New stairs carpet wearing after a week?!

Biggles

callmechar wrote: »

It is a cheap carpet but it has a good underlay. I know very little about carpet and decided on an average priced carpet with good underlay.

To be fair, it isn't even an average priced carpet. CarpetRight's website lists five price bands and the lowest band is 'Less than £15'. This was listed as £8.99, ie one of their cheapest.

callmechar

Well it states that it is for hall stairs and landing. Even if its budget it should last more than 2 weeks!

Biggles

callmechar wrote: »

Well it states that it is for hall stairs and landing. Even if its budget it should last more than 2 weeks!

Oh, it's polypropylene - it will probably last for quite a while. But it might not look great.....

callmechar

I'll see what customer services say tomorrow.

I wouldn't expect this to look like this

rds60h

All the comments about not using CarpetRight don't help, and besides the carpets they sell are from the same places that the independent shops buy from so if the same carpet had been bought from an independent it would have made no difference.
On the cost side of things CarpetRight make their biggest profit on the underlay and accessories, the underlay you have used should have been efficient enough for use but rubber crumb underlay would have been better although more expensive.
Your problem really does appear to be the carpet and as such you need to keep pestering CarpetRight and keep telling them that with what has happened it appears that the carpet is not fit for purpose as they have advertised. You really need someone from CarpetRight to come and inspect the carpet and check the way it has been fitted as that could also be the problem.
If you do not get satisfaction with CarpetRight inform them that you will continue your complaint through Trading Standards and go down that route.
One other possibility of redress is if you have paid by credit card, if so then approach them about the problem, because they will recompense you if they agree that the carpet is not fit for purpose.

callmechar

Well the have agreed to replace it free of charge. I have ordered another carpet which is more expensive and no extra charge.

They said that carpet is not for stairs (even though their website says it is and also the sales person said it is ok for stairs).

GlynD

In my experience most carpets will do this and not only on the stairs, despite the quality of underlay. The pile will flatten in all well used areas. The only two types which stand up to it better than others are Wilton and Axminster. Axminster is obviously quite a hefty cost as it's all wool and I think there's only one manufacturer left in the UK (Ulster Carpets - I used to work there when I was in my teens). It does have a lifetime guarantee though. Wilton has man made fibres in it and is a cut above (no pun intended) most other carpets in my opinion, but it's very good for resisting pile flattening - that's not to say it doesn't flatten, it does, but it comes up better when hoovered.

spacey2012

Its a £4 a metre at trade price faux wool twist carpet carpet, it will behave like a £4 a metre carpet, there is no such thing as free fitting, it is all on the price .
This firm operate from huge premises that cost hundreds of thousands a year in rent and rates this is why they have such a high mark up.

A Decent 80/20 wool twist that will wear on stairs is £23m2 trade + vat + cutting charge to buy.

No disrespect intended but a £4 a metre carpet will not wear like a £23 a meter one.
You got exactly what you paid for, a very cheap nasty carpet from a walk in "convenience" high street trader with huge overheads and a whopping mark up, especially on the underlay.


The other stuff they put down will do the same.

flea72

I was always told that stair carpets need to have a very short, tight pile. If it changes shade when you rub it in different directions, then it isnt suitable for stairs

I disagree with the comments on carpetright. My stair carpet was bought from them 15yrs ago. It shows no sign of wear, or pile flattening at all.

Marmaduke123

Too late now but you really do need a better carpet for a heavy wear area like the stairs. Good underlay won't make a lot of difference if the carpet isn't up to the job.

I notice it's 100% synthetic, that probably explains why it's flattening and doesn't recover.

Aren't carpets labelled as to their suitability for different areas of the house? On the back of the sample square as I recall. Yours seems like a carpet for bedrooms