Wording this neg?

soolin

ivavoucher wrote: »

That is irrelevant.
Surely the most important thing for the buyer is the total cost of the item. Delivered in a timely manner and good communication.

3 of the same desired items listed, which one are you going to buy.
The cheapest is the one with the most expensive p&p

Are you going for the overall cheapest and then then leave negative feedback?

Or are you going to object to paying my true postage expenditure and pay more overall?

If you do buy off me as the overall cheapest but then go on to leave negative feedback, you may find in time the cheapest option for buyers will disappear off eBay.


1. item cost £10 + £2 p&p = £12 total
2. item cost £5 + £5 p&p = £10 total
3 item cost £11 + £1 p&p = £12 total

So for the purposes of new sellers we wish to reassure them that they can charge whatever they want for p and p, it really doesn't matter- include everything to keep your listing costs down. No buyer will ever leave you poor feedback, nor will your account be damaged in any way- and once they commit to buy they agree that the seller can only get 5* and a glowing positive, regardless.

You will be perfectly safe charging whatever you want- and if buyer 'misunderstands' his obligations and leaves poor stars or feedback just go to ebay and get it all removed on the basis that some random internet forum said so.

Would that be posting in the best interest of new sellers?

'We' on here are a miniscule percentage of buyers on ebay- we cannot say what the majority of buyers do or don't do. your argument would only work if you were the only buyer buying. If every single buyer believed as you do then we would all have perfect 5* across the board, regardless.

techspec

If i list an item i think is near the borderline in size or weight - i put 'other courier'.

Other means anyone - including now privatised Royal Mail. So if it is small enough to go Royal Mail - it does. If not - hermes or collect+.

So on that point , my advice would be get a life.

I do think the sellers been daft. If i accidentally overcharge, i wont refund - but i do UPGRADE the postage and make sure its packed well.

But as a decent reasonable person, if i get what i paid for in the time stated - i leave 5 stars across the board. If you leave a neg your pathetic - but a low star for postage i could understand.

Also think on - i got an offer for an item yesterday - for more than my lowest price. A quick look at feedback left for other reveals the buyer is picky on postage cost. Hence, offer refused and buyer blocked. You may find sellers have you down as trouble and your ability to buy affected - if you leave a neg on this.

If your so upset it didn't come buy courier - you could ask a friend do dress up, knock on the door and throw it over your gate - then leave a card saying "sorry we missed you - your card is in a secure place - on the porch you don't have".

techspec

bxboards wrote: »

I would reply with.

'Dear Buyer

Sorry you were not happy with the delivery charge, which was clearly displayed at the time of your bid.

You are welcome to return the item for a full refund. However as the delivery charge in the listing was clearly stated - and you agreed to this when placing your bid - no delivery charge refund will be issued

Please advise if you wish to return the item and I will issue a full refund on item return'.

If anyone tried to demand money back from me, I would on principle just tell them to send it back.

The effort people put into threads for this sort of pittance amazes me - it's barely worth anyone's time, for what £4? Some people are either desperate, or have no pride in themselves.

Exactly what i do - and with the backing of Ebay.

I do what you say above and also point out that the price agreed cannot be renegotiated after buying.

Although getting a low star removed is hard - if they were to neg you - a quick message to Ebay saying buyer is demanding money back as they are not happy with the price paid will prevail. No need to mention postage - its irrellivent. Buyer paid - you sent item - buyer now demands some money back.

Last person to try it with me, left with a flea between her ear.

In fact, i consider asking for some money back as yet another EBAY SCAM!!!! Yes, in this case, buyer was probably shocked to see how it arrived and cost. But many CHOOSE the cheapest item overall - knowing they can get it EVEN CHEAPER - as the seller as weighted price on to the postage. Why sellers still do that, with the new pricing, is beyond me. But choosing to pay for something then moaning about the price is beyond me too. GET A LIFE!!!!!!!!!!!!!!

And i am still waiting to be shown where on listing it says "postage will be charged at cost price".

gollum007

And some sellers wonder why buyers don't want to buy from them. I keep on saying this, but it's not the money in question, but the attitude of the seller.
Charging for post is fine and packaging for that matter is fine, charging through the nose even based on the most expensive method of post and then sending the cheapest method possible is taking the mick.

Buyers are not simply something you can squeeze and screw every last little penny out of, but rather customers to be valued. Shops (Not just Ebay here) with good customer service can and do get away with charging a premium in price. Charging a premium and then providing atrocious service with a bad attitude to boot is oddly enough the preserve of those places which don't hang around very long.

Think before irritating your buyers.....

-Gollum

techspec

gollum007 wrote: »

And some sellers wonder why buyers don't want to buy from them. I keep on saying this, but it's not the money in question, but the attitude of the seller.
Charging for post is fine and packaging for that matter is fine, charging through the nose even based on the most expensive method of post and then sending the cheapest method possible is taking the mick.

Buyers are not simply something you can squeeze and screw every last little penny out of, but rather customers to be valued. Shops (Not just Ebay here) with good customer service can and do get away with charging a premium in price. Charging a premium and then providing atrocious service with a bad attitude to boot is oddly enough the preserve of those places which don't hang around very long.

Think before irritating your buyers.....

-Gollum

Think BEFORE buying? Why buy if you don't agree to terms? Only an idiot or scammer would do so.

How is charging £4.99 and £4.99 postage any different to charging £9.98 with free postage? How is that 'squeezing' money out of anyone.

Only the uneducated riff raff Ebay now seems to attract would think so.

techspec

Question for OP - why did you buy this item.
Answer = cos it was cheapest on Ebay.

Now you think it should be cheaper???????

How that total was worked out is TOTALLY irrelevant!

Haffiana

I think the problem with all the sellers on this thread pointing out what buyers SHOULD be thinking/working out/agreeing/judging the basis of postage costs, is - that buyers won't necessarily see it that way. At all. And buyers are the ones that leave the ratings.

ivavoucher

soolin wrote: »

So for the purposes of new sellers we wish to reassure them that they can charge whatever they want for p and p, it really doesn't matter- include everything to keep your listing costs down. No buyer will ever leave you poor feedback, nor will your account be damaged in any way- and once they commit to buy they agree that the seller can only get 5* and a glowing positive, regardless.

Yes, new sellers can charge whatever they like but if the overall cost is too high then they will not sell many on eBay.

I would have thought it is the total cost of the item that is important to the buyer.
If high postage cost are negative but the overall cost to the buyer is actually cheaper, then some credit should go to the seller for supplying the item cheaper. maybe he is purchasing in bulk and passing on the saving. either way my advice is buy the cheapest.

As for reducing eBay fees I thought the seller paid commission on the total cost including postage. I am not sure about this though.

A question for you soolin.

I list a good quality brand new item for £10 + £5.00 p&p
It is just what you are looking for and it is cheaper overall than all the others listed.
I am going to send you the item in a timely manner and my communication is top notch.
I live in quite a remote rural location so it does cost me quite a bit extra getting to my nearest post office. this is reflected in the postage I have to charge.
I do not sell many things so it has to be a special journey.

Are you going to neg me?

Why not just be happy that I supply you cheaper overall than any other seller was willing to do?

soolin

ivavoucher wrote: »

Yes, new sellers can charge whatever they like but if the overall cost is too high then they will not sell many on eBay.

I would have thought it is the total cost of the item that is important to the buyer.
If high postage cost are negative but the overall cost to the buyer is actually cheaper, then some credit should go to the seller for supplying the item cheaper. maybe he is purchasing in bulk and passing on the saving. either way my advice is buy the cheapest.

As for reducing eBay fees I thought the seller paid commission on the total cost including postage. I am not sure about this though.

A question for you soolin.

I list a good quality brand new item for £10 + £5.00 p&p
It is just what you are looking for and it is cheaper overall than all the others listed.
I am going to send you the item in a timely manner and my communication is top notch.
I live in quite a remote rural location so it does cost me quite a bit extra getting to my nearest post office. this is reflected in the postage I have to charge.
I do not sell many things so it has to be a special journey.

Are you going to neg me?

Why not just be happy that I supply you cheaper overall than any other seller was willing to do?

I have remained neutral on this conversation thread and merely pointing out that we are not the only people buying on ebay.

Your hypothetical situation suggests you are still misunderstanding how it works- What does it matter what I would do- are you saying I could be the only possible buyer of the item? You are happy therefore to reassure potential new sellers that they can charge what they like as a random person on an internet forum would not neg them?

So again then it appears that people believe that as long as none of us here would neg or mark down for high postage (and low stars are more damaging than a neg anyway) they are fine.

My position remains that it doesn't matter what we agree on this thread the reality is that many buyers do knock the stars for what they consider high postage. It is a foolish seller that ignores that and works instead on th enice warm fuzzy group hug they get on here reassuring them they can charge what they want.

Wings_of_Ambition

I won an auction about 6 months ago - paid £15 postage. Item arrived and seller had paid £3. I opened an eBay case, said I wanted £10 back, allowing him £2 for the packaging. He said I made a lot of assumptions and offered £8. I declined, said I wanted £10. He paid. I think that was fair.

Don't let people rip you off. Only use feedback as a weapon once you've at least asked for a refund and they're being difficult. To all those saying that you agreed to pay the price when you bought it, well, you also agreed to receive it by courier. Plus, P&P is exactly that - Postage & Packing. An envelope and a 69p stamp, even with 10% added for fees, doesn't come to £6, so buyer is right to take issue with this. I'm also a seller - I charge what the postage costs, plus 10%. Never had any complaints.