Abbey/Santander application - Delay

johnta2014

Let_Us_See wrote: »

Current Santander service times (as long as no document is requested - then it is back to the end of the queue).

This information was updated on Thursday 20 March, 17:30
Processing your applications

Initial application set up

17th Mar We are assessing new applications received on 17th March

Once the application has been set up, you will receive a MATS update confirming your application has been sent to an underwriter or requesting documents.

Document validation

17th Mar Today we are assessing supporting documents sent to us either by fax or MATS document upload received on the 17th March

Underwriting date

18th Mar We are reviewing applications sent to our underwriting queue on the 18th March

You will have received a MATS message confirming the date your application was sent to our underwriter queue.

Average time to survey

4.5 days Our turnaround time from agreeing your case to receipt of the survey is 4.5 days

Where we have a requirement to survey your property either internally or externally

Please note: This turnaround time is included within our average offer time.

Average offer time

16.7 days Our average time taken to offer an application was 16.7 days

Based on applications offered within the last week (ending 16th March)

Please ensure you supply any supporting documents we request as quickly as possible, and that it meets our requirements. Delays in outstanding information is the main reason for an offer taking longer than our average time.

This is very useful (I'm having problems with a delayed mortgage approval for the person buying my property): do you know if the above timings are working days, or straight calendar days?

BeauLiLuLu

Okydoky25 wrote: »

Check ASAP. The reason ours was delayed was because docs we thought were submitted middle of March didn't until over a week later and that was only when I chased again and asked for the case no. Did they realise their mistake!

I had confirmation that the broker recieved them.. and was told that the lender is just backlogged...

chriskellym86

BeauLiLuLu wrote: »

I had confirmation that the broker recieved them.. and was told that the lender is just backlogged...

yep they are facing major delays. i was hoping to hear about mine today, but nothing.

Okydoky25

Anyone already had theirs approved. When the MATS system updated to Valuation received did it automatically update saying Application Offered or was there a delay?

BeauLiLuLu

BeauLiLuLu wrote: »

I had confirmation that the broker recieved them.. and was told that the lender is just backlogged...

After giving the benefit of the doubt... Turns out docs havent been submitted... Excellent... 3 days of waiting wasted..!

chriskellym86

BeauLiLuLu wrote: »

After giving the benefit of the doubt... Turns out docs havent been submitted... Excellent... 3 days of waiting wasted..!

question, who is your broker with?
im still waiting to hear on mine. sick of the wait too

Tashab07

Hi there,

It took Santander 3 months to give us our mortgage offer! The worst 3 months of my life!
We're FTB and initially went for the help to buy scheme with a 5% deposit but they would not lend us this amount and wanted a 15% deposit! We eventually persuaded the mother in law to borrow us the extra cash and let them know.
We had to chase the valuation and its has been a real headache! Good news is we got the final offer through, but now there is a flying freehold on the property and don't think Santander will lend on it! So it could be a complete waste of time and money! Waiting to hear from solicitors. Wish me luck!

chriskellym86

Tashab07 wrote: »

Hi there,

It took Santander 3 months to give us our mortgage offer! The worst 3 months of my life!
We're FTB and initially went for the help to buy scheme with a 5% deposit but they would not lend us this amount and wanted a 15% deposit! We eventually persuaded the mother in law to borrow us the extra cash and let them know.
We had to chase the valuation and its has been a real headache! Good news is we got the final offer through, but now there is a flying freehold on the property and don't think Santander will lend on it! So it could be a complete waste of time and money! Waiting to hear from solicitors. Wish me luck!

Oh gosh, what a nightmare. Do no like that sound of that at all. Wish I never went with them. Hope yours gets sorted.

mrluke

mrluke wrote: »

Heres our story so far :

3rd/4th Feb we view house
5th Feb we make offer
5th Feb offer accepted
6th Feb Key money left
6th Feb make appointment for full application with Natwest
7th Feb ( wait is too long ) we go with Santander through broker
8th Feb meeting with broker , Hand over all documents etc
11th Feb instruct local solicitors
12th Feb - 12th March Various documents are resent/reproved/missing etc
12th March - Receive word that Mortgage has been officially approved/Valuation booked
13th March - We receive from solicitors draft contract/Land title/fittings form/Epc Etc ..
17th March - Valuation is completed
20th March - Valuation received / all is ok
7th April - Searchs are back and we go in and sign Contracts !

TBC ....

9th April - Money Requested from solicitors / Money paid via BACs Faster Payment

Okydoky25

BeauLiLuLu wrote: »

After giving the benefit of the doubt... Turns out docs havent been submitted... Excellent... 3 days of waiting wasted..!

I did warn you. Mine did the same