EE.T-Mob.Orange. Change T&C From 26th March 2014

boatman

Hi Andrea, I understand completely where you are coming from but from a consumer point of view we are less than impressed by the response of MSE to this whole price rise saga and would benefit hugely by MSE direct support against the obvious ineptitude of mobile companies and particularly OFCOM who have on the whole done very little to help consumers. This is one of the only way we have to show the public how badly we are being treated by the companies and the authorities there to help us.

GolfBravo

And as expected, a copy and paste CISAS decision:


DECISION
by M. C. D.
An adjudicator appointed by CISAS under the Communications and Internet Services Adjudication Scheme. Decision date: 29 May 2014

Decision
1. The claim does not succeed.
Main issues
2. I consider that the main issues in this adjudication are:
a. Whether the company has broken a term of the contract between it and the customer or failed in its duty of care.
b. Whether the reasons given by the customer are sufficient to justify the claim.
......

GolfBravo

MSE_Andrea wrote: »

Hi everyone!

We’ve been contacted by the CISAS adjudication service. It has asked us to remind users that all details of adjudications, including the names of adjudicators and the decisions must be kept confidential - something you agree to when applying to use CISAS.

This is probably the result of my email sent to CISAS 2 days ago, re: copy and paste judgements (by a certain senior CISAS adjudicator) that are not even addressing the issues raised in CISAS claims, and their enforcement of CISAS Rule 5(a).

And I note that, at this stage, MSE Team are deleting details of only one particular adjudicator, the one that judges in favour of EE (with their standard copy and paste judgment blatantly ignoring all relevant law). I don't have a crystal ball, and yet I knew the exact wording of the CISAS decision 3 days prior to receiving it.

So CISAS can now keep churning out their copy and paste decisions, and keep the impression of being impartial.

Just sayin'

BTW, I'm still waiting for CISAS reply.

Lifes_Grand_Plan

Haha, I have given CISAS a lot of credit previously for at least having the balls to rule against EE when OFCOM have done sweet FA.....

Their contacting MSE though is a blatant attempt to cover the tracks of their rogue operators (such as in Golf Bravo's case) that consistently rule one way when the vast majority rule the opposite way.....

Even more ridiculous is that rather than do anything about it, CISAS get all heavy handed.... why not just deal with the real problems..... i.e. the mobile operators and the incorrect adjudicators.... the whole thing is a farce anyway when people can present an identical case (i.e. RandomCurve's templates), EE respond with an identical defence, yet two adjudicators can rule differently!!!! It seems

Couldn't agree more with boatman either, MSE have been very.... lazy?.... inept?...... useless?...... in this and the previous EE price rise cases. It seems "fighting your corner" only applies when they can be bothered or its an easy win..... shame so many people missed out as a result.

Nodding_Donkey

Interesting, I can't find anywhere in the application that we agreed to this.

There is this bit:

Declaration *
I understand and accept all of the conditions contained in the 'Information for customers' guide.

But that link doesn't mention it.


In the 'Rules' it does say

7 Confidentiality

a No party involved in the adjudication will give details of the adjudication or the decision
(including the reasons for it) to any person or organisation not involved in the adjudication
unless this is necessary in order to enforce the decision.

b Despite rule 7a, when the customer and company agree to have their dispute settled
under the Scheme, they give CISAS permission to gather, keep and publish statistics and
other information on their dispute as long as they cannot be identified.


But nowhere do we agree to this.

GolfBravo

Lifes_Grand_Plan wrote: »

It seems "fighting your corner" only applies when they can be bothered or its an easy win.....

This website is all about affiliate marketing revenue under the pretence of "fighting your corner".

RandomCurve

GolfBravo wrote: »

This website is all about affiliate marketing revenue under the pretence of "fighting your corner".

Did you write back to CISAS asking them how to claim under the CISAS guarantee if you believe the adjudicator has deviated from the rules?

RandomCurve

MSE_Andrea wrote: »

Hi everyone!

We’ve been contacted by the CISAS adjudication service. It has asked us to remind users that all details of adjudications, including the names of adjudicators and the decisions must be kept confidential - something you agree to when applying to use CISAS.

Here at MSE we fight your corner as a consumer and we believe mobile operators should be more transparent in how they notify customers of price increases. The problem we face is when people post details of CISAS adjudications and post personal details about the parties involved, which we have to remove when reported. As your posts may include other useful information please help us keep them up by not including those details.

Thank you

MSE Forum Team

Surely the question MSE should be asking is:
"Why do CISAS feel the need to keep decision secret"?
The only reason I can think of is to keep consumers isolated so they can not tell if CISAS are playing this straight or not.


Why don't MSE ask CISAS why they feel the need for secrecy - if the consumer does not mind sharing their information what is the problem?
MSE may also want to ask Ofcom why they are failing to fulfil their statutory obligations!


What we need is PUBLICITY and MSE must have some sway both in terms of publishing articles on MSE AND connections with the media.


I am more than happy to have a phone conversation with an MSE rep and point them in the right direction of the questions they should be asking. I am also prepared to meet face to face and help with the questioning.


Helen Knapman has my contact details if MSE are up for showing true leadership in the protection of consumers. By helping us with this MSE can catapult itself ahead of "Which" as the consumer champion.

MSE - are you big enough for the challenge of ending mid term price hikes once and for all AND getting previous price rises refunded?

RandomCurve

I have PM'ed Andrea and Helen the above post - will keep you posted with responses

GolfBravo

RandomCurve wrote: »

Did you write back to CISAS asking them how to claim under the CISAS guarantee if you believe the adjudicator has deviated from the rules?

Yep. Waiting for their reply.