HMRC cheque "stolen" by whom?

jem16

antonic wrote: »

Apologies Jem,

I missed the point that she had asked for an electronic payment.

I would suggest complaining and asking for the following :

They are about to word a strong letter of complaint. My son, in particular, is furious with them.

1) Why wasnt the instruction for an electronic payment followed

Their previous answer, albeit via the call centre, said they don't do electronic transfers with PAYE, only with SA!

3) Details of where the PO was cashed - HMRC wont tell you WHO cashed it, but they will be able to ascertain WHERE it was cashed.

Yes, her bank said HMRC will know these details. It just seems rather odd that they wrote to her and said it had been cashed but asking her to check if she had received it. Why not tell her there and then where it had been cashed?

antonic

Macca83 wrote: »

But that still doesn't answer my question. How does that prove they posted it correctly? It proves it was approved, issued and cashed. But that doesn't prove it was posted to the correct person or place.

I think the statement was that 'if Hmrc correctly posted the cheque, then their attitude is that it hasn't been stolen from hmrc'

How do they prove that?

Because HMRC *should* post the PO to the address they hold on file OR the one that they have been asked to post it to, if they have written authority on file, to send it to a different address.

Also by law, a letter is deemed to have been received 2 days after the date of postage - so once the PO is generated and posted, 2 days later it is deemed to have been received at the appropriate address.

Macca83_2

antonic wrote: »

Because HMRC *should* post the PO to the address they hold on file OR the one that they have been asked to post it to, if they have written authority on file, to send it to a different address.

Also by law, a letter is deemed to have been received 2 days after the date of postage - so once the PO is generated and posted, 2 days later it is deemed to have been received at the appropriate address.

Thanks - to be honest it seems like an easy way to wipe their hands clean of a situation.

antonic

Macca83 wrote: »

Thanks - to be honest it seems like an easy way to wipe their hands clean of a situation.

Glad to have helped !

jem16

Macca83 wrote: »

Thanks - to be honest it seems like an easy way to wipe their hands clean of a situation.

I agree.

However not going to let up on this one. Written and verbal instructions were ignored - twice!

antonic

jem16 wrote: »

I agree.

However not going to let up on this one. Written and verbal instructions were ignored - twice!

Tip for you Jem,

ask for transcripts of the recordings made to the Call Centre and also have copies of the written requests (signed and dated of course) and ask for the dates when the letters were received and (not) dealt with in accordance with the requests.

jem16

antonic wrote: »

Tip for you Jem,

ask for transcripts of the recordings made to the Call Centre and also have copies of the written requests (signed and dated of course) and ask for the dates when the letters were received and (not) dealt with in accordance with the requests.

Will do - thanks.

The P85 and letter of 26th September were sent Recorded Delivery by me and proof of receipt received.

The only one I never sent Recorded was the 10th November letter asking for correspondence to be sent to me.

I take it that my daughter-in-law is within her rights to ask for a direct transfer to her bank account?

antonic

jem16 wrote: »

Will do - thanks.

The P85 and letter of 26th September were sent Recorded Delivery by me and proof of receipt received.

The only one I never sent Recorded was the 10th November letter asking for correspondence to be sent to me.

I take it that my daughter-in-law is within her rights to ask for a direct transfer to her bank account?

Yes, she is and as I stated earlier, HMRC encourage electronic transfers because its cheaper for them to do AND its a damned more secure than issuing PO`s (as you have sadly found out).

She will need to provide :

sort code and account number of her account (HMRC dont need the name of the bank because their software will check that they are valid), and she needs to sign and date the letter.

jem16

antonic wrote: »

Yes, she is and as I stated earlier, HMRC encourage electronic transfers because its cheaper for them to do AND its a damned more secure than issuing PO`s (as you have sadly found out).

That was her whole point in asking for it. At no point until the 9th November was she told it couldn't be done and that was why a PO order was issued.

She will need to provide :

sort code and account number of her account (HMRC dont need the name of the bank because their software will check that they are valid), and she needs to sign and date the letter.

Already provided in August and again in September with sort code, account number and Bank name and address. They had everything that was required to carry out the transfer 4 months ago.

jennifernil

I seems there are some types of refunds that they just will not credit direct to your bank account.

I reclaim a little tax each year using the form R40. They ask for your bank details if you want it sent direct to your bank, but do actually post a cheque to my bank which is then paid into my account. (or is it a payable order? I have never actually seen it but the bank calls it a cheque on my statement.)