FAQs to Flight Delay Compensation queries - please read before posting

Milko55

Hey, wondering if people could advise on the below.
An EasyJet flight I was scheduled to depart on was delayed throughout the day and then overnight. A replacement flight was then put on the next day. After the 12 hours delay I chose to book an alternative Ryanair flight home that night.
EasyJet are currently rejecting my compensation claim as they say I didn’t travel on the rearranged flight. I can’t find anywhere in the EU regulations saying you have to take their rearranged flight options to be due compensation.
Does anyone know better?
Thanks

ractrac

Does anyone know an email address for Ryanair? Unable to claim on their website as i dont quality but my plane was delayed 5hrs 10 mins.

Tyzap

Milko55 wrote: »

Hey, wondering if people could advise on the below.
An EasyJet flight I was scheduled to depart on was delayed throughout the day and then overnight. A replacement flight was then put on the next day. After the 12 hours delay I chose to book an alternative Ryanair flight home that night.
EasyJet are currently rejecting my compensation claim as they say I didn’t travel on the rearranged flight. I can’t find anywhere in the EU regulations saying you have to take their rearranged flight options to be due compensation.
Does anyone know better?
Thanks

Hi Milko55,

Please copy and paste you post onto the dedicated Easyjet thread here....

https://forums.moneysavingexpert.com/discussion/comment/74486268#Comment_74486268

Where you will get a reply.

Thanks.

bobby0109

Martin's site clearly states that your delay must be in excess of 3 hours. Wike**ia says 2 hours if the flight is less that 1500km. Which is right? Our Ryanair flight landed 2 hours and 25 minutes late but the doors didn't open for another 25 minutes. The terminal doors were locked!

Caz3121

I think you have misread the article. It talks of refreshments etc to be made available after 2 hours and then goes on to state "in case of an arrival delay of more than 3 hours, passengers are entitled to cash compensation, unless the delay is caused by extraordinary circumstances"
no compo sorry