Love2shop? Love2rob more like!

Truepat

ThumbRemote wrote: »

:rotfl::rotfl::rotfl:

What would they do, print it in gold plate?

I have recently had to pay a £25 admin charge just to change a name on an electronic flight ticket.

The problem is that you have to take a holistic look at the costs and not just consider the obvious envelope and a stamp; what about the printer costs; office costs (heat, light, carpet); paper costs; IT costs; such items may only be a few pence each but there can be many of them.

Most of all you have to consider the time it takes someone to actually interrupt their normal job, verify that a voucher has not been spent, cancel the old voucher, create a custom letter, fire it to the printer, address an envelope, getting authorization, getting counter signatures, updating the appropriate ledgers and pulling everything together.

It may not be large amounts of time for each task, but it could easily amount to 20-40 minutes overall.

That is also assuming that the company does not have a contract with a third party that handles their vouchers that maybe charges £25 per ad-hoc transaction.

Pollycat

I sympathise with you that you have 'lost' the £20 voucher and I think you did the best you could by writing a nice letter asking if they would extend the expiry deadline.

But, they've said 'no' and I don't see that it is poor customer service. It's obviously their policy.

bod1467

dors01 wrote: »

they have provided you the promise of £20 worth of goods from a selected retailer regardless of expiry date.

Erm ... no. They have promised £20 worth of goods CONDITIONAL on an expiry date (that the OP overlooked).

IF the expiry date was not obvious on the voucher(s) then there may be a case otherwise, pretty much the ONLY non-expiring vouchers that exist have the Queen's head on them. (Bank of England. Other banks may use alternative artwork).

Money-Saving-King

Sooler wrote: »

Well they can issue a new one then. Who cares how they run their finances? It's the service provided to the customer that matters.

The service was provided, the customer just didn't use it.

Money-Saving-King

dors01 wrote: »

I am not a lawyer

Yes I can tell. Bod1467 has pretty much covered the slight flaw in your theory above.

mattyprice4004

Sooler wrote: »

Well they can issue a new one then. Who cares how they run their finances? It's the service provided to the customer that matters.

Well no they can't, as they've said.
The expiry is given due to the reasons above - unfortunate you not caring how they run their finances doesn't make you right.

Yours is a post clearly from someone who doesn't understand business in the finance sector, it's just possible or feasible to have lots of money floating around in indefinitely expiring vouchers.

Don't like it? Use cash.

Sooler

mattyprice4004 wrote: »

it's just possible or feasible to have lots of money floating around in indefinitely expiring vouchers.

So they can hand it back, oh no ... better keep it. Must play havoc with the business - taking money for nothing. Good for the business, poor service for the customer.

Sooler

Truepat wrote: »

At the weekend I bought some stuff at Sainsbury's and got a voucher for £3 off a £20 shop that expires at the start of February.
Vouchers I get from Tesco's have an expiry date.
My £10 of next purchase voucher from Argos has an expiry date.
I have some vouchers for a couple of different restaurants, both have expiry dates.
Even my Amazon vouchers have expiry dates (not until 2015 though).?

Poor all round, deary me.

Sooler

bod1467 wrote: »

Erm ... no. They have promised £20 worth of goods CONDITIONAL on an expiry date (that the OP overlooked).

Weak, rolling over too easy. Fight for the consumer.

Money-Saving-King

Sooler wrote: »

Weak, rolling over too easy. Fight for the consumer.

Interesting coming from someone who basically wants to bury their head in the sand about how things work.

Basically consumer law is one thing that goes in one ear and out the other with you isn't it.