T-Mobile worse experience of customer service I have ever experienced.

cootuk

I bet "G" gets a bonus for getting rid of another PITA whiner.
No doubt they have procedures to follow..and constantly interrupting them when they are on a "set piece" isn't going to help.

spannerzone

Wow......I didn't read any of that, I glanced at it in shock and gave up. I don't really think you've helped yourself here by writing down every little detail of your Tmobile odessey.

We all have to deal with crappy 'press 1 for billing, 2 for new customers, 3 for suicide' but I don't want to read about it - just providing the basic facts would suffice and will get more help replies.

rmas21920

This post is ridiculous.

3000 plus words for a complaint about £4.37 that was dealt with and cleared by the first advisor. Why there was any need at all to continue complaining about you initial complaint being resolved I do not understand.

I can only hope that writing down word for word in the complaint letter to T-Mobile their IVR options is an attempt at irony.

You've got your money back, carry on living your life.

Edwardia

OH and I have both been contract customers with T-Mobile since they began. Have also had 3, Vodafone etc and never been happy. We both think T-Mobile customer services is the best out there.

Dealing with automated systems can be frustrating but from the post it looks like OP pushed a load of options in order to try to speak to someone.

If you have a block on premium and international numbers, if the phone has NOT left your possession (and that includes being left unlocked around kids, on desk etc) then to me it seems worth questioning whether there is a scam going on.

There is an option in the menu for stolen/lost phones which gets a human and they also deal with stuff like phone record queries for police so presumably scams.

The billing team also has a human option and then there is anything else option.

Randomly pushing buttons, getting annoyed, not allowing the agent to talk and sobbing with frustration seems to me a bit OTT.

My phone never leaves my person while I'm awake, it has a keyboard lock and if I don't recognise the caller I don't answer. I have never enable BBM so I don't get random messenger msgs. I don't open SMS texts from people I don't know either, my number is also listed with the Telephone Preference Service.

If I found an item I was sure I hadn't done on the fully itemised bill I would query it immediately.

Do think OP really overreacted and T-Mobile always excellent IME.

trinidadone

T-Mobile chose not to respond to my complaint, so I took the complaint to the CISAS. T-Mobile awarded me £150.00 compensation, a cheque would be with me in a few weeks.

To those who supported me, a great moneysaver.

To the Haters, you know where you need to go

Job Done!!

Anoneemoose

trinidadone wrote: »

T-MNobile chose not to respond to my complaint, so I took the complaint to the CISAS. T-Mobile awarded me £150.00 compensation, a cheque would be with me in a few weeks.

To those who supported me, a great moneysaver.

To the Haters, you know where you need to go

Job Done!!

If T-mobile awarded you then believe me, it was probably only a gesture on behalf of their legal team to stop one of their poor employees having to deal with that!!

I didn't read it all but it sounds like you didn't deserve £150 compensation at all - it was money to shut you up!!

Anoneemoose

Anoneemoose wrote: »

If T-mobile awarded you then believe me, it was probably only a gesture on behalf of their legal team to stop one of their poor employees having to deal with that!!

I didn't read it all but it sounds like you didn't deserve £150 compensation at all - it was money to shut you up!!

I realise this may sound harsh (which was not my intention) however it is the truth.

wongawonga

trinidadone wrote: »

T-MNobile chose not to respond to my complaint, so I took the complaint to the CISAS. T-Mobile awarded me £150.00 compensation, a cheque would be with me in a few weeks.

To those who supported me, a great moneysaver.

To the Haters, you know where you need to go

Job Done!!

So your have us believe that since you made the over the top original post on 29-12-2013. You went to CISAS and you were awarded £150 by T-Mobile who havent replied to you.

You seem to make a habit of getting intl charges waived.
https://forums.moneysavingexpert.com/discussion/4855638

ladymagpie

I don't think the OP is being genuine either. There is no way that CISAS could have investigated and closed the case within 3 days this close to Christmas, and over new year too. Also, £150 is a very high compensation amount when the complaintant hasn't suffered any loss.

peachyprice

trinidadone wrote: »

T-Mobile chose not to respond to my complaint, so I took the complaint to the CISAS. T-Mobile awarded me £150.00 compensation, a cheque would be with me in a few weeks.

To those who supported me, a great moneysaver.

To the Haters, you know where you need to go

Job Done!!

Just, don't lie, especially when it's this obvious..