PSN account hacked, now I have it pay to get it back from being banned?

tomtoon

Ximian wrote: »

Sony should have records (hopefully) of where your account was accessed from, time and date, IP Address etc.. Sony might be able to see that the IP Address was different to your usual address but there is no proof that it wasn't you that accessed the account from a different location anyway. I doubt that Sony would be interested in pursuing the culprit if they tracked the IP Address down, all for £120. They would still need to prove who accessed your account.

This might help: http://uk.ign.com/articles/2013/12/06/hacked-psn-accounts-used-to-make-fraudulent-charges

This is interesting. If sony US pay back so can the UK surely?

DCFC79

tomtoon wrote: »

This is interesting. If sony US pay back so can the UK surely?

You would think so but unless Sony state they will refund any monies to UK users as well as those in America then no they dont have to.

tomtoon

I will query it with them tomorrow.
It's not even the refund I'm after.. I'm after the account being cleared so I can use it again as I got the money back from the bank which they said wasn't an issue (at first)

tomtoon

Just queried with them and they admitted sony Europe are a lot worse at refunds than sony USA.
The guy was very on my side and agreed with everything I said and to query when a supervisor rings back

custardy

tomtoon wrote: »

Just queried with them and they admitted sony Europe are a lot worse at refunds than sony USA.
The guy was very on my side and agreed with everything I said and to query when a supervisor rings back

Customer service basics
Agree,do nothing

tomtoon

custardy wrote: »

Customer service basics
Agree,do nothing

What I meant was he was more on my side compared to everyone else I spoke to who was kind of rude and basically saying it is my fault...

Whereas this guy was very relaxed, chatty and was speaking to me as if he knew me, and understood and actually agreed.

bod1467

tomtoon wrote: »

and understood and actually agreed.

... and will still do nothing. Being empathetic is easy, especially when they have no come-back and no responsibility.

tomtoon

I'll see what Head Office say... Hopefully they may change their mind now I've pointed out the Sony USA thing.. Yeah it's different divisions but same brand and company at the end of the day

WTFH

How complex was your password?
What sort of email address were you using?

custardy

tomtoon wrote: »

What I meant was he was more on my side compared to everyone else I spoke to who was kind of rude and basically saying it is my fault...

Whereas this guy was very relaxed, chatty and was speaking to me as if he knew me, and understood and actually agreed.

Yup and you will remember how decent that guy was.
Despite doing anything
As I said basic customer service