Ikea problem - what do you suggest?

zebidee1

fudgeukraine wrote: »

However, the fact that you're refusing to test it out is a bit petty on your part! I've got an Ikea desk I've had for about 8 years which is only a 2cm thinck bit of MDF but holds a monitor, TV, VCR and PC without so much as a creak, so I think you'd be ok to test it out

Ok, thanks for that. :rotfl:

Petty? I've been described as too sensible for my own good.....but never petty. :rotfl:

I hope you wont be offended if I dont believe this bench is ok just because your desk is? :rolleyes:

fudgeukraine

zebidee1 wrote: »

Ok, thanks for that. :rotfl:

Petty? I've been described as too sensible for my own good.....but never petty. :rotfl:

I hope you wont be offended if I dont believe this bench is ok just because your desk is? :rolleyes:

I ain't offended, just astounded that you haven't yet attempted to see if the unit will hold any of your goods, one of the posters on here had a good idea of using a person as a benchmark but you don't seem to want to give that a go, maybe you should as chances are it'll be fine.

Good luck anyway if you do get a refund

penrhyn

I think I almost bought one of these a few weeks ago but changed my mind, is it the Benno TV bench that you bought?
Don't known what you are going to put on it but if its this one then its designed for a flat screen TV, my 37'' flat screen TV only weighs 25Kg so it would have been fine.
So I guess my point is are you sure your new TV will overload it?

dmg24

Have Ikea called back yet?

zebidee1

No.

So much for 'he will call within 12 working hours'.

Emmzi

I'd google 'trading standards' and ask for advice from your local office; think it's misrepresentation of goods. The TS website is also helpful; then put the advice/ info from website into a letter stating what you want (eg them to collect it for disposal or resale, and a full refund.)

Dave_Brooker

Emmzi wrote: »

I'd google 'trading standards' and ask for advice from your local office; think it's misrepresentation of goods. The TS website is also helpful; then put the advice/ info from website into a letter stating what you want (eg them to collect it for disposal or resale, and a full refund.)

Why would Ikea collect it???

If you buy something in a shop you have to take it back.

Dave_Brooker

zebidee1 wrote: »

Eh? Did you actually read my post or just skim over it?

I'm not interested in compensation.

Fact: Item sold as able to handle 65 kg.

Fact: IKEA made an error and unit can't take stated equipment weight, it can't even hold HALF that.

Fact: Ikea cs wanted ME to bear the cost of fixing this error by returning item.

Fact: Returning the item would cost around £40 in fuel and a days travelling.

That is unacceptable, given the error is Ikea's.

If you buy things in shops miles away from where you live (you really must live miles from anywhere if it takes a whole day to go to Ikea) you must be prepared to go miles back to return items.

Such is life.

I'm not sure why you think you're going to get anything more than a straight refund if you take it back...

marleyboy

If your not really prepared to test the telly on it, try stacking some weights equivelant to the holding wheight you want it to hold, leave it on for a week.

I cant work out if your just after getting a refund and keeping the bench, as it is, technically, you should have read the weight total in the manual before setting it up. If the manual says it can support the weight of your tv, and it doesnt, then you are covered should your tv fall off and break as a result.

if the manual says it cant support it, then more the fool you for setting it up without first enquiring about it. If it isnt actually designed to support a tv, use it as something else. If Ikea are prepared to refund you, even though youve opened, built and set it up and it isnt actually faulty, what more do you expect them to do?

DesG

Dave_Brooker wrote: »

If you buy things in shops miles away from where you live (you really must live miles from anywhere if it takes a whole day to go to Ikea) you must be prepared to go miles back to return items.

Such is life.

I'm not sure why you think you're going to get anything more than a straight refund if you take it back...

Blimey there really are some right idiots on these boards these days.

The sale of goods act (as amended) is quite clear, if the goods are not fit for purpose (which they obviously are not in this case) you are entitled to reject the goods. (Best to send a recorded letter advising of rejection)

You are only required to make the goods available for collection after rejection, you do not have to bring them back.

(These laws apply when the goods are faulty or not as described etc, they do not apply if you just change your mind, don't like the colour, or are convinced they are possessed)

To Dave Brooker: just because you have an opinion does not mean that it is right or should be aired on subjects you obviously know nothing about.

Cheers, Des.