Add your feedback on energy supplier Extra Energy

fussypensioner

MABLE wrote: »

UPDATE.

Well I have heard from EE and it would appear the new bill is wrong again because the VAT is not calculated properly.

We have now gone full circle.

Reminds me of the song There,s a hole in my bucket dear Liza, dear Liza.

However the person who is helping me has really done her best and is probably just as fed up as I am feeling at this moment in time.

My glass is definitely half empty at the moment. Need to go for a top up!!

I am amazed that a German company can get it so wrong, I normally have a lot of confidence in them. They only have to calculate a bill based on meter readings plus VAT for goodness sake..... cheers!:beer:

Snowbelle

fussypensioner wrote: »

After much thought and deliberation I have decided to cut my losses and switch from Exrta Energy after my next DD, and after only 7 months. I can not face the next 5 months of frustration and building up a credit during the summer which, in all probability, will take ages to refund. I have been looking a OVO Energy and I can not find a bad review, this is a statement from WHICH?

Ovo in the news
On 3 March 2015, Ovo Energy announced it had scraped all exit fees from its tariffs. Customers of Ovo will still get 3% interest on all credit balances.

In January 2015 Ovo announced two price decreases: the first one of 5.5% to its fixed tariffs and a second one of 5.8% for dual fuel (10.4% drop for gas) to apply to its standard (variable) tariff to reflect falling wholesale costs. The 10.4% drop on its gas prices will come into effect on 1 March 2015. This is Ovo's 11th price drop in 18 months.

On Valentine's Day 2014, Ovo launched a campaign to 'feel loved again', urging people to dump the big six and switch to its services. The same day it announced a 2.5% price cut. But three months later it raised its prices by 3%, affecting new and renewing customers.

Ovo Energy, along with Co-operative Energy, set the trend for energy companies announcing a drop in price at the beginning of 2012. It cut its dual-fuel tariff by 5%. But later in 2012, in November, it announced an increase of £33 on its fixed-rate energy tariff.

Obviously buyer beware and read everything on their website. Also wondering how they can make an increase on their fixed rate tariff and if this is normal procedure Extra Energy could do the same. They actually show complaints reports on their website and how they are tackling them, they seem a very refreshing Company to me..... Anybody out there have a different view or experience of OVO Energy please???

Am thinking exactly the same as I finally now owe EE money but if I leave it much longer now I shall start building it up again and don't want the stress of trying to get a refund. Quite happy for them to take their time asking me for what I owe them.......
It will be a year at the end of April and was wondering that presume no bill will be forthcoming then they have broken the contract by not issuing a bill at least once a year - am hoping to use this to not pay the exit fees.

MABLE

As insane as this may sound but I am thinking about going back to EE for my electricity. Keep the DD low so I am in debit and that way may have a better chance of recouping my credit from them when they supplied me previously.

edward123

MABLE wrote: »

As insane as this may sound but I am thinking about going back to EE for my electricity. Keep the DD low so I am in debit and that way may have a better chance of recouping my credit from them when they supplied me previously.

When the going gets insane the sane gets.....switching.

MABLE

edward123 wrote: »

When the going gets insane the sane gets.....switching.

BTW My mum in law could not be happier. Never had a bill since joining them. Knows she is about £500 debit and has put the money aside in her savings account.

fussypensioner

MABLE wrote: »

As insane as this may sound but I am thinking about going back to EE for my electricity. Keep the DD low so I am in debit and that way may have a better chance of recouping my credit from them when they supplied me previously.

:eek: Don't do it...

Catslovelycats

fussypensioner wrote: »

:eek: Don't do it...

Agreed.

I haven't yet managed to get my DD reduced even though it's more than I was quoted. Am waiting for EE to get back to me about it. If they reduce it I will stay for now. If they don't get back to me I think I'll be switching next month and resign myself to having to pester for the refund they owe me.

As fussy has mentioned, Ovo looks attractive, but as I've said before, there is no guarantee! Plus there isn't a thread about feedback for them so it's an unknown quantity. Sometimes it's better the devil you know...:cool:

MABLE

fussypensioner wrote: »

I am amazed that a German company can get it so wrong, I normally have a lot of confidence in them. They only have to calculate a bill based on meter readings plus VAT for goodness sake..... cheers!:beer:

All we are talking about is 5 percent vat

violetta

MABLE wrote: »

As insane as this may sound but I am thinking about going back to EE for my electricity. Keep the DD low so I am in debit and that way may have a better chance of recouping my credit from them when they supplied me previously.

This is easier said than done - they agree to a sensible DD to set you off then unilaterally announce they are increasing this, and short of cancelling the DD (which it seems they can penalise you for) there seems to be no way of stopping them.

I had high hopes for the 'manage your own DD' section of the site when it became functional, but it seems you can only control your DD upwards, which is a huge disappointment. It should really be called 'increase your DD' not 'manage your DD'

gt94sss2

My family joined EE last summer (first dd in October) so I hope we will get a statement in the next month or so.

Just looking at our account online, I note that along with the monthly payments it states

13/10/14 Government Electricity Rebate£12.00 Credit

But then it says:

20/03/15Government Electricity Rebate £12.00 Debit

I can understand the credit in October but why would they reverse it this week? Has this happened to anyone else?

Regards
Sunil