Add your feedback on energy supplier Extra Energy

andy1c

i left ee on the 5/3/15 , still trying to get a final bill, nearly £800 in credit, i have phoned and emailed them still no final bill,
but just checked my account and on the 20/3 i too have been debited the £12 ger.

how on earth do i get them to respond and produce a final bill and get my money back??

Catslovelycats

I want to switch and have no confidence that they are going to give me the bill they promised a week ago or reduce my DD.
Worse case scenario I don't get back any refund they owe me and I have to pay a £50 penalty. At least I'm in contol.
If the company go down the pan, what happens to the customers who haven't left and still get fuel from them??

Oh, and EE are still showing as a Top Pick on the Energy Club page. WHY???

dave_dph

I wonder what their excuse will be for this..............

edward123

catslovelycats wrote: »

If the company go down the pan, what happens to the customers who haven't left and still get fuel from them??

I've wondered about this. Well, one things for sure, the energy will keep on coming.....so, free energy.....or would that be extra energy?
I'm in the process of switching away. But any hint this company is in trouble my DD will be cancelled.

fussypensioner

andy1c wrote: »

i left ee on the 5/3/15 , still trying to get a final bill, nearly £800 in credit, i have phoned and emailed them still no final bill,
but just checked my account and on the 20/3 i too have been debited the £12 ger.

how on earth do i get them to respond and produce a final bill and get my money back??

I suppose going to the Ombudsman might help although they have to have proof of emails, phone calls etc. and then they take time to consider it. If only I lived near Birmingham I would get a protest march going outside their office. Maybe BBC Watchdog could get involved - Vive la r!volution! I was there in the 60's you know I've done this before..

Catslovelycats

http://www.moneysavingexpert.com/team-blog/2013/05/13/paying-upfront-what-happens-when-an-energy-firm-goes-bust/

what happens if an energy firm goes bust

fussypensioner

catslovelycats wrote: »

http://www.moneysavingexpert.com/team-blog/2013/05/13/paying-upfront-what-happens-when-an-energy-firm-goes-bust/

what happens if an energy firm goes bust

OMG I'm worried now, off I go ASAP back to EDF.

dave_dph

If they do go down the pan existing customers will be automatically transferred to one of the big six. This happened to me approx 10 years ago. At the time I was with Zest4 who were a new small supplier to the market; prices increased drastically by the big six and sadly Zest4 were forced out of the market. All customers were transferred to British Gas.

Zest4 are the reason why the 'new supplier' excuse used by EE to explain all of the problems doesn't wash; Zest4 had excellent customer service and produced accurate timely bills from the very start.

Catslovelycats

dave_dph wrote: »

If they do go down the pan existing customers will be automatically transferred to one of the big six.

I wonder if this would mean that we could then switch to whoever we want and wouldn't have to pay an early exit fee to whoever picks us up?

dave_dph

Back then we didn't get a choice, British Gas were the preferred option by the regulator (I believe).