T-Mobile worse experience of customer service I have ever experienced.

trinidadone

Anoneemoose wrote: »

If T-mobile awarded you then believe me, it was probably only a gesture on behalf of their legal team to stop one of their poor employees having to deal with that!!

I didn't read it all but it sounds like you didn't deserve £150 compensation at all - it was money to shut you up!!

I could not careless if the money comes from customer service, legal department or any other department from T-Mobile, why would I?

"deserving" MMMMMMMMMMMMMMMMMMM you were not receiving the call. T_mobile believes differently

trinidadone

Edwardia wrote: »

OH and I have both been contract customers with T-Mobile since they began. Have also had 3, Vodafone etc and never been happy. We both think T-Mobile customer services is the best out there.

Dealing with automated systems can be frustrating but from the post it looks like OP pushed a load of options in order to try to speak to someone.

If you have a block on premium and international numbers, if the phone has NOT left your possession (and that includes being left unlocked around kids, on desk etc) then to me it seems worth questioning whether there is a scam going on.

There is an option in the menu for stolen/lost phones which gets a human and they also deal with stuff like phone record queries for police so presumably scams.

The billing team also has a human option and then there is anything else option.

Randomly pushing buttons, getting annoyed, not allowing the agent to talk and sobbing with frustration seems to me a bit OTT.

My phone never leaves my person while I'm awake, it has a keyboard lock and if I don't recognise the caller I don't answer. I have never enable BBM so I don't get random messenger msgs. I don't open SMS texts from people I don't know either, my number is also listed with the Telephone Preference Service.

If I found an item I was sure I hadn't done on the fully itemised bill I would query it immediately.

Do think OP really overreacted and T-Mobile always excellent IME.

good to hear you have had a good customer experience from T-Mobile I am very happy for you.

I am leaving this company soon, so I am not going to pursue the scam thing you have suggested. thanks for letting us know about which options have "humans" attached, but I hope I dont have to contact them again.

I was perfectly allowing the agent to speak, it was the agent at fault, which T-Mobile agreed to.

trinidadone

rmas21920 wrote: »

This post is ridiculous.

3000 plus words for a complaint about £4.37 that was dealt with and cleared by the first advisor. Why there was any need at all to continue complaining about you initial complaint being resolved I do not understand.

I can only hope that writing down word for word in the complaint letter to T-Mobile their IVR options is an attempt at irony.

You've got your money back, carry on living your life.

if you dont like this post, i suggest you dont read it. clearly you have not read the the original post correctly, as you would see this was not about £4.37, there was no need to complain more, because it did not happon.

living it to the full my boi, and all the way to the bank

trinidadone

spannerzone wrote: »

Wow......I didn't read any of that, I glanced at it in shock and gave up. I don't really think you've helped yourself here by writing down every little detail of your Tmobile odessey.

We all have to deal with crappy 'press 1 for billing, 2 for new customers, 3 for suicide' but I don't want to read about it - just providing the basic facts would suffice and will get more help replies.

just loike i said to the previous message, if you dont want to read the details, then move on. the options plays a part of what i wrote

trinidadone

cootuk wrote: »

I bet "G" gets a bonus for getting rid of another PITA whiner.
No doubt they have procedures to follow..and constantly interrupting them when they are on a "set piece" isn't going to help.

I dont really understand clearly what you have written, agents are there to serve customers, and not serve phone companies

trinidadone

Widelats wrote: »

Well, i have screwed t mobile and EE out of many hundredsl of pounds, and i hurl their debt collector letters in the bin before i open them, if it makes you feel any better.

hey widelats, me and you are on the same page, well done. this big businesses screw us all the time, its a shame many moneysavers here do not understand that, well done for your gain, i would really like to know more

trinidadone

Zebrdee wrote: »

trinidadone, T-Mobile are not the mobile phone company you used to know and deal with, my short answer is to go with a different one, not Orange or EE obviously.

your right on that score Zebrdee. I have been a customer with this company for 16 years, never defaulted a single monthly payment. I am leaving them next month, yaaaaaaaaaaaaaaaah cant wait

trinidadone

sharp910sh wrote: »

3153 words. jesus christ.

yes, i simply pasted the origanal letter, could not be asked to edit it, no swearing please

trinidadone

Mulder00 wrote: »

How long did it take you to listen to all the menu options and write them down? Surely there's no need in telling T-mobile what their menu options are?

You clearly have too much time on your hands...

no idea how long it took. i guess that two of us then

trinidadone

19lottie82 wrote: »

A grown man "sobbing" after a verbal tussle with someone in a call centre? I think you need to visit your doctor......

maybe the "sobbing" was OTT, shall we go to the DR's together then