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FAQs to Flight Delay Compensation queries - please read before posting

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  • Vauban
    Vauban Posts: 4,737 Forumite
    Part of the Furniture Combo Breaker
    Hi, Can you help me please? We booked a flight from Las Vegas to LHR with BA but paid with avios. It was a first class flight and was delayed approx 20 hrs due to a technical problem. They refused to pay us compensation but gave us some avios as an ex-gratia payment. Can I still make a claim under the new ruling ?? Many thanks
    .

    If you travelled with BA (or a European carrier) AND travelled after February 2009 AND bought a fare available to the general public (even with airmiles) AND did not accept the avios points as settlement of your claim then yes.
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Bumped for Noobs, "we was" ers and people who don't read the first thread...
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Hi can anyone help with making a complaint against air Canada?

    My mothers flight from Toronto to Manchester last year was delayed by 24 hours.

    Thank you in advance.
  • NoviceAngel
    NoviceAngel Posts: 2,272 Forumite
    Part of the Furniture
    Hmmmm are Air Cananda an EU airline?

    Might have difficulty with that one, follow the link in my signature and re-post on the dedicated airline thread non-EU airline thread.

    Sorry late for work otherwise I'd get the link look down the main forum it's in there
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • Caz3121
    Caz3121 Posts: 15,832 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    bumping....seems to have got lost on page 2
  • Vauban
    Vauban Posts: 4,737 Forumite
    Part of the Furniture Combo Breaker
    But are there, in fact, any FAQs any more?
  • I've been to the Jet2 thread, then the 'parent' thread, then the 'info' post, then arrived here - and there are lots of references to "see page 1", but I still haven't found the FAQs!!
  • I've been to the Jet2 thread, then the 'parent' thread, then the 'info' post, then arrived here - and there are lots of references to "see page 1", but I still haven't found the FAQs!!

    The FAQ's are in Vaubans guide...

    What else can we help you with?
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • Caz3121
    Caz3121 Posts: 15,832 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I've been to the Jet2 thread, then the 'parent' thread, then the 'info' post, then arrived here - and there are lots of references to "see page 1", but I still haven't found the FAQs!!

    there were previously posters that spent a lot of time and effort creating individual airline threads and FAQs (on page 1 of each thread) and then, for whatever reasons (maybe pure frustration) left the forums and their posts were removed
    there is this great guide by Vauban which, unfortunately, is not a Sticky but should be the first port of call before anyone posting
    https://forums.moneysavingexpert.com/discussion/5173888
  • Tyzap
    Tyzap Posts: 2,112 Forumite
    Sixth Anniversary Combo Breaker
    Housekeeping
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
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