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BT Broadband help needed!
Chickabiddybex
Posts: 1,346 Forumite
Does anyone know if BT have a minimum speed that they promise to customers?
My mum's Broadband hovers between .7 and .8 Mb download speed even at quiet times and in my opinion that's ridiculously slow.
I did a load of diagnostics before and rang BT and they "reset something" (.probably told me this to get me off the phone) and said give it a few days.
But it's been weeks and it's still slow. Does anyone have any advice on how to get BT to up the speed?
My mum's Broadband hovers between .7 and .8 Mb download speed even at quiet times and in my opinion that's ridiculously slow.
I did a load of diagnostics before and rang BT and they "reset something" (.probably told me this to get me off the phone) and said give it a few days.
But it's been weeks and it's still slow. Does anyone have any advice on how to get BT to up the speed?
Hi. I'm a Board Guide on the Gaming, Consumer Rights, Ebay and Praise/Vent boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with abuse). Any views are mine and not the official line of MoneySavingExpert.com
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Does anyone know if BT have a minimum speed that they promise to customers?
No as so much depends upon internal connections .
Can you access the routers log in .
Have you tested from the master socket .0 -
How many telephone sockets are inside the home in total?
Where abouts is the main socket located inside the home (the one that connects to the line where it enters the house)
Is the router connected to the main (master) socket, without any telephone extension cables?
What method are you using to measure the broadband connection speed?All your base are belong to us.0 -
That's still well above the technical definition of broadband: 256kbps I believe..No free lunch, and no free laptop
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Hi Chickabiddybex,
What do your test results show you at https://www.speedtest.btwholesale.com? Try running the test and then drop me an email with your results. Contact details are in my profile.
Cheers
David“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Thank you BT rep I'll do that.
To answer the other questions yes I tested from the master socket etc etc.Hi. I'm a Board Guide on the Gaming, Consumer Rights, Ebay and Praise/Vent boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with abuse). Any views are mine and not the official line of MoneySavingExpert.com0 -
BT Rep, if you manage to solve this speed issue stand by for lots of messages from people like me with a max of 512K and BT as the only option....:rotfl:BT_company_representative wrote: »Hi Chickabiddybex,
What do your test results show you at www.speedtest.btwholesale.com? Try running the test and then drop me an email with your results. Contact details are in my profile.
Cheers
David0 -
It isn't a remote area though or far away from the exchange!Hi. I'm a Board Guide on the Gaming, Consumer Rights, Ebay and Praise/Vent boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with abuse). Any views are mine and not the official line of MoneySavingExpert.com0
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Well, I've heard nothing from BT since contacting them as the rep suggested. Pretty poor.Hi. I'm a Board Guide on the Gaming, Consumer Rights, Ebay and Praise/Vent boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with abuse). Any views are mine and not the official line of MoneySavingExpert.com0
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Retrogamer wrote: »How many telephone sockets are inside the home in total?
What method are you using to measure the broadband connection speed?Chickabiddybex wrote: »
To answer the other questions yes I tested from the master socket etc etc.
I could potentially help, but would need answers to the questions above.
Also, is your master socket of NTE5 design with a removeable faceplate?
Have you tested from the test socket, by removing the face plate if so?All your base are belong to us.0 -
Chickabiddybex wrote: »Well, I've heard nothing from BT since contacting them as the rep suggested. Pretty poor.
It should be within the next 24 hours. They are only a small team with many cases to deal with. So a contact period of 3-4 days is usually the norm. Hope they get it sorted for you.0
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