EE.T-Mob.Orange. Change T&C From 26th March 2014

RandomCurve

silverspoon77 wrote: »

I've submitted a complaint email to EE claiming material detriment and they have now suggested that I contact CISAS.

I notice that despite having received the letter from EE a couple of months ago there has still not been a price rise applied on my monthly bill. I presumed that this would have taken place by now, given that it hasn't I am therefore unable to take forward a case with CISAS which demonstrates that there has been any increase to me account and therefore I am in a limbo situation. Is anyone else in the same position?

Price to be applied as of today 28th May so will be on your next bill. I think you want the price rise forum:
https://forums.moneysavingexpert.com/discussion/4818999

RandomCurve

BallsMan wrote: »

I have an ongoing claim re t&c change waiting for CISAS to appoint adjudicator.

Q Do I start another claim re price rise? or will it mess with my original claim

Start a new claim just in case.

RandomCurve

GolfBravo wrote: »

Not happy!

On the 16th had [TEXT DELETED BY FORUM TEAM] appointed as my adjudicator.

Today I get this:


:mad::eek::(

I immediately wrote to Cisas asking for a different adjudicator, claiming that I believe that [TEXT DELETED BY FORUM TEAM] could be biased in this particular case.

It will be interesting to see how they respond to that - keep us posted.

walio

RandomCurve wrote: »

Another email to send to Ofcom if you would please. As previously mentioned not only am I trying to help as many people as possible escape their contracts I am also trying to pressure Ofcom into taking action. Can I ask that everyone following this forum (either actively or viewing from the side lines) sends the following email to:

Emailed from my and my gf's emails. I hope other readers (even those who don't participate in discussion) do the same, it only takes a minute!

And got a response already:

Beverley Harris <Beverley.Harris@ofcom.org.uk>
10:57 (4 minutes ago)

to me
Dear Mr x

Ed Richards has asked me to thank you for your e-mail of today's date. This has been passed to the appropriate person within Ofcom and a reply will be sent as soon as possible.

Kind regards


Beverley Harris

:: Beverley Harris
EA to Ed Richards, Chief Executive

sarahdonnelly

sarahdonnelly wrote: »

I know! I submitted a claim due to the March 2014 2.7% increase, I've rechecked my letters against the templates you've now put up on http://www.fightmobileincreases.com/fight-ee/fight-the-march-2014-price-rise/ and I've used the correct ones (in response to version 2).

I've been assigned Jean-Marie Sadio to my case, not a name I've come across on here yet.

Thank you so much for your help! Much appreciated

Hi RC - I know you must be so busy apologies for being a pain, I wondered if you had a defence for my posts at #1819, #1827 and #1828? I would be so grateful! I've made a start but I seem to be getting lost! Thank you so much

RandomCurve

sarahdonnelly wrote: »

Hi RC - I know you must be so busy apologies for being a pain, I wondered if you had a defence for my posts at #1819, #1827 and #1828? I would be so grateful! I've made a start but I seem to be getting lost! Thank you so much

You need to be on the price rise forum. Post #574 has the response to the defence, The paragraph numbers refer to the defence posted at #553 so you may need to update the paragraph numbers in post #574 to match the ones you have received.


https://forums.moneysavingexpert.com/discussion/4818999

Good Luck

GolfBravo

RandomCurve wrote: »

It will be interesting to see how they respond to that - keep us posted.

CISAS reply:

Dear Mr....

There is no possibility for a different adjudicator to be appointed at the customer’s request. All CISAS adjudicators are impartial and unbiased, as guaranteed by CISAS Rule 5(a), which states that “The adjudicator will be fair and unbiased throughout the adjudication procedure and will make a decision that is in line with the relevant law, any relevant codes of practice, and contracts between the company and the customer. The adjudicator will act quickly and efficiently”.

CISAS takes the decision as to which adjudicator to appoint. Neither of the parties to the case have the right to select or to veto the appointed adjudicator.



So there.

RandomCurve

GolfBravo wrote: »

CISAS reply:

Dear Mr....

There is no possibility for a different adjudicator to be appointed at the customer’s request. All CISAS adjudicators are impartial and unbiased, as guaranteed by CISAS Rule 5(a), which states that “The adjudicator will be fair and unbiased throughout the adjudication procedure and will make a decision that is in line with the relevant law, any relevant codes of practice, and contracts between the company and the customer. The adjudicator will act quickly and efficiently”.

CISAS takes the decision as to which adjudicator to appoint. Neither of the parties to the case have the right to select or to veto the appointed adjudicator.



So there.

I would write back and ask them how you can enforce the guarantee at rule 5(a) if you believe the adjudicator has not abided by the rules described above.

Wallace231

Good morning to all !
Moved yesterday to new provider thanks to the PAC code i received.
Anyone know how long it will take to receive the backdated charges and the customer compensation ?

Thank you.

rachx21

Morning all, this may sound like a silly question but I won my case but received a letter from EE this morning asking for payment for my last bill as they didnt recieve it this bill was after I had the won the cisas case so guessed I dont need to pay any bills as I won.just checking that is the case. Thanks