Asda misuse of my payment card

Sosdon

£22 caused you all them problems whilst you will happily spend nearly £200 on christmas food.

Makes no sense.

No , you don't make any sense with your pithy reply , please read threads and engage brain in future please ..

tarkytarks

Ring the store direct, the local phone number will be on the website. You may have to press # * or 0 multiple times to get out of the automated menu system and into the switchboard, ask to be put through to the home delivery dept and speak to someone there about it. I've had similar problems with the south African call centre before but the store were able to sort things out pretty much instantly.

AndyF67

Thank you for the replies, even the smug person who reads all the terms and conditions for everything (I always wondered who that person was!) - I get paid on Tuesday now so I am not seeking anything from Asda in compensation, I will just put it down to experience and make sure I let as many people as possible know what a shoddy outfit they are and to think twice about getting shopping delivered from them.

Regards,
Andy

keyser666

This happens a lot with Asia and has happened with me, you need to call your bank and get the auth code for the ghost transaction and your banks fax number, give it to Asda CS they will get it cancelled their end

jimmy_cricket

A similar thing happened to my daughter. An order for delivery was cancelled by ASDA unbeknown to my daughter. So the order didn't turn up and at the same time they had ringfenced the money. As a 20 yr old student she had nothing to fall back on. Very shoddy and not even an explanation or apology.

Chickabiddybex

It's best to wait the 5 working days for the authorisation to expire on its own. If Asda call their bank to cancel it and they are as incompetent as the bank we use where I work then there is just as much chance that the bank will take even more money from you. This happened to me - the part of the banks that deal with businesses are rubbish and they can't understand you and probably get paid 2 pence an hour and you can tell! I tried cancelling an auth and they made a new one. Incompetence!

peachyprice

This happened to me, just the once, I've never shopped online with them since, and never will.

hullight

I used to work for a bank and took a lot of calls from people who had shopped online at Asda and needed pending card payments removing so they could use their money. It happened very rarely with other retailers. It was really annoying because the customers would get very angry with the bank as well!

GrungeMeister

Had this last December with Amazon & First Direct. 8 days it took for Amazon to lift the authorisation. Had to phone Amazon eventually and threaten them with all sorts to get them to progress the issue.

First Direct ? They honestly couldn't have cared less. Very disappointed with the call handler & after 20 years + with FD I went elsewhere.

j0nathon2

GrungeMeister wrote: »

First Direct ? They honestly couldn't have cared less. Very disappointed with the call handler & after 20 years + with FD I went elsewhere.

If they cancelled every authorisation, then all their customers would ever do is take this action and never pay for anything.