Seller appears on doorstep...

soolin

FinanciallyUnsavvy wrote: »

I'm also a bit shocked at the responses on this thread!

OP, I'm with you. I am very wary about buyers who want to collect items and the same would apply for sellers who want to deliver the items themselves. Especially when you've already stipulated no, you don't agree to that!

I can see the point of the argument of a courier coming to the door no different - but couriers are employed/licensed to do that. A courier wouldn't start throwing abuse at you when you answer the door!

With regards to the ebay transaction, I wouldn't contact the Seller directly at this point. I'd email eBay and explain the situation to them. I'd say a stranger turning up at your house when you've clearly said NO is cause for concern.

Honestly what exactly do you expect eBay to do if a buyer phone sup and says seller delivered by hand rather than posted?

marleyboy

Arlandria606 wrote: »

I recently made a purchase on eBay. The seller contacted me yesterday to ask if her husband could drop off the item today, since he'd be in the area. (They're not local.)

I'm not comfortable with a random stranger appearing on my doorstep (as I'm usually at home and receive a lot of deliveries I know my usual delivery guys)

Curious.....Had the seller said they will get a courier to deliver, would you have insisted it was YOUR courier who did the job? Be that the majority of couriers delivering to non local areas, are likely to be complete strangers.

likelyfran

It's to do with basic communication and manners. I take it those things aren't fashionable these days. Buyer said no and got different means of delivery than that which she paid for. Other ins and outs and what ifs are completely irrelevant. Imo, a negative feedback is appropriate.

chib

As a frequent eBay user I think it's great the seller offered and just awkward that the OP refused the option - did you accept the item when he delivered it? Nobody has ever offered that to me and I'd be glad if they did.

However as the OP refused the offer, it was wrong of the seller to proceed against their wishes. I understand why the OP is upset.

The statement around knowing the delivery drivers is invalid, any courier could have been used and with that the driver could have been changed - our postman changes around three times a year.

marleyboy

It's to do with basic communication and manners. I take it those things aren't fashionable these days. Buyer said no and got different means of delivery than that which she paid for. Other ins and outs and what ifs are completely irrelevant. Imo, a negative feedback is appropriate.

That's not really answering the question is it? I would think it is pretty relevant had the seller offered to send it via courier. I mean OP does specifically say they do not want strangers knocking at their door, so would OP insist that the courier be someone they personally know or not?

It is to do with basic communication and manners, I would not want OP being offended by the fact the courier is a complete stranger.

gunsandbanjos

As others said why is the seller different to a courier you don't know?
You say you know all your delivery drivers, but what if ones sick and a new guy covers his route? Would you refuse delivery? These delivery drivers you know were all strangers at one time.

As to giving a negative? Wow, just wow. This is why I don't sell on eBay very often.

GabbaGabbaHey

skivenov wrote: »

I've been known to drop items off in person if I'm in the area so people get their purchase quicker.

Don't you then run the risk of them raising an INR claim (assuming that they have paid by PayPal)?

Flyonthewall

The OP obviously opened the door to the seller as otherwise the seller wouldn't have been able to get angry at them. They said they weren't comfortable opening the door to strangers and they know a lot of courier people who deliver to them due to having many deliveries.

That doesn't mean they wouldn't open the door to someone they didn't know, they just aren't as happy opening the door to strangers. So if it were a different courier that they didn't know they'd have opened the door to them and it doesn't mean the OP was being awkward or trying to get the seller to use one of the couriers they know.

Arlandria606

sarahg1969 wrote: »

You'd have been happy enough if he said he was a courier, wouldn't you? I don't see the problem.

If he'd said he was a courier, I'd have asked to see his ID, the way I always do, which he wouldn't have been able to show. Even if I forgot, there would have been no delivery info on the package, so it would have been obvious. So no, I wouldn't be "happy enough" if he'd lied to me.

retiredin2011 wrote: »

Oh my God!
Are you for real?
Seller personally delivers item and you do nothing but moan.

It wasn't the seller. It was someone the seller knew and they didn't deliver an item, they showed up unannounced on my doorstep.

skivenov wrote: »

Exactly. I've been known to drop items off in person if I'm in the area so people get their purchase quicker. I'd have put it down as customer refused delivery, kept the item and your money.

How would you prove that the delivery happened? You've got no receipt or tracking info - as far as eBay's concerned, you can't prove anything. The buyer would open a case and you would lose on that basis.

Dunroamin wrote: »

School holidays anyone?

Not sure why this is relevant?

steveo3002 wrote: »

the parcel delivery guy would be any random stranger , and most likley knocked the package around on the way

vs hand delivered ...dont see a problem , open the door and say thank you bye , job done

Actually no, the delivery guy wouldn't be a random stranger. Chances are they'd be a previous delivery guy, who I'd know, and failing that, they'd be employed by (or at least associated with) a delivery company. Why's that relevant? Well, it gives me some reassurance that their delivery guys aren't crazed maniacs, and they also have insurance and a follow-up system in case of any problems. A private individual doesn't have either of those things.

marleyboy wrote: »

Curious.....Had the seller said they will get a courier to deliver, would you have insisted it was YOUR courier who did the job? Be that the majority of couriers delivering to non local areas, are likely to be complete strangers.

No, I wouldn't - see above.

Flyonthewall wrote: »

The problem is they said no. There reason is not important, no should mean no. It was meant to be posted (buyer I assume paid for postage) and the seller should have done that.

Exactly. Thank you!

soolin wrote: »

Honestly what exactly do you expect eBay to do if a buyer phone sup and says seller delivered by hand rather than posted?

Nothing. But that's not what happened. It wasn't the seller that showed up. The seller has passed on my name and home address to someone uninvolved in the contract of sale, who has then appeared at my front door and become angry and threatening. How is that not in violation of eBay's policies?

Flyonthewall

gunsandbanjos wrote: »

As to giving a negative? Wow, just wow. This is why I don't sell on eBay very often.

Would you give positive feedback to someone who turned up unannounced and started threatening you? I certainly wouldn't! That is not good customer service.

There was no need for the seller to react in such a way. The buyer hadn't agreed to that arrangement, pointing that out to the seller shouldn't lead to them getting threatened by an angry guy on their doorstep.