Barclaycard World MasterCard (Ex Egg Money) Being Replaced with Amex + Visa Combo

Hooloovoo

Hooloovoo wrote: »

Thanks for the info. I've also just fired off a complaint. I'll let you know how I get on

They've got back to me already. Quite surprisingly since it's Sunday afternoon.

I've been offered £50 but no double cashback.

This is on an Egg Money Barclaycard World MasterCard that I've had since 2005.

planteria

how did they arrive at the £50?

jonny2510

Hooloovoo wrote: »

They've got back to me already. Quite surprisingly since it's Sunday afternoon.

I've been offered £50 but no double cashback.

This is on an Egg Money Barclaycard World MasterCard that I've had since 2005.

And what points exactly did you complain about?

Hooloovoo

planteria wrote: »

how did they arrive at the £50?

I've no idea. That's just the gesture-of-goodwill that was offered.

jonny2510 wrote: »

And what points exactly did you complain about?

Just the same as everybody else.

I complained about how changing from one card with one cashback rate, to two cards with two cashback rates is not "less complicated", and that the removal of the various insurance benefits is clearly not to my advantage, as is required per the terms & conditions of the card.

THX

I complained and have been offered double cashback for the first six months.

paparossco

From a follow up email "Until your new cards arrive you can continue to use your old card in the same way as usual. But please note it will be deactivated 30 days after your May statement date."

So does this mean we can continue using the existing MasterCard at 1% cashback until the end of June then? Presumably providing you don't activate the new cards.....

KTF

I have complained as well. Nothing to lose.

I also received the above email and read it as the existing one can be used until June which is what I plan to do until it stops working.

kirkbyinfurnesslad_2

KTF wrote: »

I have complained as well. Nothing to lose.

I also received the above email and read it as the existing one can be used until June which is what I plan to do until it stops working.

Same here, you dont get anything if you dont try

BoracicLint

planteria wrote: »

how is anyone doing who has the 'High5' card?
what have you managed to extract from Barclaycard?

Some of these guys are clearly better negotiators than I am. I have the High5 card and complained by secure message on Friday. Within a few hours they had contacted me and asked me what my issue was, and what would I like to receive.

I explained that having 2 cards is not 'less complicated' than my single card, even if it does have a tiered rate. I also complained that to achieve anything close to what I have with my High5, I'd have to rely on vendors accepting Amex, which is just not as widely accepted.

I asked to be issued with just the Visa, with 1% cashback, zero fee and told them to keep the Amex. They basically said they couldn't do anything for me. Perhaps I've not been with them long enough or made them enough money to warrant any offer from them to keep my business.

gowgowuk

Hooloovoo wrote: »

They've got back to me already. Quite surprisingly since it's Sunday afternoon.

I've been offered £50 but no double cashback.

This is on an Egg Money Barclaycard World MasterCard that I've had since 2005.

Same here (also ex-EGG), but only offered £30!
Not sure if this is in addition to the £15 offered in a letter (I guess so).
I was disappointed at first not to get the 2% offer but in fact this is not that far from what I would have got giving my spending....