Breaking Through, Travelling On

ZTD

Karmacat wrote: »

Okay, I can't put it off any longer, I'm going to sort the phone contract.

You're going to have your phone assassinated?

Were you made an offer you *could* refuse?

Karmacat

ZTD wrote: »

You're going to have your phone assassinated?

I wish :mad::cool::huh::exclamati:wall::wall::wall:
That's three quarters of an hour I'll never get back. I was passed over to the specialist support section, and when it got to "take out the sim (again!) and put it in another phone", because my account is in perfect order, I told them I'd be taking it to a Three shop on Monday - it's a 15 minute train journey, 20 mins walking each end. If I don't get it sorted soon, the PAC code will expire and I'll have to get another one. Meanwhile, I'm paying for two sets of mobile access and using neither ...

Were you made an offer you *could* refuse?

My phone refused there's a difference

[Deleted User]

It must be so frustrating for you, KC. I really hope you get things sorted out soon.


These companies don't realise the time and effort needed to actually speak to anyone face to face when something can only be sorted out by a real-life person:mad:.


I'm annoyed myself today because to claim the life-changing amount of £3.17 that Halifax told me I have in a forgotten bank account that I traced I have to present documentation at my 'local' branch. This involves a round trip of 39 miles and is in a town I have no need to visit for any other purpose. The cost of petrol will outweigh the amount of my windfall so I'm tempted to just forget about it. Goes against the grain for me to give a big financial institution money I don't have to though. I emailed them and the only way they have to repay the money is in person after seeing my documents and my signing to close the account.

Karmacat

Hi CBC!

With my own frustrating phone situation, I'll go to a shop on Monday - I might try my Carphone Warehouse, where I bought the phone, first, or I might go straight to the Three shop, which is a 30 minute rail trip, not sure yet.

I feel for you in your own frustrating situation! It's a long way for very little is there *anything* else you can do over that way? A tourist-type thing? How about making a complaint to get it sent as a cheque? It's a lot of time, money and energy otherwise ... as you say, these companies have no conception of what they put us through. I made the decision not to have anything to do with the Halifax years ago, when I found them to be unbelievably shoddy, but I had to deal with their "Bereavement" branch last year - they were awful, they think they're so special but for people like me, hundreds of miles away from the credit info they were asking for, they're a nightmare. My sympathies!

Suffolk_lass

I am guessing here but did anyone check that your sim card will work with the new handset? If not, you need to capture the data on your old sim card (and Carphone WH did this for me when I broke my old phone) by using a same-version handset, copying it to a PC via a cable, then uploading that "back" to a new sim card of the new handset version. I did not like the idea of my saved data on their PC so I took my laptop in. As I think I mentioned before, I am increasingly adding people to my Google contacts (and saying no to all the applications that want to share meaningless drivel with them) as it removes this issue between phones. My remaining issue is that the signal is so bad here in the country that my phone battery eats its life up, trying to find a network

michelle09

Eek, that is so annoying KC. Phone company CS is truly awful, not sure if it's the people they hire or the training they give them. Hope it's sorted soon!

ZTD

carbootcrazy wrote: »

I'm annoyed myself today because to claim the life-changing amount of £3.17 that Halifax told me I have in a forgotten bank account that I traced I have to present documentation at my 'local' branch. This involves a round trip of 39 miles and is in a town I have no need to visit for any other purpose. The cost of petrol will outweigh the amount of my windfall so I'm tempted to just forget about it. Goes against the grain for me to give a big financial institution money I don't have to though. I emailed them and the only way they have to repay the money is in person after seeing my documents and my signing to close the account.

Don't forget about it, but remember it doesn't have to be urgent. In fact make sure that when you're out and about you remember about it and plan accordingly. I've paid cheques in at Fort William, despite it being nowhere near where I live. TSB branches are surprisingly few and far between near where I live.

ZTD

Karmacat wrote: »

Today: sigh, the phone. Realised that my password for my TalkTalk account is probably different from the one used to gain internet access. And I have no idea what that one is

Go onto your account and see if it tells you somewhere there.

Karmacat wrote: »

The instant contact we have these days is wonderful in comparison.

It has its upsides and downsides. It's good for real emergencies, but too many people lose their sense of proportion and treat a lack of contact as meaning they're instantly dead.

greent

carbootcrazy wrote: »

I'm annoyed myself today because to claim the life-changing amount of £3.17 that Halifax told me I have in a forgotten bank account that I traced I have to present documentation at my 'local' branch. This involves a round trip of 39 miles and is in a town I have no need to visit for any other purpose. The cost of petrol will outweigh the amount of my windfall so I'm tempted to just forget about it. Goes against the grain for me to give a big financial institution money I don't have to though. I emailed them and the only way they have to repay the money is in person after seeing my documents and my signing to close the account.

Is it a current account? - Can you order a cheque book and write a cheque to yourself (and then send in a letter to close it when the balance is nil)

Karmacat

Suffolk_lass wrote: »

I am guessing here but did anyone check that your sim card will work with the new handset? If not, you need to capture the data on your old sim card (and Carphone WH did this for me when I broke my old phone) by using a same-version handset, copying it to a PC via a cable, then uploading that "back" to a new sim card of the new handset version. I did not like the idea of my saved data on their PC so I took my laptop in. As I think I mentioned before, I am increasingly adding people to my Google contacts (and saying no to all the applications that want to share meaningless drivel with them) as it removes this issue between phones. My remaining issue is that the signal is so bad here in the country that my phone battery eats its life up, trying to find a network

that kind of blurred for me, SL, I'm sorry - though the new sim card definitely works with the new handset, I checked the spec before I bought, and it *does* fit in to the right slot if that's what you mean.

Thank you for posting it - and interesting what you say about Google contacts, I'll bear that in mind.

Even though it's a trek to the Three shop, given my energy levels, it's better than trying to do the above ... I couldn't hack it right now, after what I've done already :o:o I wish I could, I have a blind spot about tech setup.

michelle09 wrote: »

Eek, that is so annoying KC. Phone company CS is truly awful, not sure if it's the people they hire or the training they give them. Hope it's sorted soon!

Honestly, I think it's me, not them and maybe the sim card *is* faulty. Either way, they can do the setup, the phone companies make massive profits!

ZTD wrote: »

Go onto your account and see if it tells you somewhere there.

I found it soon after, Z, it was printed on the router