Mobile Phone Contract - Price Rise Refunds

ulaggy

Mikmonken wrote: »

I've got 2 iPhones so it's £20+ a pop for me unless the adjudicator rules in my favour.

Doh, does seem like options are more limited. Not surprised, cos it's Apple, but that sucks. I'm lucky that I don't actually need an unlock code - I cracked the screen of my Galaxy S3 (which is presumably locked to T-Mob) and got a Nexus 5 to replace it. S3 is now a spare phone, and the Nexus 5 was sim-free so can use with any carrier.

Jamsandwich

Response to EE sent in, Fingers Crossed, not feeling super confident mind

claireb1

Mine been transfered to another Adjudicator got email yesterday.

skuk21

Another positive result! Thank you so much RC for your assistance (3 contracts to be cancelled). Got awarded compensation and unlock codes!

I have accepted the decision, so am hoping for a prompt response from EE.

Martinmal1

skuk21 wrote: »

Another positive result! Thank you so much RC for your assistance (3 contracts to be cancelled). Got awarded compensation and unlock codes!

I have accepted the decision, so am hoping for a prompt response from EE.

I am waiting to accept and get another free month of mobile

sarahdonnelly

skuk21 wrote: »

Awesome congrats! When was your adjudicator assigned?

Adjudicator was assigned on 2nd June, decision on 11th June, so I'm impressed by how quick it was!

skuk21

sarahdonnelly wrote: »

Adjudicator was assigned on 2nd June, decision on 11th June, so I'm impressed by how quick it was!

3rd June --> 12th June for me

Swampsnake

Just for those keeping score I sent in my case to CISAS on the 5th June, had a reply today (12th) that they have sent the case to EE who now have 10 working days (and they state 26/06/2014 in the letter) to reply.

I wonder how much the defence is going to change with all these wins people are having?!?!

factor29

Ok here's my reply from Vodafone :

Thank you for your email. I’m sorry that you were not satisfied with the response that we sent to your email of 10/06/2014.
Please see below the points in the terms and conditions that we have used to determine if you are entitled to be released from your contract without penalty due to the price increase:
7 Changing charges and terms
a) We may change or introduce new charges. If we increase our charges, we'll publish the changes on our website and give you at least 14 days' notice. However, we may not give you notice of such changes if they relate to third party services which you don't regularly use.
b) We may change or withdraw services at any time and we may change or introduce new terms to this agreement at any time. If we do, we'll give you at least 30 days' notice of these changes unless we believe such changes will not disadvantage you or which you don't regularly use. If these changes are to your material detriment, you have a right to end this agreement under clause 11b and we'll tell you if you do.
11 Ending this agreement
a) Either you or we may end this agreement by giving the other 30 days' notice in writing. Your notice must include your mobile number and your signature or appropriate security details. You must pay the charges during the notice period. You can stop using content services any time but you'll still have to pay all plan charges. You'll need to check with the content service provider on how you end your agreement with them.
b) You may end this agreement by writing to us if:
• we don't do something fundamental that we should have done under this agreement (for example, if there is a complete failure of the entire UK network for seven days in a row due to something we have done), within seven days of you asking us in writing;
• we tell you that there will be an increase in the plan charge (calculated before the addition of VAT or other levy) and you write to us within one month of us telling you about the increase;
• we change this agreement to your material detriment. This includes (i) increasing charges in the UK (calculated before the addition of VAT or other levy) which has the effect of increasing your total charges (based on your usage in any of your last 3 bills) by more than 10% when compared with the charges 12 months prior to the increase; or (ii) changing or withdrawing services. We will tell you if this is the case. You need to write to us within one month of us telling you about the change, withdrawal or increase. This does not apply if this is a change to or withdrawal of third party services not included in your plan, which we and you can cancel (or stop using) without ending this agreement.


We have looked at your usage over the last 3 months and can see that your bills would not have increased by more than 10% as a result of the price increase. Therefore you are not eligible to cancel under the 10% clause.

Vodafone are regulated by Ofcom.
Please use the following link to access Vodafone’s Customer Complaints Code :
http://www.vodafone.co.uk/contact-us/index.htm


I trust the above clarifies our position on the matter.

Yours Sincerely



What are my next steps now?

Doug85

Another part victory. Thank you to randomcurve.

The claim succeeds in part.
2. I direct that the company should: provide the customer with his PAC and allow him to cancel his contract without penalty backdated to 17 April 2014; and pay the customer compensation in the sum of £50.00