Happy Days after switching away and leaving EE on the 30th September & easily up to 20 plus emails to every single head of various departments & emails to their CEOs there DIRECTORs in the uk & in Germany, plus making 20plus phone calls, 3hours plus off wasted time on hold and being passed from department to department with little or no joy, plus 4 recorded letters to Ben Jones I have now got my REFUND mainly because I’ve been a HUGH pain there backside for a small but important refund . . . . ., it’s been a long unnecessary fight but I’m glad to see the back of EE they are very cheap but PLEASE DONT BE FOOLED . . ., if you sign up to these people I wish you the best of luck, I have to thank youhavalaf and Zingy my complaints handler@EE & Dan@EE who was told by Mr. Jones to get rid my complaint asap looo0l, if you need Dans help PM me.

youravinalarrrf

@ Maxwell007 I told you they don't like it up 'em and the refund was bang on my predicted date as well!

Just let me know where I should send the huge bill for my consultancy fee.

Maxwell007

step 1 make sure your new energy company has sent your meter readings over to EE so they can close your account,


step 2 If u still need a FINAL BILL contact youravinalarrrf 100% thanks to you . .


step 3 If they don't refund you on the said date give or take two days, email everybody at EE and send letter to Ben Jones @ both address, make your letter very polite very angry hahah


step 4 If you’re lucky in 2/3 days you get a complaints handler who will lie 2you or bend the truth, it’s the billing team it’s the operating team it’s a back log etc etc etc


step 5 email and send recorded letters again to ben jones asking WHY is it so had to obtain a refund and make your unhappy feeling clear and after that u may get thru to someone that can press a few buttons & kick some !!! to get you your refund . . .
ps its not a guaranteed method but it worked for me . .

Maxwell007

Huge Bill hahahah thanks again I can now move on with my life & take a holiday hahah, thanks again...

[EMAIL="despina.sing@extraenergy.com'"]despina.sing@extraenergy.com'[/EMAIL]; [EMAIL="Ben.Jones@extraenergy.com"]Ben.Jones@extraenergy.com[/EMAIL]
'Moti@ExtraEnergy.com'; 'customerpayments@extraenergy.com'; 'customercare@extraenergy.com'; 'billing@extraenergy.com'; 'DomesticBilling@extraenergy.com'; 'smebilling@extraenergy.com';
info@extraholding.com'; 'katie.moore@extraenergy.com'; 'mark.wyschna@extraenergy.com'; 'Nav.Hayre@extraenergy.com'; 'Allan.Machesney@extraenergy.com'; 'Yaniv.Haver@extraenergy.com';
CHRISTIAN.GOTTLIEB@extraenergy.com'; 'Nidhu.Bali@extraenergy.com'; 'joan.robertson@extraenergy.com'


Extra Energy (Registered Office)
Colmore Plaza
20 Colmore Circus
Queensway
BIRMINGHAM B4 6AT

Extra Energy Supply Limited
PO Box 10243
Ashby de la Zouch
LE65 9ED

hra_2

There have been some interesting developments in relation to this. According to Companies House, Christian Gottlieb on Maxwell007's list, who was the "new" Company Secretary, has had this appointment terminated. There is no record of a replacement (yet?) They have also so far failed to file their accounts which were due in October. Doesn't look very good.

molerat

Launched yet another market leading electric tariff, how can they take on new customers when they cannot maintain their existing customer base.

BirnamBear

I left these cowboys on 1/10/15 and moved to Sainsbury's Energy.They owe me £627:50.I started attempting to contact them one month before I left them as my last bill from them was up till 20/8/15.Basically I only owe them for 6 weeks dual fuel but they have rather a lot of my money.
They do not answer emails or telephone calls where I have hung on the
line for 20/30 minutes.A shocking level of customer service.I have now passed my complaint on to the Energy Ombudsman.
Hopefully they will have more success !!