Love2shop? Love2rob more like!

Sooler

Doesn't stop a company extending a voucher and adjusting figures acccordingly. Still poor.

WTFH

Sooler wrote: »

Doesn't stop a company extending a voucher and adjusting figures acccordingly. Still poor.

Yes it does.
The voucher is closed once it expires. Financially it is no longer on the books and it's value is fully accounted for. They cannot "extend" it, they would have to issue a new voucher.
What expiry date do you suggest goes on the new one?
How do you suggest they account for the P&L associated with it?

Mupette

did you read the Terms and Conditions when buying the vouchers, it would of warned you about expiry dates, the only person you should be angry with is yourself for not making a note of the dates, its not love to shops fault, unfortunately the onus is on you to keep track.

Money-Saving-King

So the op thinks she's been robbed? It's more a case of love2not-read-things.

pmduk

It appears to be another case of someone claiming poor customer service when the rules aren't bent to suit their requirements.

Meadows

superflygal wrote: »

I have had some "Love2shop" vouchers in my purse for ages, they expired last September.

I wrote a very polite letter to High Street Vouchers/Love2shop/love2reward and all their other pseudonyms. I asked if there was any way they would re-issue the vouchers on this occasion.
I had a curt reply saying "it is not our policy to reissue expired vouchers, Sorry for any inconvenience".

What? so they are just keeping my £20? I understand they would incur a small cost of a paper voucher and a stamp, but I really think that is rubbish customer service.

So you are at fault for not keeping an eye on the expiry date but you say they are robbing you because you failed to use them in time :think:! Had you used them before the expiry date you would have had your £20 worth of goods, not their fault you did not and I am sure the T&C's/expiry date was very clearly stated.

marvin

Simple answer is people should give vouchers without expiry otherwise know as cash.

Then the company profit and loss would be zero and the OP recipient would be free to spend the voucher anywhere they like.

Some companies do offer to extend, the ones who do the Bull Ring vouchers wanted £28 to reissue a voucher for £35. So to say it is not possible is not true it is simply company policy.

Sooler

WTFH wrote: »

Yes it does.
The voucher is closed once it expires. Financially it is no longer on the books and it's value is fully accounted for. They cannot "extend" it, they would have to issue a new voucher.
What expiry date do you suggest goes on the new one?
How do you suggest they account for the P&L associated with it?

Well they can issue a new one then. Who cares how they run their finances? It's the service provided to the customer that matters.

Truepat

Sooler wrote: »

Well they can issue a new one then. Who cares how they run their finances? It's the service provided to the customer that matters.

At the weekend I bought some stuff at Sainsbury's and got a voucher for £3 off a £20 shop that expires at the start of February.
Vouchers I get from Tesco's have an expiry date.
My £10 of next purchase voucher from Argos has an expiry date.
I have some vouchers for a couple of different restaurants, both have expiry dates.
Even my Amazon vouchers have expiry dates (not until 2015 though).

Why is it poor customer service for these to expire?
At what point do we take responsibility for our own actions and stop this old concept of everything bad is always somebody else's fault (that is soooo last decade)?

dors01

I think you should get another £20 voucher from the company, they have provided you the promise of £20 worth of goods from a selected retailer regardless of expiry date.
It might be worth sending a written letter to them recorded delivery asking that they honour the value of the cash that you have given them or refund you your initial payment.
I am not a lawyer but I am pretty sure you are entitled to the value of the voucher in some way.