Frustrating time with new Asda mobile sim

somewhere_up_there

Had all the above problems.


[EMAIL="andy.Clarke@asda.co.uk"]andy.Clarke@asda.co.uk[/EMAIL]


Contacted the Asda Chairman.


Was then contacted by executive complaints dept,then Asda mobile.


Put your phone number on e mail.


Sorted

arthurtwosheds

6 days on after setting up changeover to EE, Asda are still unable to port my existing number across. Now virtually impossible to get through to customer services. What a mess!

macman

Allow about ten days. The only upside of my OH's transfer has been the bonus bundle. It ported on 8/1, and so the bonus bundle should have expired ten days ago on 8/2. It didn't, and is still working, without any other top-ups being applied.
Being a low user, that bundle will keep her going for at least 6 months if it doesn't expire.
Cheers ASDA!

[Deleted User]

Anyone looking for Android APN settings as given by GeekSquad :-


Tap the Menu button
Tap Settings
Tap Wireless and networks or More... (depending on your version of Android)
Tap Mobile Networks
Tap Access point names
Tap the Menu button
Tap New APN
Enter the following data into the onscreen form, without changing any other settings;

Name - Asda Internet
APN - everywhere
Username - eesecure
Password - secure
MMSC - h t t p://mms/ (remove the spaces between h t t p)
MMS Proxy - 149.254.201.135
MMS Port - 8080
APN type - If given a choice, select internet+mms, if the keyboard appears enter *

Tap the Menu button
Tap Save
Enable the newly-added APN by ensuring the line is ticked, or the radio button is lit by tapping on it
Check the notification bar for H, 3G, E or G with up and down arrows beside it, which will indicate your connection is working.

trevor2522

I wasn't standing for Asda's runaround. It woke me up to the many other cheaper providers out there. Tried White Mobile for a while but its T-Mobile signal was weak, so I ported my number (again) to Lyca Mobile with its good 02 signal. Still cheaper than Asda ever was!

BTW Asda Mobile promised to compensate users for lost credit if they chose not to go over to EE. Never did. The claim numbers were even featured on Radio 4's You & Yours consumer programme. County Court summons is on the way, adding £15 for my wasted time and phone calls. Absolute shambles: Asda is run by a bunch of clowns. Rarely shop there anyway; Sainsburys is the best chain these days. Even Waitrose is cost-cutting and going downhill. Chief executives are overpaid, spoiled ponces who don't listen to customers and just speed on coffee all day.