EE.T-Mob.Orange. Change T&C From 26th March 2014

sshariff

50Twuncle wrote: »

I was wondering just how much our "using our rights to ensure fair treatment for all" was costing EE ?
Both in losses from early contract closure and compensation
Will this affect their future treatment of the consumer ?

I believe EE have still won on an overall basis. It is only a fraction of us that have fought and won our cases, however the majority of their subscribers did not pursue this forward. So the majority will be paying the price increase that they announced which is far greater than any compensation/penalty free cancellations that a few of us managed to get.

Ed13P

A little late in the day but finally submitted my CISAS application today. Hopefully, EE wont have honed their defence too much. I did add a bit about CPIH measure of inflation which the ONS also publish as this was 1.5% in March as opposed to RPI of 2.5 and CPI of 1.6%.

Dave92en

Final day for ee to submit their defence to me tomorrow, well keep yous posted

andrewmp

sshariff wrote: »

I believe EE have still won on an overall basis. It is only a fraction of us that have fought and won our cases, however the majority of their subscribers did not pursue this forward. So the majority will be paying the price increase that they announced which is far greater than any compensation/penalty free cancellations that a few of us managed to get.

That's for sure, if they had just allowed cancellations, once word spread they'd have lost thousands mid contract.

I can see why they've done what they've done. It's a shame CISAS can't set legal precedents like small claims court action can.

namiku

namiku wrote: »

Someone in my office has emailed EE but they have not received a response on 3 emails. First email sent on 18th Feb, Second on 7th March, Third on 24th March.

What are her options?

Requoting this for an answer please.

RandomCurve

The real problem we have is that we don't get the publicity.

On the price rise issue I have challenged MSE and Which to have their legal people review the template email and either state publically that it won't win, or run a story highlighting the possibility of a penalty free cancellation. MSE have yet to respond to my PM, and Which pulled my comment from their forum!!!

RandomCurve

jakethepeguk wrote: »

is it EE ?

You found me out! I'm really Olaf Swantee, hoping to get a £50million pay out for not being able to keep my customers, but seems no matter how hard I kick them the vast majority refuse to leave

RandomCurve

namiku wrote: »

Requoting this for an answer please.

It has been 8 weeks so go direct to CISAS but amend the template to say that EE have ignored all attempts to communicate (and up the compensation from £25 to £50 on the poor customer service part)

namiku

RandomCurve wrote: »

It has been 8 weeks so go direct to CISAS but amend the template to say that EE have ignored all attempts to communicate (and up the compensation from £25 to £50 on the poor customer service part)

Thanks for your answer.

Which template would that be?

Where does she use the template? Where it says: Please Provide a summary of your complaint?

We had a quick look at the application online and have printed the emails too (she is thinking of scanning them in as PDF and attaching them to the CISAS case).

What should the complaint be about contract terms or PAC code?

What does she select in What you want the company to do?

Can you do something wrong on the CISAS application and lose your claim?

Sorry for all the questions, but she's as clueless as I.

Thanks

jon1555

namiku wrote: »

Thanks for your answer.

Which template would that be?

Where does she use the template? Where it says: Please Provide a summary of your complaint?

We had a quick look at the application online and have printed the emails too (she is thinking of scanning them in as PDF and attaching them to the CISAS case).

What should the complaint be about contract terms or PAC code?

What does she select in What you want the company to do?

Can you do something wrong on the CISAS application and lose your claim?

Sorry for all the questions, but she's as clueless as I.

Thanks

Theres a step by step guide on filling out the cisas claim at post 266

https://forums.moneysavingexpert.com/discussion/4888862

If they're on post 2012 contract then you'll also need post 277

If they're on pre oct 2012 t mobile you'll need post 383, if pre oct 2012 on orange then you'll need post 385

https://forums.moneysavingexpert.com/discussion/4888862

I'd suggest reading a few pages before page 14 and then the rest of the thread, it'll give you a better understanding on what is likely to happen and you'll be better equipped.