EE.T-Mob.Orange. Change T&C From 26th March 2014

BallsMan

Ofcom reference: 1-**********


02 June 2014

Dear Sir/Madam

Thank you for your email to Ofcom regarding EE, the contents of which have been duly noted.


Yours faithfully

Jessica Eyles
Consumer Contact Team

AnnBergson

I am with Orange and received the text message about it.

RandomCurve

mozza54 wrote: »

Hi, I got my defence details from EE today and was hoping that someone could give me some pointers on how best to respond?


I originally put my complaint in when the changes to the T&C's were announced and then added to that when the price increase notification came about.


If you need more details, please let me know, I really want to get this back off today

Which defence did they send - T&Cs or price rise? I assume your CISAS case was T&Cs.

mozza54

RandomCurve wrote: »

Which defence did they send - T&Cs or price rise? I assume your CISAS case was T&Cs.

It actually covered both elements as I originally went to them about the T&Cs and then they address the price rise as I went back to them when that happened.

rachx21

ryan92 wrote: »

PAC code recieved the other day and £100 cheque received in the post today!

Just need to wait on the backdated payments now?

How long after winning your case did you receive your PAC code? Just trying to get an idea on how long it takes to come through? Thanks and as far as I no the backdated payments get sent after you have used the PAC code.

hammersfaniow

rachx21 wrote: »

How long after winning your case did you receive your PAC code? Just trying to get an idea on how long it takes to come through? Thanks and as far as I no the backdated payments get sent after you have used the PAC code.

Sometimes you have to search the thread, see post #1613 for a rough guideline

g6jns_2

BallsMan wrote: »

Ofcom reference: 1-**********


02 June 2014

Dear Sir/Madam

Thank you for your email to Ofcom regarding EE, the contents of which have been duly noted.


Yours faithfully

Jessica Eyles
Consumer Contact Team

The reply you have had is civil service jargon for "b****r off we are not interested". Reply and demand a proper answer.

rachx21

hammersfaniow wrote: »

Sometimes you have to search the thread, see post #1613 for a rough guideline

I did search the thread, but wondered if it was sooner for some people im guessing every case is different some may be sooner than others.so was asking to see if it is the tine scale for everyone to get a rough idea.

matty538

rachx21 wrote: »

I did search the thread, but wondered if it was sooner for some people im guessing every case is different some may be sooner than others.so was asking to see if it is the tine scale for everyone to get a rough idea.

I had a phone call from the executive office about my PAC code yesterday. EE had until the 6th to comply with CISAS so they took their time with me. I had also sent them an email last week reminding them.

tateman

I'm still waiting on my PAC, they have until the 5th of June and I emailed them last week, still waiting on a response from them. I take it there's no point in ringing frontline support.