Iii

coyrls

Mattygroves2 wrote: »

I too thought that Trustnet Direct were distinctly separate from III but have realised that they aren't which has worried me. Even got a letter from them on III headed paper.

They have dealt with queries on the current year subscriptions well but the transfer from HL is painfully slow.

Hopefully we will see some benefit for our extra £200 but I am beginning to wonder if I should have stuck with HL after they offered me the 0.25% rate.

Don't necessarily believe that you can actually buy all the funds they seem to offer. I tried to set a regular investment in one fund only to find that it was soft closed and so not actually available after all !

I've pretty much lost faith in Hargreaves Lansdown, I've had several calls with them where I told them I was planning to leave and they seemed to virtually shrug their shoulders; no attempt to make me stay and no offers. As it happens 0.25% with no cap would be no good for me anyway, as the effective rate I will be paying with Trustnet Direct will be less than half that (even with the additional £200 over iii). Given that I have a relatively substantial holding with HL, I would have thought they might have made at least a token effort to keep me as a customer.

koru

coyrls wrote: »

...for example Trustnet Direct have SWIP Foundation Growth B Acc as an option (OCF 0.09%) whereas this fund isn’t available through III (at least that’s what they told me).

Looks available: http://www.iii.co.uk/investing/factsheet/0MEW

coyrls

koru wrote: »

Looks available: http://www.iii.co.uk/investing/factsheet/0MEW

That's new, I'm sure it wasn't there a month ago. It says ISA "no" but I've seen this before on the III funds fact sheets and when I've questioned it, I've been told that it was a mistake and they are available for an ISA.

koru

They will sometimes add funds on request - they have done so for me in the past. So perhaps someone requested this one. I know for a fact that it was there on 25 April.

planteria

II have messaged me to tell that me that my transfer is complete. they dont tell me whether this is the Trading/ISA/SIPP account, and say that I can login to find out. but none of them are entirely with II so far:think:

wstevew

Now my mess ups have been sorted I placed my first order with ii on the evening of the 19th

Logged in on the evening 20th and still in the order list.

Logged in 5:30pm on the 21st still in the order list.

Called and asked why they had not bought, was told that the deal was done on the 20th and they waiting for prices to update account.

Deal done on the 21st and confirmed this morning.


Pffft...

Radiantsoul

coyrls wrote: »

That's new, I'm sure it wasn't there a month ago. It says ISA "no" but I've seen this before on the III funds fact sheets and when I've questioned it, I've been told that it was a mistake and they are available for an ISA.

I think a lot of discount brokers seem to have relatively poor websites, guess they are cheap for a reason!

planteria

wstevew wrote: »

Now my mess ups have been sorted I placed my first order with ii on the evening of the 19th

Logged in on the evening 20th and still in the order list.

Logged in 5:30pm on the 21st still in the order list.

Called and asked why they had not bought, was told that the deal was done on the 20th and they waiting for prices to update account.

Deal done on the 21st and confirmed this morning.


Pffft...

they have messaged me with further nonsense today, and i find wstevew's experience worrying. what were you buying?

wstevew

planteria wrote: »

they have messaged me with further nonsense today, and i find wstevew's experience worrying. what were you buying?

An OEIC for my ISA


Annoying thing is they told me it had gone through on the 20th and gave some BS about not getting the price back. It is valued 10am daily.

In this case I didn't lose out anything, but yes a concern. I am left wondering do I complain.

planteria

has anyone been buying a selling shares with II? and if so, how quickly are they trading?