Mighty Deals - appalling customer service

MightyDeals_representative

Hi babybluegirl,

I am going to find out who controls this email address, and i will investigate this for you.

Do you have the original voucher code given by MD?. Just for your reassurance MD do not hold your bank details on file for World Pay. Your details are 100% safe, however I understand your concerns, so please just supply up to and including the @ on your email address.

Thank you.
MD

babybluegirl

Hi there,

Thank you for your reply. I won't type the whole email address before the @ sign, but the first bit is:

ccha

There are three remaining characters which I won't reveal. Hope that's okay.

As to the code that Mighty Deals provided, it is: M3F739519

Looking forward to your reply back. I have still no replies from my emails dated 5 April and 10 April that I sent to them with the email I already listed and the ticket that I opened too has not been responded to.

babybluegirl

1:12pm

MightyDeals_representative

Hi babybluegirl,

I have found you on the portal now!

I have passed your issue to our Customer Support Team, and i have asked for an URGENT response to your query.

Thank you or your continued patience.
MD

babybluegirl

Thank you for your reply! I'm glad you've found me on the system now and I hope to hear back from them very soon as I don''t have much time left to use the voucher.

babybluegirl

12:33pm

Exile_geordie

MightyDeals_representative wrote: »

I am going to find out who controls this email address, and i will investigate this for you.

MD

Amazing - a rep doesn't even know which department controls a customer feedback email address. That is some operation.

MightyDeals_representative

hI BABYBLUEGIRL,

Our Customer service Manager advises that he contacted you on 21/4 via our ticket system. However please see below link.

Please follow te below link which displays your giftcard.



[Removed]

Thank you
MD

Homecoming

MightyDeals_representative wrote: »

hI BABYBLUEGIRL,

Our Customer service Manager advises that he contacted you on 21/4 via our ticket system. However please see below link.

Please follow te below link which displays your giftcard.




Thank you
MD

^I'm a bit concerned that you have posted Babybluegirl's gift card code publicly - I hope that won't allow someone else to redeem her card.

If so, maybe you could remove the link and PM / email it to her privately instead?

babybluegirl

Thank you for your reply. Can you please delete your message now that I have printed up my long awaited Debenhams voucher as I'm concerned anyone can print this up and use it.

I have been checking both email and Mighty Deals account more than once a day and I have received nothing since 30 March. No reply to my ticket which you say was on 21/4 - in fact, there's no sign of my ticket when I click on that particular tab!

babybluegirl

4:20pm

babybluegirl

Homecoming wrote: »

^I'm a bit concerned that you have posted Babybluegirl's gift card code publicly - I hope that won't allow someone else to redeem her card.

If so, maybe you could remove the link and PM / email it to her privately instead?

Unbelievable eh! Good job, I've done some retail therapy and redeemed my voucher. I was a bit worried when I entered the gift card code in case someone had already used it before I did!

I have just bought some bits online and the code worked. I even tried again, just to make sure it wouldn't be able to be used a second time.

babybluegirl

2:36pm

Homecoming

babybluegirl wrote: »

Unbelievable eh! Good job, I've done some retail therapy and redeemed my voucher. I was a bit worried when I entered the gift card code in case someone had already used it before I did!

I have just bought some bits online and the code worked. I even tried again, just to make sure it wouldn't be able to be used a second time.

babybluegirl

2:36pm

Ah, that's good news! :-) I thought at first I may have been misunderstanding how the voucher worked, it seemed like such a silly thing for them to do.

Glad you got to spend your long-awaited voucher at last!