Ikea problem - what do you suggest?

Dave_Brooker

isayoldchap wrote: »

Consider a storage charge if they arrange collection and don't show up.My guess is the item will be yours and a full refund is imminent.

Why should other consumers sponsor these sort of irrational demands?

It's no wonder everything costs far more here....

isayoldchap

Dave_Brooker wrote: »

Why should other consumers sponsor these sort of irrational demands?

It's no wonder everything costs far more here....

Dave Brooker
I am in know doubt that some people will travel a fair distance to visit Ikea.I don't know maybe that's why they are so successful and isn't the boss one of the highest paid in the world?
The OP paid for the goods with the intention that all is fine.You could argue that she should have checked and doubled checked before she left the shop.
I think she did as the information on the box was why she bought the item in the first place.
Ikea need to sort out the wording with their suppliers.The customer has been messed about.

Until I see prices seperating the actual costs,I will come to the conclusion
that items do not cost more.You see one price and you decide whether you want that or not.Market forces will have there own impact.
I might be paying a lot less because Ikea is so popular?

I guess you maybe happier if we get rid of the Sale of Goods Act?We could then clear out all the customer service staff at the same time.

taxiphil

Dave_Brooker wrote: »

Why should other consumers sponsor these sort of irrational demands?

I know this notion is a radical one to you Dave, but it's known as holding a company to account. It persuades them that "getting it right first time" is the best option for all concerned. This works to the benefit of consumers in general.

Some of us don't fancy living in Dave Brooker's dreamy utopia where companies are allowed to behave as they please with freedom from all liability.

However, I appreciate that as a troll you don't want to engage in sensible argument, and will simply pounce on the next new thread with your tired and frankly boring crusade against consumers... "If you don't like it don't shop there... companies can do whatever they want... by complaining you are costing consumers more money..." etc. etc. etc. YAWN!

zebidee1

Nicki wrote: »

If there's nothing in the manual about the weight capability and both catalogues say it takes 65kgs and this is the industry norm, I'd be inclined to believe that it was the website which was wrong. I appreciate the person at Ikea said that the website was the correct answer, but this was the safest answer for her to give if she really didn't know what was right.

CS girl put me on hold whilst she phoned the store to double check her information, so website was correct (unfortunately).

Thanks again for everyone's replies.

dmg24

Still not heard anything Zebidee?

I would give them a call and chase them up? Maybe refuse to get off the phone until you get to speak to someone? x

zebidee1

No. still nothing. I didn't want to phone again as I didn't want to appear too pushy or unreasonable.

I have to go out shortly but will call them when I get back as I think giving them since Monday afternoon is long enough. I expect in the whole scheme of things, one customer's problem with one relatively cheap unit isn't high on the list of importance unfortunately.

It's kinda putting me off buying my new kitchen there now though.

marleyboy

I wouldnt let it rest just yet. One customer with one purchase, however cheap, is still one sale, evrything sold there to the thousands of customers, still seperates to one customer and one sale.

Dave_Brooker

taxiphil wrote: »

Some of us don't fancy living in Dave Brooker's dreamy utopia where companies are allowed to behave as they please with freedom from all liability.

The company in question were happy for the customer to bring back the item for a refund.

What could be fairer than that?

dmg24

Any news Zebidee? x

zebidee1

No, still nothing. I phoned CS this morning and they told me I was 'down for a call today' and that I shouldn't have been told I would be called within 12 working hours as there was no way I would have been called during that time.

So I stayed in all Tuesday/Wed & 75% of Thursday for nothing and the time I was out on Thursday, I had someone in the house to take the call if it came and to explain I would only be gone for a very short time and to ask if they could call back in half an hour. :rolleyes:

I've stayed in all day today but nothing yet and I have to go to the dentist at 4pm.

I'm obviously just meant to accept things as they are and not complain about anything. I'm one of 'those' people who things go wrong for on a regular basis.

I had a complaint with Apple too and after getting nowhere with their cs people on the phone, I wrote to them with a very detailed outline of my complaint. I've just had a letter this morning from them asking me to phone their 0870 customer service number so we can discuss my complaint. :rolleyes: I'm sure if they were that interested in helping me they could easily have looked in their computer files and accessed my phone number which they have on record and phoned me themselves.

I tell you if I didn't laugh, I'd cry.

I'm off to find a website that tells you how to opt out of the modern world and how to construct a home from cardboard and the like.