ERUDIO student loans help

zombi

rizla_king wrote: »

zombi

Other people have been sent that letter from Erudio when they are shared borrowers. The direct debit part is just bullshiit as we know as they now dont insist on it in new forms. you can ignore that.

The sending forms part probably just refers to the SLC ones.

"a deferment form is being sent to you under separate cover"

Rizla, do you have a link to where Erudio have stated that DD setup is not necessary? I could do with saving it for future reference, just in case.


Also, their letter definitely states they want to send one of their own deferment forms - it's going straight in the bin though!

rizla_king

http://www.erudiostudentloans.co.uk/services/howtodeferpayments.aspx

The new form will still feature a Direct Debit Mandate request, however, this will be optional rather than compulsory. Please note that if the deferment application is unsuccessful, we think it is still best for customers to complete this to ensure they can make a repayment and thus protect themselves from their account going into arrears.

Jonez

"..... Please note that if the deferment application is unsuccessful, we think it is still best for customers to complete this to ensure....." that we can take payments to which we are not entitled and leave you with the headache of trying to recover the money.......

heartbroken

Hi

Background - 2 loans in 99. wayyy below deferment. refused to sign DAF. Final response from Erudio says I need to sign. In arrears. 2nd complaint with FOS.

FOS say they are only able to look at my claim that signing changes my t&cs and said they won't take into account the fact that Erudio have deferred some without signing :-/

Looked back at the response from ESL about my first complaint (signing the DAF) and they had the cheek to quote the 97 regulations (regarding the need to 'satisify' the loan administrator) and say the 98 regulations ('show' evidence of income) does not specify the method of deferment, and so completely discounts it! Unbelievable!

I've sent the FOS the copy of my original loan agreement sent to me by Erudio, totally illegible.

Anyway, does anyone have a succinct way of stating how my t&c's are changed? Erudio say that by signing the DAF I will not be automatically consenting to the FPN which related to reporting to CRAs and I can withhold consent but this isn't true is it?

Many thanks

dizzybuff

I must inform you of the consequences of being in arrears which may lead to the following:
· Calls and letters
· Further administration charges
· The account being terminated which leads to the loss of right to defer and the cancellation of any age and time related loan closure dates
· The account being passed to an external debt collector
· Outstanding arrears could impact your credit file

Nice threatening email from erudio there.

fermi

Not saying people should sign the form, but if you don't you obviously have to be prepared to take the fight all the way, build up arrears for now, and possibly take the route of legal action.

At present there seems no easy way without the form that isn't backed up by issuing court proccedings.

anna2007

heartbroken wrote: »

Hi

Background - 2 loans in 99. wayyy below deferment. refused to sign DAF. Final response from Erudio says I need to sign. In arrears. 2nd complaint with FOS.

FOS say they are only able to look at my claim that signing changes my t&cs and said they won't take into account the fact that Erudio have deferred some without signing :-/

Looked back at the response from ESL about my first complaint (signing the DAF) and they had the cheek to quote the 97 regulations (regarding the need to 'satisify' the loan administrator) and say the 98 regulations ('show' evidence of income) does not specify the method of deferment, and so completely discounts it! Unbelievable!

I've sent the FOS the copy of my original loan agreement sent to me by Erudio, totally illegible.

Anyway, does anyone have a succinct way of stating how my t&c's are changed? Erudio say that by signing the DAF I will not be automatically consenting to the FPN which related to reporting to CRAs and I can withhold consent but this isn't true is it?

Many thanks

It's ridiculous for Erudio to say the regulations don't specify the method of deferment - that's because there is no method of deferment, we simply have to show the lender, i.e. give evidence, that income's below the threshold. If there was a required or prescribed format for doing it, it would be detailed in the regulations. Because there's no legal basis for the DAF, it's nothing more than Erudio's own form for administrative (or more sinister!) purposes and we're under no legal obligation to complete it. Using Erudio's logic, they can do whatever they like, as long as the Regulations don't mention it (or prohibit it), and we have no option but to agree? Hmm, don't think so!

As you're on the post-98 agreement, Erudio can only report your loans if you default on repayment, unless you consent to them doing otherwise. It's completely bizarre that FOS can't see that you're effectively being coerced into a change in terms, by submitting the DAF, it says as much in black and white. I would ask both FOS and Erudio where the option is on the DAF to withhold consent - if it was true that consent's optional, there would be a check box of some sort, making it very clear that you are agreeing to a detrimental change in terms and conditions, and that you're consenting to your deferred loans being reported, when they're currently only reported if you default.

Saying consent is optional implies choice, but there's no way to make your choice on Erudio's DAF. At least you've made your "choice" clear to them, but you shouldn't have to raise 2 FOS complaints in order to do it!!

Dan4747

Erudio emailed me back today regarding my enquiry as to whether or not they'd received my DAF and, if so, what my status was:

Dear Mr *****,

Thanks for your email.

I am sorry that you have not heard from us about your deferment status.

I am delighted to confirm that your deferment application has already been accepted. Your deferment period runs from ** ****** 2015 to ** ***** 2016. A confirmation letter with more details will be posted on ** ****** 2015 and you should receive it within 3-5 working days from this date. If you do not receive it, please do not hesitate to contact us.

We cannot send the confirmation letter before that date as your new deferment has not been actioned yet on the system.

You shall also receive a new deferment application form 8 weeks prior to the deferment end date (**/**/2015).

I trust this is satisfactory.
Yours sincerely,

Erudio Student Loans

Erudio Student Loans Ltd, PO Box 580, Rotherham, S63 3FR

Email - Deferment@ErudioStudentLoans.co.uk

Telephone: 03330037188

Opening Times: Monday - Thursday 8:00am – 9:00pm, Friday 8:00am - 8:00pm, Saturday 9:00am - 1:00pm

Good to see they're 'delighted' to be confirming people's deferment

Also, the contact number they've provided (03330037188), if I'm not mistaken numbers beginning 033 are charged at the standard rate for UK landlines, as opposed to premium rate numbers. I haven't got the original letter they sent me at hand, but I'm sure it gave an 0845 number - or something similar. I'd still shy away from telephoning instead of writing a letter or an email, but it's good to know that those who have to speak to them in a hurry won't be stung by premium rate phone charges.

For those who've been discussing whether or not to send in bank statements: I didn't send any in and just enclosed copies of my latest three payslips, last year's P60, my Housing Benefit award letter and also my Council Tax statement. Plus, as it was the old-style DAF, I crossed out the Direct Debit Mandate.

Oh and there is no gap in between the end date of my current deferment period and that start of the new one, so no room for any sneaky arrears to be applied to my account.

Thanks to all the posters on this thread; your comments are much appreciated and definitely opened my eyes as to the best way forwards with regards the DAF.

eroneo

heartbroken wrote: »

Erudio say that by signing the DAF I will not be automatically consenting to the FPN which related to reporting to CRAs and I can withhold consent but this isn't true is it?

Many thanks

Just sign here... We promise that it will not affect your rights in any way *

*(terms and conditions apply)

gardenia101

erudioed wrote: »

....it is now government policy to start privatising the country off in a way that would give Margaret Thatcher an erection....

:rotfl: What a lovely turn of phrase you have Erudioed. So eloquent (& a picture I really don't want to have in my head

Dan4747 wrote: »

They don't seem to be too hot on replying to emails, do they? ....

Completely useless - I'm going for the record of having had 9 unanswered emails. Do I win?

Have you heard the "We don't seem to be able to find the scan of the letter that you say we've signed for" one yet? That's hilarious too. My personal favourite is the "We don't seem to be able to open that particular attachment to that email". Although it isn't as funny the second time you hear it....

How long did most people have to wait for a final response from their adjudicator from FOS?