Iii

le_loup

bigadaj
Took me five minutes to get it! It's early for me, though I appreciate some of you have been up for hours!!!

xylophone

I suppose there couldn't be some obscure regulation in respect of stocks and shares ISA transfer?

I don't think there can be as relative number 2 who is also engaged in ISA transfer from HL to II ( and who,like relative number 1 is transferring cash and in specie), advises that she has not been required to complete the HL form!

jayne_h

Initiated this transfer for my husbands ISA and for mine held with BestInvest on 30.04.14, and absolutely nothing has happened.

II said that they have requested the transfer on 3 occasions and nothing back. I emailed BestInvest who said yes they had received the transfer requests but had done nothing with it as they want to know how we intend to pay their exit fees but had not bothered to contact us to ask!

Official email of complaint has now been sent to BestInvest on the basis of unreasonable delay and extortionate exit fees (£25 per fund plus £60 ISA closure fee!)

coyrls

jayne_h wrote: »

Initiated this transfer for my husbands ISA and for mine held with BestInvest on 30.04.14, and absolutely nothing has happened.

II said that they have requested the transfer on 3 occasions and nothing back. I emailed BestInvest who said yes they had received the transfer requests but had done nothing with it as they want to know how we intend to pay their exit fees but had not bothered to contact us to ask!

Official email of complaint has now been sent to BestInvest on the basis of unreasonable delay and extortionate exit fees (£25 per fund plus £60 ISA closure fee!)

I had the same experience. I rang BestInvest and at first they told me they hadn't received the requests (they've been asked twice). They then said "oh yes" we have the requests but we haven't done anything. What amazed me was they way they said they hadn't done anything like: "yea we got it but frankly we couldn't be bothered to do anything about it".

After I'd spoken to them, they then rang me back, told me about the transfer fees and asked me why I was leaving. I told them that I needed a capped or fixed fee proposition and they said "ok, how do you want to pay the exit fees?"

I'm also transferring from HL and am having the same experience as everybody else. It's the insouciance of everybody I deal with at HL and BestInvest that is really getting to me, together with their unwillingness to even attempt to retain my custom.

Bestinvest_representative

I am mortified to read the posts about your recent experiences with transferring from us and I can only apologise for the recent service levels which obviously unacceptable.

If you wish to send me an email directly so I can look into your accounts, I will make sure I get everything resolved for you. My email is d.scott@bestinvest.co.uk.

Borrowedtune

Good for Bestinvest to come on here and find out what's going on.


I wish HL and Cofunds would do the same, as nothing seems to be happening with my SIPP and ISA transfers respectively.

DiamondLil

Borrowedtune wrote: »

Good for Bestinvest to come on here and find out what's going on.


I wish HL and Cofunds would do the same, as nothing seems to be happening with my SIPP and ISA transfers respectively.

I'd add II to that list too - nothing is happening with my transfers to them, and I'm so fed up with chasing them (to no avail).

xylophone

Well, the relatives are now cautiously optimistic in so far as the large amounts of cash held on each HL account is no longer showing there so should be on its way to II........

le_loup

Don't forget that H-L will send this by cheque (second class) and then III will take FIVE WORKING DAYS to wait for clearance before letting you play with your money ... that is five days after they have found the cheque in their post room!

xylophone

Don't forget that H-L will send this by cheque (second class) and then III will take FIVE WORKING DAYS to wait for clearance before letting you play with your money ... that is five days after they have found the cheque in their post room!

:eek:

I shall not be passing on your comment - don't want them losing the will to live........:)