Seller appears on doorstep...

Flyonthewall

Domben wrote: »

Hi sorry I know this doesn't belong here, but I have a question to ask and can't figure out how to do this ��could anyone help me please?

On the main forum page at the top on the left hand side is a button that says New Thread. Click that and you can ask a question and start your own thread/topic.

Contains_Mild_Peril

What did the listing say about delivery? If the courier was not specified I don't think any eBay rules have been broken here. Did you give a reason for declining the offer of personal delivery? If the seller thought it was just because you might be out, they may have thought it was worth a try anyway and it maybe didn't even occur to them that this might be unwelcome. If you then refused delivery (I'm not quite clear from your OP whether this is the case) I can understand the husband thinking you were being unreasonable, though there's no excuse for him shouting and making a scene.
Since this is clearly troubling you, it might be worthwhile sending the seller a polite message to clarify any misunderstandings. I wouldn't worry that they know your address: you said they're not local anyway, and there is nothing in the experience you described that would give me any reason to suspect they'd be any sort of threat in the future. Just avoid dealing with them on eBay again and move on with your life - they will do the same.

gunsandbanjos

Flyonthewall wrote: »

Who's we?

I'm not the only one who has said they understand where the OP is coming from.

Tell me what you would have done differently? Just the last part when the guy delivered the item or something before that?

We as in me and you! It's a well known phrase when two people disagree:cool:

I don't need to do anything differently for the last part, as I said, it would never have got to the stage of the guy being angry. As I would have opened my door and said thank you very much for personally bringing my package to me sir.

Buick

Domben wrote: »

Hi sorry I know this doesn't belong here, but I have a question to ask and can't figure out how to do this ��could anyone help me please?

you'll need to click on 'new thread' at the top

Flyonthewall

Mojisola wrote: »

No, he shouldn't have reacted like that but the OP bought something and he was asked to drop it off, he was standing on the doorstep, the door had been opened and the OP was saying "No, take it away and post it to me".

What harm would it have done to accept the parcel? If the OP then wanted to leave a comment that the parcel had not been sent in the expected way, fair enough.

They didn't say that to the guy. They told them to post it in a message to the seller. They simply pointed out to the guy that it wasn't what they agreed.

They never said they didn't accept the parcel. I assume that they did.

Buick

Flyonthewall wrote: »

I'm surprised at the replies on here.

Oh I've long since stopped being surprised by the replies on an internet forum :rotfl:

It sounds like in this case the seller has pocketed the postage money and brought the item round themselves. Then got narked when reminded by the buyer that they wanted to have the item posted rather than have some random stranger banging on their door. Fwiw I think the OP has a point.

Arlandria606

gunsandbanjos wrote: »

No, but it would never have got to that stage as I'd have responded in a sensible manner when the seller very kindly offered to hand deliver my item to me.

I did respond in a sensible manner. I said no, as I have every right to.

soolin wrote: »

Actually whilst trying to see both points of view I fear this has now wandered into the ridiculous.

Heaven forbid I should disclose my buyers details to anyone.....I'm sure the staff at the Post office will know exactly where to send my items even though I appear to be expected to use a blank address label.

The seller doesn't actually give my address to the Post Office, though. The PO becomes aware of my address in the course of performing a service they've been employed to do - a service that has rules, regulations, and protection if they misuse that information.

Her husband doesn't have any of that as a private individual, and that's why she has no right to pass on my details.

--

The bottom line is that the seller asked, I said no, and that was ignored. I have a number of reasons for saying no, and without meaning to be rude, they're no-one's business but my own. Just because one person doesn't understand why it's a problem because it wouldn't be for them, that doesn't mean it isn't legitimately a problem for someone else.

Arlandria606

Flyonthewall wrote: »

They didn't say that to the guy. They told them to post it in a message to the seller. They simply pointed out to the guy that it wasn't what they agreed.

They never said they didn't accept the parcel. I assume that they did.

Actually I didn't get the chance to. He wasn't visibly holding it when I answered the door and as soon as he got angry he started moving back up the drive and left without offering it. It was small and soft so could have been in a pocket, but I didn't actually see the package at any time.

It has since been marked as dispatched so hopefully it's in the post to me now.

--

I think I said before, and if not I'll say it now: I'm not trying to say that a seller personally delivering an item is inappropriate. What I'm saying is that if a seller asks and the buyer says no, ignoring that IS inappropriate, especially when the person that shows up on your doorstep isn't the seller themselves.

Ms_Chocaholic

Arlandria606 wrote: »

The seller doesn't actually give my address to the Post Office, though. The PO becomes aware of my address in the course of performing a service they've been employed to do - a service that has rules, regulations, and protection if they misuse that information.

Her husband doesn't have any of that as a private individual, and that's why she has no right to pass on my details.

I regularly give parcels to my husband to post for me, are you saying I should put them in a black bag so he doesn't see the address.

Flyonthewall

gunsandbanjos wrote: »

We as in me and you! It's a well known phrase when two people disagree:cool:

I don't need to do anything differently for the last part, as I said, it would never have got to the stage of the guy being angry. As I would have opened my door and said thank you very much for personally bringing my package to me sir.

Ah. I read that slightly differently lol. Yeah, ok, I know the phrase when I read it right

Well that was different to the OP which is what I meant; what would you have done differently to the OP. The OP had a right to say it wasn't what they agreed, it's an obvious thing to say when someone turns up unexpected at your door like that. Doesn't mean they didn't accept the parcel or that they wouldn't have thanked them if they hadn't got angry.

I mean, we have no idea when the OP appointment was. If they weren't expecting any parcels, weren't expecting the seller and the item would take longer by courier, him turning up could have made them late for the appointment or distrupted something else they had going on.

So while just accepting it and saying thanks like you're really happy is fine in theory there shouldn't be any harm in politely pointing out that you didn't agree to it. Shouldn't people speak up if something is completely fine? Isn't it best the seller know so as to improve their service in future? Or at least best that the guy knows in case his wife sends him out on anymore trips to hand deliver things?

Also what if they have another situation like this and did this with a really nasty buyer? Apart from opening a case and getting the item and a refund plus being able to leave negative and low stars, they could have done anything to the husband delivering. Not everyone is nice, not everyone looks at things in the same way and the seller is best off learning from this situation.