Mighty Deals - appalling customer service

MightyDeals_representative

Good afternoon hb95128

Thank you for your post. I am really sorry to hear you are dissapointed with us. Please could you email me directly at customerfeedback@mightydeals.co.uk so I can resolve this for you?

Many thanks

MD

babybluegirl

MightyDeals_representative wrote: »

Good afternoon hb95128

Thank you for your post. I am really sorry to hear you are dissapointed with us. Please could you email me directly at [EMAIL="customerfeedback@mightydeals.co.uk"]customerfeedback@mightydeals.co.uk[/EMAIL] so I can resolve this for you?

Many thanks

MD

I bought the Debenhams £10 e-gift card for £5 and I've yet to receive the email message and link to print out the Debenhams voucher I've been on this website and read all the complaints against MightyDeals and I've even emailed them based on messages like above but I've not heard back from them at all! Been days now

babybluegirl

2:30pm

MightyDeals_representative

Good Morning babybluegirl,

I am sorry that you are having so many issues.

Could you please provide your voucher code, and the email address used to process this order, this will enable me to investigate this with our Customer Support Team.

Thank you for your patience
MD

Rathean

People you are dealing with a one-man band who relies on retailers for service provision. ANY business that does not offer a phone number (that gets answered!) is to be avoided, basic rule of Internet shopping.


The poor lad is probably sobbing in the corner of his bedroom with the curtains closed

babybluegirl

MightyDeals_representative wrote: »

Good Morning babybluegirl,

I am sorry that you are having so many issues.

Could you please provide your voucher code, and the email address used to process this order, this will enable me to investigate this with our Customer Support Team.

Thank you for your patience
MD

I have already done this and have yet to have a reply back! Bought this Debenhams offer on 30 March and wrote an email to you on 5 April and am still patiently and frustratingly waiting for a reply email back or an acknowledgment. I have already emailed giving you my voucher code and email address.

I will do it again now.

babybluegirl

3:25pm

babybluegirl

MightyDeals_representative wrote: »

Good Morning babybluegirl,

I am sorry that you are having so many issues.

Could you please provide your voucher code, and the email address used to process this order, this will enable me to investigate this with our Customer Support Team.

Thank you for your patience
MD

I originally sent an email on 5 April and after seeing your message on 9 April, I have resent my email to the email quoted in the previous posts on 10 April, and I am still waiting for a reply/answer/outcome!!! This is disgraceful seeing as I purchased this Debenhams offer on 30 March 2015 and the money has been taken out of the account and nothing to be shown for!

babybluegirl

8:28pm

babybluegirl

Four days later and still nothing, no reply, nothing I have until 29 April to redeem and use this Debenhams £5 for £10 e-card! What a joke... at this rate I won't be able to - not for the want of trying.

babybluegirl

7:50pm

MightyDeals_representative

Hi Babybluegirl

Can you please confirm the email address that you are sending your emails to, so I can check this for you. Also provide me with your emai address.

Thank you for your continued patience.
MD

babybluegirl

MightyDeals_representative wrote: »

Hi Babybluegirl

Can you please confirm the email address that you are sending your emails to, so I can check this for you. Also provide me with your emai address.

Thank you for your continued patience.
MD

Thank you for your reply. The email message has been sent to the email you have mentioned in the above posts. I have copied/pasted so that the spellings have been correct and I have not had the emails bounced back.

[EMAIL="customerfeedback@mightydeals.co.uk"]customerfeedback@mightydeals.co.uk[/EMAIL]

I even included a screen shot/print screen picture of what I see on the screen showing that I have bought the Mighty Deal offer, have the code and redeemed it and look forward to an email if I've been successful. Can't do anything when I click on "View Voucher" though.

I'd rather not write the whole email that I used to pay Mighty Deals, can I give you a bit of it or PM you? Can I give you a few letters at the beginning or end and the domain address? Let me know.

Looking for your reply at your earliest convenience.

Thanks,

babybluegirl

8:46pm

MightyDeals_representative

Hi babybluegirl,

I am going to find out who controls this email address, and i will investigate this for you.

Do you have the original voucher code given by MD?. Just for your reassurance MD do not hold your bank details on file for World Pay. Your details are 100% safe, however I understand your concerns, so please just supply up to and including the @ on your email address.

Thank you.
MD