EE.T-Mob.Orange. Change T&C From 26th March 2014

50Twuncle

I also discovered that EE have a free SMS service to contact Customer Services (07956569838) - They kept that one quiet - didn't they ?

Nodding_Donkey

I must admit I'm annoyed by this whole EE takeover. I was quite happy with Orange, I had a decent signal at home and at work and although cheaper contracts were available I felt I was getting a good service and value for money. Now I'm lucky to get a signal at home and the data signal at work is dire. My contract is up anyway in October so it's not the end of the world if this doesn't work but I'd like to cause EE as much grief as their rubbish service is causing me.

naf123

50Twuncle wrote: »

I also discovered that EE have a free SMS service to contact Customer Services (07956569838) - They kept that one quiet - didn't they ?

I think that's for deaf people. Don't abuse it otherwise they will close it down and deaf people will just suffer further.

sshariff

naf123 wrote: »

I think that's for deaf people. Don't abuse it otherwise they will close it down and deaf people will just suffer further.

Well I think some of us thought that since the people on the other end (EE) are deaf that's the only way they can hear us!

50Twuncle

naf123 wrote: »

I think that's for deaf people. Don't abuse it otherwise they will close it down and deaf people will just suffer further.

And NON - speakers (like myself) !!!

baldyj

RandomCurve wrote: »

It willl effect you - your current T&C includes the word "reasonable", which is specifically not allowed under the UTCCRs - send the cancellation request

RandomCurve wrote: »

“7.2.3.3. The change that We gave You Written Notice of in point 7.1.4 is: (i) an
increase in Your Price Plan Charge (as a percentage) higher than any increase in
the retail price index (also calculated as a percentage) or any other statistical
measure of inflation published by any government body authorised to publish
measures of inflation from time to time, and published on a date as close as
reasonably possible before the date on which We send You Written Notice”

The Office of National Statistics (ONS) publish the Consumer Price Index (CPI) as a statistical measure of inflation which the ONS confirm is a National statistic (and is now used by Government as a replacement for RPI). The RPI is a discredited statistic which is no longer classed as a National Statistic as it does not comply with internationally agreed calculation methodologies. The difference in the way RPI and CPI are calculated seems to consistently result in CPI being LOWER than RPI. In your current contract EE would have to use the lower figure, but the change in T&Cs will give them the right to use the higher RPI figure. As CPI is the OFFICIAL measure of inflation then an RPI increase would be a REAL TERMS increase and that is of material detriment to you.

Sorry Random, but I'm a little confused as to which point I am fighting - or are both equally worthy, and so can be used in the same complaint??

Samarkand

I have emailed executive.office@ee.co.uk & olaf.swantee@ee.co.uk on the 14th Feb and had no reply, i have emailed them again today and received no reply. Am i sending this to the right email address, if so what is my next course of action if they continue to ignore me.

Thanks

RandomCurve

baldyj wrote: »

Sorry Random, but I'm a little confused as to which point I am fighting - or are both equally worthy, and so can be used in the same complaint??

They are both valid, but the second "OR" argument is much easier to explain, and in my opinion win.

RandomCurve

Samarkand wrote: »

I have emailed [EMAIL="executive.office@ee.co.uk"]executive.office@ee.co.uk[/EMAIL] & [EMAIL="olaf.swantee@ee.co.uk"]olaf.swantee@ee.co.uk[/EMAIL] on the 14th Feb and had no reply, i have emailed them again today and received no reply. Am i sending this to the right email address, if so what is my next course of action if they continue to ignore me.

Thanks

Right email addresses. try putting the following in the email header "Letter Before Action".


If that does not work then just go to CISAS (I will put a case together shortly).


Keep dates and copies of the email - EEs non response is what is likely to get you some compensation from EE!

RandomCurve

Nodding_Donkey wrote: »

I must admit I'm annoyed by this whole EE takeover. I was quite happy with Orange, I had a decent signal at home and at work and although cheaper contracts were available I felt I was getting a good service and value for money. Now I'm lucky to get a signal at home and the data signal at work is dire. My contract is up anyway in October so it's not the end of the world if this doesn't work but I'd like to cause EE as much grief as their rubbish service is causing me.

It seems to be the best kept industry secret (even Ofcom have refused to tell me the answer) but I have heard it said that for every case that goes to CISAS EE have to pay CISAS £300-£500.